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Talent acquisition coordinator // lean bpo // hiring now. non-bilingual candidates won't be considered for this position (english b2 intermediate. c1). about lean solutions group: hey there, future heroes! if you're looking for an epic workplace, buc...
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. the work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. come make an impact on the communities we serve as we help advance health equity on a global scale. here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and **your life’s best work.** *** **sm** **as a senior training manager you will perform governance and logistic of training classes, people management of trainers and training supervisors, create, execute and collaborate with initiatives and projects that will impact training and trainee performance. **responsibilities**: - define objectives/kpis aligned with business strategy and execute learning initiatives to achieve them. - serve as learning and development consultant to business leaders. - support learning and development curriculum based on identified needs, aligned to the competency framework within the organization. - implement training plans that drive performance of new and existing employees. - measure metrics and results of training solutions. - lead a team of training and learning partners. - ensure learning and development processes are aligned to operating procedure standards. - partner with stakeholders. **requirements**: - bachelor’s degree or equivalent experience. - 7 years of experience in the bpo industry. - 5 years...
**número de la requisición**: 2094004 **categoría de la vacante**: servicio al cliente **ubicación**: bogotá, distrito capital de bogotá compartir - trabajos con unitedhealth group estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. y eso significa oportunidades de crecimiento profesional continuo para usted. mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **sm** at optum global advantage, we built an entire organization around one giant objective; make the health system work better for everyone. so when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. the subject matter expert is a fully trained customer service representative (rapid response) who has attained expert knowledge in responding to members inquiries and complaints and troubleshooting problems with services. **formal requirements**: - high school degree, bachelor’s degree, or equivalent experience. - english & spanish proficiency - 6 months to 1 year of experience at related roles **required skills**: - ms office tools skills - bpo voice experience **main responsibilities**: - provide knowledge, resources, and information to support agents. - address customer concerns in ...
¡hola!, somos metis group s.a.s., un grupo empresarial con 17 años de experiência en servicios de contact center, bpo, investigación de mercados y logística. estamos buscando los mejores talentos para vincularlos a nuestro equipo de trabajo. somos una de las empresas con mejor ambiente laboral del sector, sabemos que trabajamos con seres humanos, para seres humanos y como seres humanos; por eso dentro de nuestra familia cada persona puede aportar desde sus talentos, ser autentico, vivir libre, feliz y crecer a nível personal y profesional. si te gusta la idea de trabajar en una empresa diferente, diversa, apasionada por el servicio y que crea en ti y en tus talentos, pues aplica a esta vacante y desde nuestro equipo de gestión de talentos te estaremos contactando para conocernos mejor. ya sabemos qué te estás preguntando a cerca de la vacante, acá están las respuestas: ¿cuál es el salario? salario $1.423.500 + auxilio de transporte + prestaciones sociales + beneficios extralegales. ¿cómo es el contrato? contrato por obra o labor, sin intermediarios, la vinculación es directa con la empresa. ¿qué hay que hacer, cuáles son las funciones? lo primero es que usted este feliz trabajando con nosotros. después, atender con mucho amor las llamadas de entrada y salida para nuestros clientes y solucionarle cada una de sus necesidades. ¿dónde es la sede de trabajo y en que horarios? nuestra sede se encuentra ubicada cerca a la estación aguacatala del metro, tenemos trabajo presencial. trabajamos de lunes a sábado en horario de oficina. ¿cuáles son los requisitos? ser bachiller, sab...
