Job Description We are seeking a seasoned Operations Manager to spearhead the rollout and expansion of our credit line/credit card with phone financing initiative. As a key member of our team, you will be responsible for identifying operational inefficiencies, developing strategic solutions, and driving business growth through user insights and quality standards. This role requires strong analytical and problem-solving skills, as well as the ability to collaborate effectively with cross-functional teams. You will work closely with Product, Engineering, and CX teams to ensure the seamless execution of operations and provide an outstanding customer experience. Responsibilities - Monitor user funnel and identify drop-off points, friction areas, and blockers that affect conversion or usage of CL/CC. - Detects and tracks bugs, pain points, and operational issues, working closely with stakeholders to ensure resolution. - Prioritize fixes and enhancements in collaboration with products based on impact, user insights, and business goals. - Gather and synthesize user insights through research, support feedback, and data analysis to inform continuous improvements. - Drive operational efficiencies through proposal and execution on initiatives applicable to Customer Experience processes, product ops, chatbots, and internal tools. - Responsible for being the voice of the customer, partnering with teams to analyze, document, and channel to stakeholders. Requirements - Bachelor's degree in Economics, Management, Finance, or related field. - 5 years of relevant experience in Operations, Logistics, or Project Management, in consumer finance, technology, mobile products, or consulting industry. - Proven experience managing global teams and external vendors, comfortable communicating across organization. - Strategic leadership, process optimization, and cross-functional collaboration to ensure seamless execution of operations and customer experience. - Ability to analyze and interpret complex data sets, make business recommendations, and support project execution. - Project management skills with a track record of successfully managing projects from initiation to completion. Benefits - 100% Company-funded Health and dental discount plan for employees and immediate family members. - Life insurance. - Phone finance, Headphone, home office equipment, and fitness perks. - 30 days of Christmas bonus. - 20 days paid Vacation. - 50% Vacation premium. - 13% Saving funds. - $2,000 MXN monthly grocery coupons. - $2,000 MXN monthly restaurant coupons. - $2,000 USD annual Co-working Travel perk. - $2,000 USD annual Professional Development perk. We are an Equal Employment Opportunity employer and welcome people of all backgrounds. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or other protected characteristics. Our Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening