Job description: we are seeking a skilled security operations center analyst to join our team. as a key member of our soc, you will be responsible for detecting and investigating security events across our global network, endpoints, and cloud environments. you will work closely with our incident response team to ensure timely detection, escalation, and mitigation of security attacks. your primary focus will be on monitoring, investigating, and documenting security alerts, alarms, and incidents within our organization. you will also be responsible for maintaining our soc team's performance metrics, including slas and kpis. in this role, you will have the opportunity to grow your skills and expertise in information security, working with a talented team of professionals who share your passion for protecting our clients' interests. key responsibilities: - investigation of security incidents: you will investigate security incidents to identify root causes, determine impact, and implement corrective actions to prevent future occurrences. - security monitoring and response: you will monitor security logs, alerts, and alarms to detect potential security threats and respond accordingly. - hunting for suspicious activities: you will proactively hunt for suspicious activities and anomalies from various data sources to stay ahead of potential security threats. - crisis communication plans: you will follow crisis communication plans for security incidents, ensuring timely and effective communication with stakeholders. - supporting compliance audits: you will support compliance aud...
Job description we are seeking a seasoned cx product operations analyst to join our team. in this role, you will be responsible for designing and implementing solutions to optimize customer service efficiency and quality. you will work closely with cross-functional teams to align customer service operations workflows and coordinate training with key stakeholders. additionally, you will support the global implementation of systems and processes, conduct opportunity analysis on operational sops and system features, and participate in global system-related projects. your expertise in process engineering and product design will be essential in elevating customer experience through technology. if you have a passion for innovation and a keen eye for detail, we encourage you to apply....
Revenue operations manager job description as a key member of our team, you will be responsible for leading the optimization and re-architecture of our critical systems to drive growth. this includes overseeing the management of our revenue operations tools, such as salesforce, hubspot, and other related systems. - key responsibilities: - system optimization: lead the re-architecture of our salesforce instance to align with business needs and industry best practices. - hubspot administration: serve as the primary administrator for hubspot, managing configurations, workflows, and integrations. - data collection and insight generation: identify gaps in the data landscape and implement strategies to collect critical data points. - process design and enablement: build and refine lead-to-revenue workflows, including lead scoring, pipeline management, and sales enablement processes. - kpi tracking and reporting: define and implement metrics that matter, creating real-time dashboards and reports to track progress against revenue operations goals. the ideal candidate: - experience: 5+ years in go-to-market operations, revenue operations, or related roles, with a preference for saas startup experience. - technical expertise: certified salesforce administrator required, with demonstrated success in re-architecting salesforce instances. - customer success systems: experience with customer success systems (e.g., gainsight, totango) is a plus. - data fluency: hands-on experience with data analysis, reporting tools, and the ability to generate insights that drive decisions. what we ...
Job description we are seeking a highly strategic and results-driven operations director with solid experience in the bpo industry. this position is responsible for the overall management of the business units within their vertical, leading high-level teams, optimizing processes, developing strategic plans, and ensuring financial and operational targets are met. main responsibilities - leadership and organization: recruit, train, and develop high-performing teams. - define performance goals and strategic plans. - ensure organizational structure aligns with company standards. - oversee key areas such as hr, training, quality, technology, infrastructure, and security. efficiency and productivity - monitor revenue per employee, agent, and leader. - implement performance improvement plans. - regularly measure and report efficiency and productivity metrics. - identify and escalate potential issues with clear action plans. client relations and business development - maintain regular, proactive contact with clients. - identify and pursue opportunities to grow revenue. - ensure monthly and annual client reviews are conducted. - monitor and report customer experience in line with client expectations. financial and commercial planning - track revenue, ebitda, and monthly projections. - lead negotiations ensuring profitability and low risk. - develop strategic agreements that support both client success and company growth. - support annual budgeting and ensure cost control and variance analysis. culture and employee engagement - foster a culture of respect, energy, and deep...