¡hola! somos gss - covisian group, actualmente somos el segundo bpo mas grande a nível mundial y el dia de hoy, queremos que hagas parte de nuestra gran familia que busca crecer, crecer y crecer aqui en colombia, buscamos duplicar nuestra planta productiva y para esto te necesitamos. te preguntaras, ¿que te ofrecemos?, lee con atencion. - estabilidad laboral (tu duracion con gss dependera 100% de ti) - crecimiento interno (¡¡¡plan carrera a los 6 meses o incluso menos!!! dependiendo tus indicadores y tus indicadores puedes aplicar a cualquier labor independientemente del area, no solamente call center) - bonos extra a la comision, si solo si, te gusta el dinero - aceleradores de tiempo (puedes salir antes de tus 8 horas laborales) - area de bienestar laboral (te cuidamos y planeamos actividades para que salgas de la rutina) - fondo de empleados (queremos que crezcas con nosotros y alcances tus metas para obtener tu vehiculo, tu casa, tus titulos) ¡¡¡¡¡excelente ambiente laboral!!!!! te prometemos una sonrisa en cada proceso antes y despues de firma de contrato ¿todo suena muy bien no crees? ahora te preguntaras ¿que necesito para aplicar? tener 3 meses de experiência certificada, puede ser en call center, en ventas presenciales o ¿por que limitarnos? podemos mirar hacia otro lugar siempre y cuando cuentes y sobre todo, tu mismo sepas y creas que tienes muy buena actitud comercial. ser mayor de edad. por obvias razones... ser bachiller graduado. ¿super no? pero sabemos que ahora te preguntaras ¿cuales son las condiciones de la vacante? no te desespere...
**position summary**: quantum outsourcing group is seeking an experienced **operations manager** (employee leasing) to lead and manage all aspects of client operations for our new outsourcing clients. this role will be responsible for creating efficient processes, ensuring client satisfaction, maintaining orderly operations, and managing teams of at least 30 employees. you will serve as the primary point of contact for clients, ensuring their needs are met and facilitating their growth in collaboration with quantum outsourcing group’s resources and cross-functional teams. **responsibilities**: - **client relationship management**: develop and maintain trusted relationships with new and existing clients, understanding their unique needs and goals, and driving satisfaction and retention. - **process creation and management**: establish efficient processes to ensure seamless client onboarding, setup, and ongoing operations. - **cross-functional collaboration**: coordinate with internal teams to meet and exceed client expectations. serve as the primary contact for technical escalations and account management, facilitating communication between the client and internal departments. - **team leadership**: manage and oversee a team of 30+ employees dedicated to supporting client accounts, fostering a collaborative and productive environment. - **strategic growth support**: work closely with clients to identify opportunities for growth, expansion, and new solutions that align with their business needs. - **kpi management**: meet and exceed kpis related to client interactio...
Sutherland is seeking an organized and goal-oriented person to join us as a senior team manager. we are a group of driven and supportive individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **senior team managers in this role get to**: **impact the bottom line**:drive the performance of a team of consultants, meeting and exceeding all kpi targets. **strengthen relationships**: manage attrition, shrinkage, and other critical metrics of the team. **influence the lives of others**:coach and mentor consultants and supervisors, providing feedback and performance management. **keep management updated**:inform leadership on the latest trends of end-user customers and provide feedback to ops managers. define sutherland's reputation: drive organizational initiatives within the team from time to time. **qualifications**:** - at least 2 years of bpo leadership experience, managing junior-level tms - be able to work in a fast-paced environment - be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner...
About lean solutions group join lean solutions group,a dynamic company committed to professional growth and employeewell-being. we offer a collaborative and inclusive environmentwhere you can thrive and develop your skills. role description: asa logistics coordinator, you will be responsible for trackingshipments, communicating with drivers, and providing supportthrough various communication channels. required skills: - highproficiency in english - full-time availability - at least 2 yearsof experience in bpo what we offer: - a modern, open officeenvironment that fosters innovation - opportunities forprofessional development with industry experts - competitive salarypackage - work-life balance with a 40-hour workweek - paid timeoff: 2 days per year #j-18808-ljbffr...
