Sutherland is seeking an attentive and goal-oriented person to join us as Sr. Training Manager of Consultant Learning Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **The role will encompass**: - Coaching, Development & Performance Management of the Training Specialists, Training Managers, Coordinators etc. - Responsible for the Learning & Development operations for all Banking programs & clients. - Responsible for in-class/nesting supervision & coaching for all Banking training staff. - Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM. - Responsible for budgetary compliance & maintaining of ratios & HCs. Owner of the VTF program. - Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines - Responsible for the throughput & New Hire Attrition - as deemed by the upstream processes - 0 - through end of Nesting + 30 days (varying degrees of accountability). - Responsible for achieving CLS and 0-30 days cycle KPI’s and consistently improving them. - Recommending and initiating Process changes as part of continuous improvement. - Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients. - Proactively engages and manages the operating-center service delivery relationship. - Partners with stakeholders to support revenue growth and demands for the operating center. - Interact and comply with all Client Internal & External Audit requirements. - Collaborate, influence and partner with site functions and support partners. - Represents Training in all relevant strategic and tactical forums, internal & external for Banking Programs. - Partners with Service Delivery/Quality to determine needs and gaps within each Program and subset of Lines of Business. - Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program. - Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable. - Collate, audit, and report out all client related billable/non-billable reports and any and every other reporting requirements. - Lead special projects or new business developments that require specialized training attention. - Maintain updated hiring & resource planners for all Banking Programs and lines of business. - Participates in weekly/bi-weekly/monthly/quarterly performance reviews with Managers, SD & Client as required. **Qualifications**: - A Bachelor’s Degree (Masters/MBA is a plus) - Accountancy / Economics / Finance / Engineering / Business Mgmt. preferred. - Minimum of 10 years BPO / ITES / Outsourcing / Call Center experience - Experience in Team Management, Development and exposure to virtual management set up. - Excellent written and oral communication skills, Leadership, business communication, presentation & negotiation skills. - Excellent ability to build networks within and across functions through proactive communication - Time Management & Prioritization to meet deadlines. - The ability to maintain a high degree of confidentiality and professionalism is critica - Problem solving & solutioning through Needs/Learner/Context Analysis. - Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership / coaching skills and team building abilities are essential