Carbon health is seeking an operations analyst to play a key role in building tools and delivering insights for our operational leaders. the ideal candidate will be responsible for monitoring and communicating our financial and operational performance, performing ad-hoc analyses to support business decisions, and partnering with stakeholders to find opportunities and optimizations. - key responsibilities: - build and maintain reports and dashboards our leaders use to evaluate the performance of our healthcare clinics - understand and validate the major economic drivers (volume, in-clinic workflows, revenue and key costs like payroll and vendor supply expenses) - design, update and share clear, informative and reliable reports for a wide variety of audiences - operational insights: - offer fast analytics for business management - translate operational questions into analytical frameworks - turn anecdotes and opinions into provable hypotheses. - collaborate with our data science team and other analysts to learn our data - conduct ad hoc analyses to guide leaders' decisions - data management: - work flexibly between spreadsheets, sql databases and looker - creatively find the fastest and best approach for a specific need - plan ahead for automation of reports - communication: - influence results with endless communication - ensure that key insights are heard and understood by the right stakeholders...
Job overview: aerial operations supervisor this position oversees daily operations on the zipline course and via ferrata, ensuring guest and employee safety while delivering an exceptional experience. - supervise zipline guide trips and implement operational procedures. - perform daily inspections and maintain a logbook of findings. - address issues with staff or guests in accordance with company policies. key responsibilities: - become proficient with adventure res. software for managing reservations. - schedule zip guide trips and manage equipment inventory. - participate in team meetings and contribute to departmental discussions. requirements: - excellent communication skills for interacting with staff and guests. - demonstrated ability to work effectively in a fast-paced environment. - proven track record of maintaining a safe working environment. benefits: - end-of-season bonuses. - employee campgrounds at select locations. - free adventure trips and shared shuttle services. company culture: we strive to deliver exceptional guest experiences while promoting environmental stewardship and safety. join our team and contribute to shaping our industry's standards....
Job title: operations expert job description we are seeking a skilled and detail-oriented operations expert to join our team. the successful candidate will be responsible for supporting various operational and billing processes, ensuring accuracy and efficiency in all aspects of the job. the ideal candidate will have a strong understanding of finance and accounting principles, as well as excellent organizational skills and attention to detail. this is an exciting opportunity for someone who is passionate about operations and is looking to grow their career in a dynamic and fast-paced environment. required skills and qualifications - bachelor's degree in media, advertising, or related field - english proficiency (b2 level or above) - 6 months - 1 year of experience in finance or accounting roles - intermediate excel knowledge - excellent organizational skills, including prioritizing, scheduling, time management, and meeting deadlines benefits - employee engagement activities and events - technical trainings and soft skills development - access to online libraries and e-learning platforms - career growth opportunities others we offer a competitive salary and benefits package, as well as a collaborative and dynamic work environment....
We're looking for a skilled professional to join our team as an ad operations manager. in this role, you will be responsible for ensuring the seamless delivery and performance of advertising campaigns across various platforms. job description - this is a highly technical position that requires strong analytical skills and attention to detail. you will work closely with internal stakeholders, including sales, product, and finance teams, as well as external clients and partners, to guarantee campaign execution and performance optimization. responsibilities: - serve as a technical expert and media trader, responsible for pre-sales support, campaign trafficking, debugging creative and delivery issues, and managing escalations. - set up and manage campaign delivery and optimization across dsps and ssps, focusing on kpis such as viewability, completion rates, and ctr. - monitor pacing, capping, brand safety, and campaign health to ensure goals are met. - launch, manage, and optimize campaigns across ctv, olv, and display channels. - generate and deliver campaign performance reports to sales and finance for accurate administration and invoicing. qualifications: - minimum 3 years of experience managing digital advertising campaigns. - hands-on experience with dsps, specifically the trade desk and dv360. - in-depth understanding of the programmatic ecosystem, including dsps, ssps, ad exchanges, and data partners. - proven experience setting up and optimizing pmp and pg deals across multiple ssps. - advanced level of english, both written and spoken. preferred qualific...