-requisition number amer27836 employment type full-time location bogota **job summary**: - global business services (gbs) drives alignment among business units to integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. gbs drives collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes. the regional leader of invoice to cash (itc) is responsible for streamlining and improving itc end-to-end processes globally. the role focuses on driving the current delivery organizations to meet sla and kpi targets, and running process improvement capabilities across the end to end (e2e) to harmonize, standardize, improve, and automate.**principal duties and responsibilities**: - partner with global process owner of order to cash (gpo of otc) to achieve priorities. - act as the business partner for the region from gbs to functional leaders represented in a variety of e2e processes.- partner with functional leaders to drive day-to-day operations and deliverables in a variety of e2e processes. - help functional leaders to set policies and strategy goals for their e2e processes. - assist in designing and overseeing implementation of a portfolio of projects to standardize processes across all bu’s and regions for their e2e processes. - help drive to meet an annual continuous improvement target for both cost and quality for each e2e. - implement a variety of process improvements, technology implementations, and automations to streamline the efficiency and effectiveness ...
Obtains client information by answering telephone calls; interviewing clients; verifying information. - determines eligibility by comparing client information to requirements. - informs clients by explaining procedures; answering questions; providing information. - maintains communication equipment by reporting problems. - maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures. - updates job knowledge by studying new product descriptions; participating in educational opportunities. - other back-office tasks - a team player **requirements**: - must have good english communication skills - experience working in bpo setup - phone skills - listening - data entry skills - people skills - informing - customer focus - customer service - attention to detail - professionalism - multi-tasking technical requirements - must have own laptop/desktop (minimum i3 7th generation) - at least 25mbps internet connection (wired or wi-fi) **job types**: full-time, contract, permanent pay: $150,000,000 - $220,000,000 per month covid-19 considerations: no...
**número de la requisición**: 2061096 **categoría de la vacante**: servicio al cliente **ubicación**: bogotá, distrito capital de bogotá trabajos con unitedhealth group estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. y eso significa oportunidades de crecimiento profesional continuo para usted. mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **sm** cuánto más cambia el sistema de salud médica, más cuentan ciertos valores. como la calidad, la atención centrada en el paciente, la compasión y la dedicación a hacer un esfuerzo adicional. como parte del equipo de optum, asistirás los requerimientos de nuestros clientes en estados unidos. desarrollando diferentes habilidades en una variedad de ambientes. obtendrás un profundo sentido de satisfacción al saber que estás ayudando a crear un sistema de atención médica más eficiente y eficaz para todos. **requisitos formales**: - nível de inglés avanzado (equivalente a un b2 como mínimo). - 24 meses de experiência en atención al cliente, al menos 12 de ellos en bpo (las certificaciones laborales son obligatorias). - disponibilidad de tiempo completo. - diploma de bachillerato/ged - familiaridad con las aplicaciones informáticas y de windows; capacidad para navegar y aprender aplicaciones de sistemas informáticos nuevos y complejos. **competencias deseadas**: - experiência en bpo - exper...
**job posting: account manager** **position summary**: quantum outsourcing group is looking for an experienced **account manager** to lead and oversee dynamic teams responsible for reaching established metrics in call operations. this role involves maintaining high performance standards, developing effective processes, and showcasing team strengths. the account manager will directly manage supervisors, handle team escalations, and present regular performance reports to upper management. **key responsibilities**: - **performance management**: ensure that teams meet or exceed kpis consistently, fostering an environment of high achievement and continuous improvement. - **team oversight**: manage teams, each with 5-10 members, including direct supervision of team supervisors to maintain smooth operations and productivity. - **process development**: create and implement efficient processes that support high performance and the achievement of company metrics. - **issue resolution**: address and resolve team challenges, creating a supportive and motivating environment for all team members. - **talent development**: assess and leverage the strengths of team members, encouraging professional growth and maximizing team effectiveness. - **reporting and communication**: present regular performance reports to quantum's leadership team in the u.s., providing insights and updates on team progress and metrics. **requirements**: - at least two years of experience managing supervisors in a call center or bpo environment. - experience in client management, including clear com...
