Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and **your life’s best work.** *** **SM** **As a Senior Training Manager you will perform governance and logistic of training classes, people management of trainers and training supervisors, create, execute and collaborate with initiatives and projects that will impact training and trainee performance. **Responsibilities**: - Define objectives/KPIs aligned with business strategy and execute learning initiatives to achieve them. - Serve as learning and development consultant to business leaders. - Support learning and development curriculum based on identified needs, aligned to the competency framework within the organization. - Implement training plans that drive performance of new and existing employees. - Measure metrics and results of training solutions. - Lead a team of training and learning partners. - Ensure learning and development processes are aligned to operating procedure standards. - Partner with stakeholders. **Requirements**: - Bachelor’s degree or equivalent experience. - 7 years of experience in the BPO industry. - 5 years of experience in people management. - 5 years of experience in BPO training. - English and Spanish proficiency. - Intermediate Excel profiency. **Careers with Optum.** **Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges. - At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. _ - Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._