Job description we are seeking a seasoned operations manager to spearhead the rollout and expansion of our credit line/credit card with phone financing initiative. as a key member of our team, you will be responsible for identifying operational inefficiencies, developing strategic solutions, and driving business growth through user insights and quality standards. this role requires strong analytical and problem-solving skills, as well as the ability to collaborate effectively with cross-functional teams. you will work closely with product, engineering, and cx teams to ensure the seamless execution of operations and provide an outstanding customer experience. responsibilities - monitor user funnel and identify drop-off points, friction areas, and blockers that affect conversion or usage of cl/cc. - detects and tracks bugs, pain points, and operational issues, working closely with stakeholders to ensure resolution. - prioritize fixes and enhancements in collaboration with products based on impact, user insights, and business goals. - gather and synthesize user insights through research, support feedback, and data analysis to inform continuous improvements. - drive operational efficiencies through proposal and execution on initiatives applicable to customer experience processes, product ops, chatbots, and internal tools. - responsible for being the voice of the customer, partnering with teams to analyze, document, and channel to stakeholders. requirements - bachelor's degree in economics, management, finance, or related field. - 5 years of relevant experience in operatio...
Job description we are seeking an experienced digital marketing operations manager to oversee the planning, execution, and delivery of all digital marketing projects. the ideal candidate will have a strong understanding of digital marketing principles, excellent leadership skills, and the ability to motivate high-performing teams. key responsibilities: - oversee project workflows, resource allocation, and team performance to ensure smooth project execution and timely delivery. - serve as the central point of contact for project status, ensuring that all team members meet deadlines and deliver high-quality work. - monitor key operational metrics, such as project completion rates and client satisfaction, and report insights to leadership. - identify and resolve bottlenecks, ensuring a high-performing team environment and optimal project outcomes. required skills and qualifications - 3-5 years of experience in project management or operations, preferably in a digital marketing agency environment. - strong understanding of digital marketing principles and ability to lead and motivate teams. - excellent communication skills and ability to articulate complex ideas effectively. - proficiency with project management tools, such as asana, clickup, or trello. benefits - fully remote work arrangement. - competitive salary range between $2500-$4000 cad, negotiable based on competencies, skills, and experience. - premium employee development training. - quality equipment and resources. - quarterly performance bonuses....
Job description we are seeking a highly skilled sports data operations specialist to join our team. this role is responsible for ensuring the overall success of tracking and event validation for multiple sports leagues around the world. the specialist will assist the team to process live tracks, validate sports-specific markings and events, handle day-to-day activities, develop and implement future strategies, and work closely with department leadership to meet expectations and objectives. main responsibilities: - collaborate with a large and diverse international staff of peers. - maintain and develop documentation. - influence operational staffing decisions in synchronization with engineering development and client service-level agreements. - be the knowledge bank for game operations to identify and troubleshoot system failures. - offer operational support on game days. required skills and qualifications to be successful in this role, you will need: - bilingual in spanish and english. - a strong tolerance for repetitive tasks. - knowledge and experience with definitional sports terms and markings. - prior experience with making time-critical judgment calls regarding live data processing, engineering support. - prior experience collaborating live with remote colleagues. - understanding of the current landscape and recent past of major professional sports leagues. benefits we offer a dynamic and inclusive work environment that fosters collaboration and innovation. our employees are empowered to stretch the boundaries of what's achievable, always reaching further an...
Senior operations director we are seeking an experienced and strategic leader to manage our operations team. as senior operations director, you will be responsible for leading the development and implementation of operational strategies that drive business growth and improve efficiency. main responsibilities: - lead and manage direct and related operational resources to achieve performance goals and high levels of client and employee satisfaction. - partner with key stakeholders to secure the tools and support needed for successful operations. - design and implement strategies to improve employee engagement, reduce absenteeism and attrition, and boost performance. - monitor and act on real-time metrics to drive financial success. requirements: - bachelor's degree in business administration or related field. - minimum 3 years of experience in a senior-level role managing operations and driving business growth. - b2+ english level (spoken and written). benefits: - standard office hours (monday to friday). - permanent employment contract. - competitive salary. - career development opportunities and professional growth....