¡hola! somos gss - covisian group, actualmente somos el segundo bpo mas grande a nível mundial y el dia de hoy, queremos que hagas parte de nuestra gran familia que busca crecer, crecer y crecer aqui en colombia, buscamos duplicar nuestra planta productiva y para esto te necesitamos. te preguntaras, ¿que te ofrecemos?, lee con atencion. - estabilidad laboral (tu duracion con gss dependera 100% de ti) - crecimiento interno (¡¡¡plan carrera a los 6 meses o incluso menos!!! dependiendo tus indicadores y tus indicadores puedes aplicar a cualquier labor independientemente del area, no solamente call center) - bonos extra a la comision, si solo si, te gusta el dinero - aceleradores de tiempo (puedes salir antes de tus 8 horas laborales) - area de bienestar laboral (te cuidamos y planeamos actividades para que salgas de la rutina) - fondo de empleados (queremos que crezcas con nosotros y alcances tus metas para obtener tu vehiculo, tu casa, tus titulos) ¡¡¡¡¡excelente ambiente laboral!!!!! te prometemos una sonrisa en cada proceso antes y despues de firma de contrato ¿todo suena muy bien no crees? ahora te preguntaras ¿que necesito para aplicar? tener 3 meses de experiência certificada, puede ser en call center, en ventas presenciales o ¿por que limitarnos? podemos mirar hacia otro lugar siempre y cuando cuentes y sobre todo, tu mismo sepas y creas que tienes muy buena actitud comercial. ser mayor de edad. por obvias razones... ser bachiller graduado. ¿super no? pero sabemos que ahora te preguntaras ¿cuales son las condiciones de la vacante? no te desespere...
**número de la requisición**: 2061096 **categoría de la vacante**: servicio al cliente **ubicación**: bogotá, distrito capital de bogotá trabajos con unitedhealth group estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. y eso significa oportunidades de crecimiento profesional continuo para usted. mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **sm** cuánto más cambia el sistema de salud médica, más cuentan ciertos valores. como la calidad, la atención centrada en el paciente, la compasión y la dedicación a hacer un esfuerzo adicional. como parte del equipo de optum, asistirás los requerimientos de nuestros clientes en estados unidos. desarrollando diferentes habilidades en una variedad de ambientes. obtendrás un profundo sentido de satisfacción al saber que estás ayudando a crear un sistema de atención médica más eficiente y eficaz para todos. **requisitos formales**: - nível de inglés avanzado (equivalente a un b2 como mínimo). - 24 meses de experiência en atención al cliente, al menos 12 de ellos en bpo (las certificaciones laborales son obligatorias). - disponibilidad de tiempo completo. - diploma de bachillerato/ged - familiaridad con las aplicaciones informáticas y de windows; capacidad para navegar y aprender aplicaciones de sistemas informáticos nuevos y complejos. **competencias deseadas**: - experiência en bpo - experiência en...
**número de la requisición**: 2088381 **categoría de la vacante**: capacitación **ubicación**: bogotá, distrito capital de bogotá compartir - trabajos con unitedhealth group estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. y eso significa oportunidades de crecimiento profesional continuo para usted. mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **sm** optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. the work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.** **come make an impact on the communities we serve as we help advance health equity on a global scale. here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and **your life’s best work.**sm** as a senior training manager you will perform governance and logistic of training classes, people management of trainers and training supervisors, create, execute and collaborate with initiatives and projects that will impact training and trainee performance. **responsibilities**: - define objectives/kpis aligned with business strategy and execute learning initiatives to achieve them. - serve as learning and development consultant...
**número de la requisición**: 2053213 **categoría de la vacante**: servicio al cliente **ubicación**: bogotá, distrito capital de bogotá trabajos con unitedhealth group estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. y eso significa oportunidades de crecimiento profesional continuo para usted. mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **sm** **about the position** this position reports directly to the senior customer service supervisor and keeps constant communication with product trainers and occasionally with the line of business director. the representatives will provide support to agents and brokers, primarily inbound calls, outbound calls to be made as necesessary. - address questions on commissions. - explain process and steps for agent/brokers to register for new states. - provide navigational support to portals/sites. as a senior customer service representative, we expect you to be able to resolve each customer’s inquiries in one call with a high level of compassion. you must be able to work under pressure, multitask and keep your kpis on track. as a senior customer service representative, you will: - develop a sense of teamwork, learn things in a fast-paced and changing work environment as you show a fast-learner skill during training. - be able to practice and use all the knowledge acquired during training to ...
