Job Description We are seeking a seasoned CX Product Operations Analyst to join our team. In this role, you will be responsible for designing and implementing solutions to optimize customer service efficiency and quality. You will work closely with cross-functional teams to align customer service operations workflows and coordinate training with key stakeholders. Additionally, you will support the global implementation of systems and processes, conduct opportunity analysis on operational SOPs and system features, and participate in global system-related projects. Your expertise in process engineering and product design will be essential in elevating customer experience through technology. If you have a passion for innovation and a keen eye for detail, we encourage you to apply.