Job description we are seeking a highly organized and proactive operations analyst to support our internal operations in colombia and the u.s. this individual will play a key role in people operations, vendor management, hr compliance, payroll coordination, accounting close processes, and general office operations. this person will collaborate closely with our finance, people, and business analytics teams to ensure timely execution of critical workflows. the ideal candidate thrives in a fast-paced environment, is comfortable managing multiple systems and deadlines, and has a strong sense of ownership. about the role: - support onboarding/offboarding: assist with employee onboarding and offboarding, including payroll updates and benefits administration. - maintain hr documentation: ensure accurate and up-to-date hr records and handle employee questions and concerns. - ensure compliance: verify compliance with colombian labor laws (sgsst, dane, sena). administrative & office support: - manage office logistics: oversee office supplies, vendors, and internal events. - review invoices: reconcile vendor accounts and support accounting tasks. - keep tools up-to-date: maintain internal tools, calendars, and documentation systems. recruiting support: - schedule interviews: coordinate candidate communications and schedule interviews. - prepare offer letters: prepare welcome kits and onboarding logistics for new hires. - maintain hiring documentation: track candidate pipelines and maintain hiring records. requirements - 2-3 years of experience: proven experience in hr, opera...
High-performance operations manager role summary ">"> we are seeking a skilled and organized high-performance operations manager to join our fast-growing team. in this role, you will provide exceptional administrative support to our founder and be the operational glue that holds our organization together. ">"> your primary responsibilities will include managing projects, leading team members, setting up technology systems, optimizing key performance indicators, managing workflows, streamlining processes, designing presentations, supporting launches, and ensuring seamless operations. ">"> to be successful in this position, you must have excellent technical skills, attention to detail, and a strong leadership mindset. you should be fluent in english, both written and spoken, and have 3+ years of experience as an executive assistant, office manager, or similar role. ">"> required skills and qualifications: ">"> ">"> - fluency in english, written and spoken ">"> - 3+ years of experience as an executive assistant, office manager, or similar role ">"> - excellent technical skills, including proficiency in gsuite, zapier, canva, highlevel, zoom, and other tools ">"> - strong leadership mindset and ability to challenge decisions, improve systems, and speak up when necessary ">"> ">"> benefits: ">">">"> - competitive salary, $1,500 - $2,500 usd/month, depending on experience ">"> - remote work opportunity, allowing you to work from anywhere in the world ">"> - opportunity to join a high-growth company and contribute to its success ">"> - personal development opportuniti...
We're looking for a motivated individual to join our team as an operations coordinator. key responsibilities - dispatching and coordinating shipments - tracking and tracing shipments to ensure timely delivery - providing customer support - managing carrier relationships - quoting and negotiating rates as an operations coordinator, you will play a crucial role in ensuring the smooth execution of our logistics processes. you will be responsible for communicating with international partners and must have a strong command of english language skills (b2-c1 level). this is a fast-paced environment that requires proactive mindset, excellent communication skills, and the ability to thrive under pressure. requirements - bachelor's degree in supply chain management or related field - minimum 2 years experience in logistics operations - excellent communication and problem-solving skills - ability to work in a team environment - advanced level of english language skills what we offer - competitive salary package - ongoing training and development opportunities - opportunity to work with a dynamic and growing company why join us? - collaborative and supportive team environment - opportunities for career growth and advancement - professional development and mentorship programs...
Marketing operations associate the role of marketing operations associate plays a pivotal part in the company's marketing endeavors. this position involves overseeing campaign infrastructure, ensuring data accuracy, and fostering scalable growth. this entails maintaining visibility into performance across channels and capturing content that highlights products for customers. the ideal candidate will work closely with senior team members to drive strategic decisions and execute hands-on tasks. responsibilities: - maintain and optimize data within hubspot and company app, including lead tagging, segmentation, source attribution, lifecycle tracking, and syncing with sales workflows. - build and manage automated lead routing for timely and accurate sales qualification. - deliver daily lead reports to senior team members, broken down by brand, source, and campaign. campaign performance reporting: - create and manage dashboards tracking metrics like cost per lead (cpl), return on ad spend (roas), click-through rate (ctr), and qualified leads. - analyze data from various sources, including meta, google, email, and organic platforms, to optimize campaigns. - identify underperforming ad groups or channels for adjustment. - monitor trends to forecast seasonal demand, content performance, and marketing roi. content capture: - spend 1–2 hours daily capturing high-quality video and photo content, including behind-the-scenes, product use, operational activities, trade shows, and events. - organize, label, and upload raw content daily to shared drives. - send daily summaries to t...