Empresa bpo ubicada en el norte de bogotá, solicita agente de call center con experiência en ventas de 3 meses a 1 año en adelante en venta de seguros. salario base 1.000.000 + comisiones 200.000 a 1.000.000 sin techo. contrato por obra y labor con todas las prestaciones. horario de lunes a viernes de 7:30 am a 5:30 pm y sabados 9:00 am a 12:00 pm salario: 2.000.000 con comisiones. tipo de puesto: tiempo completo salario: $2.000.000 al mes consideraciones ante el covid-19: gel antibacterial, tapabocas y distanciamiento. puede trasladarse/mudarse: - bogotá, cundinamarca: trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (deseable)...
¡hola! esperamos por ti... somos gss - covisian group, actualmente somos el segundo bpo mas grande a nível mundial y el dia de hoy, queremos que hagas parte de nuestra gran familia que busca crecer, crecer y crecer aqui en colombia, buscamos duplicar nuestra planta productiva y para esto te necesitamos. te preguntaras, ¿que te ofrecemos?, lee con atencion. - estabilidad laboral (tu duracion con gss dependera 100% de ti) - crecimiento interno (¡¡¡plan carrera a los 6 meses o incluso menos!!! dependiendo tus indicadores y tus indicadores puedes aplicar a cualquier labor independientemente del area, no solamente call center) - bonos extra a la comision, si solo si, te gusta el dinero - aceleradores de tiempo (puedes salir antes de tus 8 horas laborales) - area de bienestar laboral (te cuidamos y planeamos actividades para que salgas de la rutina) - fondo de empleados (queremos que crezcas con nosotros y alcances tus metas para obtener tu vehiculo, tu casa, tus titulos) ¡¡¡¡¡excelente ambiente laboral!!!!! te prometemos una sonrisa en cada proceso antes y despues de firma de contrato ¿todo suena muy bien no crees? ahora te preguntaras ¿que necesito para aplicar? tener 3 meses de experiência certificada, puede ser en call center, en ventas presenciales, ventas call center, fidelizacion, retencion, incluso todas esas personas de servicio al cliente con buena actitud comercial y quiera comisionar de mejor manera, las personas que vienen de cobranza y quieren cambiar de aire es esta la oportunidad ¿por que limitarnos? podemos mirar hacia otro lugar siempre y cuand...
**job no**: 575277 **work type**: full time **location**: bogota, colombia **categories**: client accounting **office location**: colombia **muchas personas. un solo tmf.** tmf group es un proveedor líder de servicios administrativos esenciales que ayuda a sus clientes a invertir y operar de manera segura en todo el mundo. proporcionamos administración legal, financiera y de personal a través de los equipos de tmf group en 125 oficinas. creemos firmemente en una cultura diversa e inclusiva en donde las oportunidades sean iguales para todos. es por ello que en tmf group valoramos a las personas sin distinción de religiones, etnias, costumbres, nacionalidades, tradiciones, experiências, culturas, lenguas, edad, orientaciones sexuales, capacidades diferentes, origen socio-económico y la coexistencia entre sí. **responsabilidades clave**: - realizar de manera oportuna y precisa la contabilidad general y los informes del gerente, incluyendo el procesamiento de asientos contables, el cálculo de accruales, y la publicación y procesamiento de asignaciones. - asegurar la correcta conciliación de informes y cuentas. - asistir en las actividades de cierre mensual y en las conciliaciones de balances. - cumplir con las normas contables locales, políticas y procedimientos. - coordinar con la oficina local y partes interesadas internas, a través de herramientas de flujo de trabajo/correos electrónicos, para resolver problemas. - contribuir a las métricas del equipo logrando los objetivos de productividad y precisión establecidos diariamente. - impulsar mejoras continuas ...
¡hola! somos gss - covisian group, actualmente somos el segundo bpo mas grande a nível mundial y el dia de hoy, queremos que hagas parte de nuestra gran familia que busca crecer, crecer y crecer aqui en colombia, buscamos duplicar nuestra planta productiva y para esto te necesitamos. te preguntaras, ¿que te ofrecemos?, lee con atencion. - estabilidad laboral (tu duracion con gss dependera 100% de ti) - crecimiento interno (¡¡¡plan carrera a los 6 meses o incluso menos!!! dependiendo tus indicadores y tus indicadores puedes aplicar a cualquier labor independientemente del area, no solamente call center) - bonos extra a la comision, si solo si, te gusta el dinero - aceleradores de tiempo (puedes salir antes de tus 8 horas laborales) - area de bienestar laboral (te cuidamos y planeamos actividades para que salgas de la rutina) - fondo de empleados (queremos que crezcas con nosotros y alcances tus metas para obtener tu vehiculo, tu casa, tus titulos) ¡¡¡¡¡excelente ambiente laboral!!!!! te prometemos una sonrisa en cada proceso antes y despues de firma de contrato ¿todo suena muy bien no crees? ahora te preguntaras ¿que necesito para aplicar? tener 3 meses de experiência certificada, puede ser en call center, en ventas presenciales o ¿por que limitarnos? podemos mirar hacia otro lugar siempre y cuando cuentes y sobre todo, tu mismo sepas y creas que tienes muy buena actitud comercial. ser mayor de edad. por obvias razones... ser bachiller graduado. ¿super no? pero sabemos que ahora te preguntaras ¿cuales son las condiciones de la vacante? no te desespere...
**company description** - ** location: bogiotá, colombia**: - ** modality: hybrid**: - ** r24_0007076** **job description** about this job** the sr credit controller - cash app team is responsible for allocate and post the cash collected of debt due to niq from third parties. this is to be achieved through working in collaboration with order to cash team and operational teams across the niq group, minimizing overdue debt, dso and maximizing cash flow. to provide a proactive, responsive, and quality driven credit control service in line with predetermined slas and kpi’s for all niq entities. **responsibilities**: - control and reduce third party debt, through proactive management of the assigned trade debtors ledger, to set targets on a monthly basis (dso, receivable overdue, collection ratio). - process and distribution of various reports as trade debtors outstanding balance, cash flow forecast, dispute report, bad debt provision and others. - monitor and record customer account details for on account cash, partial payments, and other irregularities (disputes). - providing customer service regarding collection issues, process, and review account adjustments, resolve client disputes and short payments. - work with collections teams to ensure all incoming queries are promptly resolved. - perform other assigned tasks and duties necessary to support the local finance/i2c team. - communicate to internal and external customers in a professional and polite manner at all times. **about you** a successful sr. credit controller will ensure all basic key perform...
**about the position** this position reports directly to the senior customer service supervisor and keeps constant communication with product trainers and occasionally with the line of business director. the representatives will provide support to agents and brokers, primarily inbound calls, outbound calls to be made as necesessary. - address questions on commissions. - explain process and steps for agent/brokers to register for new states. - provide navigational support to portals/sites. as a senior customer service representative, we expect you to be able to resolve each customer’s inquiries in one call with a high level of compassion. you must be able to work under pressure, multitask and keep your kpis on track. as a senior customer service representative, you will: - develop a sense of teamwork, learn things in a fast-paced and changing work environment as you show a fast-learner skill during training. - be able to practice and use all the knowledge acquired during training to complete a successful transition to operations. - develop the ability to keep up with kpis as the business demands. proactiveness and service attitude towards your colleagues. - be a part of a rapid growing company that allows for long term career growth opportunities. **training schedule**:8:00 - 5:00pm cst mon-fri **training length**:8 weeks (culture fit, product and systems). **operations schedule**:8:00 - 5:00pm cst mon - fri ; us holidays being followed, plan is to expand hours form 7:00 am - 6:00 pm; covering both coasts **modality**:on-site **relocation**:no **loca...
Sutherland global services is seeking a dynamic and strategic-thinking person to join us as a **service delivery** **director overseeing our banking vertical** **in barranquilla**. we are a group of forward-thinking and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **banking directors in this role get to**: **impact the bottom line**: produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations **build the company**: partner with all divisions across all segments in efforts to improve and drive performance **define sutherland’s reputation**: oversee and manage performance and service quality to guarantee customer satisfaction **take the lead**: perform strategic analysis is business performance data to address plan sponsor needs; drive financials to ensure results and commitments are met **improve the company**: make recommendations to enhance processes and boost ease and efficiency **strengthen relationships**: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations - 5+ years of bpo senior leadership experience overseeing **us customer service** campaigns/accounts (specific banking experience is **not **needed) - strong client-facing experience/skill set - ability to be creative and resourceful in finding effective solutions to problems and situations - strong analytical skills - be able to interpret d...
Empresa bpo ubicada en el norte de bogotá, solicita agente de call center con experiência en ventas de 3 meses a 1 año en adelante en venta de seguros. salario base 1.000.000 + comisiones 200.000 a 1.000.000 sin techo. contrato por obra y labor con todas las prestaciones. horario de lunes a viernes de 7:30 am a 5:30 pm y sabados 9:00 am a 12:00 pm salario: 2.000.000 con comisiones. tipo de puesto: tiempo completo salario: $2.000.000 al mes consideraciones ante el covid-19: gel antibacterial, tapabocas y distanciamiento. puede trasladarse/mudarse: - bogotá, cundinamarca: trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (deseable)...
Sutherland is seeking an attentive and goal-oriented person to join us as sr. training manager of consultant learning services. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **the role will encompass**: - coaching, development & performance management of the training specialists, training managers, coordinators etc. - responsible for the learning & development operations for all banking programs & clients. - responsible for in-class/nesting supervision & coaching for all banking training staff. - responsible for the consistency/execution/results/coordination & delivery of new hire training, nesting & bqm. - responsible for budgetary compliance & maintaining of ratios & hcs. owner of the vtf program. - responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines - responsible for the throughput & new hire attrition - as deemed by the upstream processes - 0 - through end of nesting + 30 days (varying degrees of accountability). - responsible for achieving cls and 0-30 days cycle kpi’s and consistently improving them. - recommending and initiating process changes as part of continuous improvement. - plans, project manages, executes & ensures training delivery (new hire + ongoing) for clients. - proactively engages and manages the operating-center service delivery relationship. - partners with stakeholders to support revenue growth and demands for the operating cent...
At optum global advantage, we built an entire organization around one giant objective; make the health system work better for everyone. so when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. the subject matter expert is a fully trained customer service representative (rapid response) who has attained expert knowledge in responding to members inquiries and complaints and troubleshooting problems with services. **formal requirements**: - high school degree, bachelor’s degree, or equivalent experience. - english & spanish proficiency - 6 months to 1 year of experience at related roles **required skills**: - ms office tools skills - bpo voice experience **main responsibilities**: - provide knowledge, resources, and information to support agents. - address customer concerns in an accurate and timely manner. - assist advisors in soliciting material and updating accounts. - ensure accuracy of content. - coach and train agents to enhance customer interaction and provide guidance to advisors. - demonstrate thorough knowledge of products and services and their competitive advantages through continuous self-improvement and adherence to quality standards. optum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. for you, that me...
Direct message the job poster from lean solutions group talent acquisition manager | psychologist open to all cities in: colombia. are you ready to lead the charge in transforming data into actionable insights that power business success? as the dire...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, tas...
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