Operations performance analyst we are seeking a talented operations performance analyst to join our team. as an operations performance analyst, you will play a key role in ensuring the smooth operation of our business by analyzing data and identifying areas for improvement. key responsibilities: - analyze operational data to identify trends and areas for improvement - develop and maintain reports to track key performance indicators (kpis) - collaborate with cross-functional teams to implement process improvements - identify and resolve operational issues in a timely manner requirements: - bachelor's degree in industrial engineering or related field - experience in operations analysis or related field - proficiency in sql and numeric skills - detail-oriented and result-driven - proactive and able to work independently what we offer: - a dynamic and supportive work environment - the opportunity to work on challenging projects and contribute to the growth and success of the company - ongoing training and development opportunities about us: we are a leading company that is revolutionizing the industry through innovative solutions and exceptional service. our team is passionate about delivering high-quality results and making a positive impact....
Job description the karting operations manager is responsible for ensuring the effective execution of daily operations. they must guarantee that all part-time team members are properly trained and guided. this position directly reports to the karting manager. it is an on-site, full-time role. the job duties include: - guaranteeing all training is completed and documented - ensuring presentation throughout the business is adequate - verifying merchandise is in stock, working with the merchandise team - verifying drinks and snacks have been purchased - guaranteeing incident reports are properly completed and filed - overseeing the relationship between maintenance and pit/store - scheduling team for regular schedules - working with the karting manager on department needs - maintaining a healthy relationship with operational partners required skills and qualifications - strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization - hires outstanding candidates; has sound judgment in identifying strengths and weaknesses of others - drives the team and the organization for results to improve performance - ability to make timely or planned decisions appropriate to the circumstances - responds quickly and effectively to changing trends and circumstances - ability to manage projects and workflow - can be trusted to act in a manner that is truthful and values direct communication at all levels work environment - ability to stand, sit, use of hands to handle or feel, reach with hands and arms - ability to lift and/or mov...
Operations manager job description we are seeking a skilled operations manager to join our team in medellín or bogotá. the ideal candidate will have a bachelor's degree in business administration, law, operations management, industrial engineering, or a related field. a minimum of 3 years of experience in operations management, preferably in the immigration law sector, is required. the successful candidate will be bilingual in english and spanish, with excellent communication and interpersonal skills. - bachelor's degree in business administration, law, operations management, industrial engineering, or a related field - minimum 3 years of experience in operations management, preferably in the immigration law sector - bilingual in english and spanish (spoken and written) - excellent communication and interpersonal skills this role requires strong analytical and problem-solving skills, as well as the ability to work effectively under pressure. the ideal candidate will be proactive, organized, and able to prioritize tasks efficiently. in addition to the required qualifications, a background or experience in immigration law is a plus. key responsibilities 1. provide day-to-day operational support across the it, client experience, and hr departments. 2. identify inefficiencies in internal processes and implement solutions to improve workflows. 3. serve as the main liaison for internal escalations and coordinate problem-solving with relevant departments. 4. ensure team needs are met quickly and effectively, escalating issues related to money or budget to the director of...
Job description we are seeking a highly skilled product operations strategist to join our team. as a key member of our organization, you will be responsible for designing and executing strategies to support clients throughout the recovery process, ensuring healthy levels of collections, service, and goal achievement. the ideal candidate will have a strong background in operational strategy, excellent communication skills, and the ability to navigate ambiguous situations while managing challenging stakeholders in a fast-paced environment. responsibilities include: - designing and executing operational strategies to support clients - fostering clear and consistent communication with indirectly reporting teams to align objectives, projects, and strategies - preparing operations for accelerated growth by integrating new products or processes in a controlled manner - aligning global collections strategy with local markets through project management - evaluating priorities and assessing tradeoffs in a fast-paced environment required skills and qualifications - 5+ years of experience in similar roles - previous experience in collections - fluent or native spanish and english - proven experience building roadmaps for tech products - genuine curiosity about technical ecosystems that support all products - proven track record designing and improving processes within business areas encompassing third parties - overall business acumen - capacity to navigate ambiguous situations and manage challenging stakeholders - outstanding communication skills - demonstrable track record of t...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo