Intouchcx bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the human resources specialist role at intouchcx intouchcx bogota, d.c., capital district, colombia join to apply for the human resources specialist role at intouchcx about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. to learn more about us and our culture, follow the link to our story - https://youtu.be/ginyj-abwjs about the job estamos buscando un especialista de recursos humanos para unirse a nuestro equipo y supervisar todas las funciones de recursos humanos. las responsabilidades del especialista de recursos humanos incluyen la preparación de los paquetes de compensación y beneficios, la aplicación de las políticas...
Intouchcx bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the facilities coordinator role at intouchcx continue with google continue with google intouchcx bogota, d.c., capital district, colombia join to apply for the facilities coordinator role at intouchcx get ai-powered advice on this job and more exclusive features. sign in to access ai-powered advices continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job we are chan...
Intouchcx bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the training facilitator role at intouchcx intouchcx bogota, d.c., capital district, colombia 6 days ago be among the first 25 applicants join to apply for the training facilitator role at intouchcx about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job we are changing the way people think about customer service, and we need your help! we’re seeking a trainer to deliver training modules and run classes for our team members. are you a leader with a passion to help people learn? this role is responsible for delivering training materials to our team members using creative teaching techniques. we’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. as training facilitator, you will… provide training to new and existing employees develop and deliver training plans and curriculum to classes of up to 25 people develop and utilize a variety of creative teaching techniques develop and administer knowledge assessment testing assist with qa monitoring, feedback and coaching maintain ...
Intouchcx bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the senior manager of human resources role at intouchcx intouchcx bogota, d.c., capital district, colombia join to apply for the senior manager of human resources role at intouchcx about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job the senior manager of human resources supervises and ensures the effective execution and administration of human resources (hr) activities and contributes to the overall positive effect of the hr team. this person is a key component to the department, and will bring a strong influence on the organizational development of our company from a leadership, employee engagement, and man...
Intouchcx bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the team lead (supervisor) role at intouchcx intouchcx bogota, d.c., capital district, colombia join to apply for the team lead (supervisor) role at intouchcx about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job we’re changing the way people think about customer care, and we need your help! we’re looking for a team lead (supervisor) to provide front-line direction to our customer service representatives (csrs), ensuring quality service is provided with every customer interaction. this role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. t...
Intouchcx bogota, d.c., capital district, colombia join to apply for the ai training specialist role at intouchcx about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job intouchcx is seeking a remote ai training specialist to design, develop, and deliver engaging training programs that empower corporate employees to effectively leverage ai tools in their day-to-day workflows. the ideal candidate will possess strong instructional design capabilities, a deep passion for emerging ai technologies, and a clear understanding of how ai can be applied to streamline business processes across all departments. working under the guidance of the head of ai strategy, you will independently create and deliver weekly, department-specific training seminars for teams across our enterprise. you will also develop and produce recorded video tutorials and instructional materials to help employees integrate ai solutions into their daily tasks, thereby optimizing efficiency and driving innovation throughout the organization. work environment, culture, & growth intouchcx offers a flexible remote work opportunity and occasional on-site collaboration days. we believe in a culture of continuous learning...
**about intouchcx** **about the job** we are changing the way people think about customer care, and we need your help! we’re looking for a business analyst to assist with performing user acceptance testing (uat) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting. **as business analyst, you will.** - collect and validate data requirements for business intelligence systems - create, validate and recommend optimization of business processes - support projects through development, quality assurance, user acceptance testing and production implementation - create internal guides, training materials and end-user documentation - facilitate requirements workshops - build and manage business relationships **requirements**: **as business analyst, you have** - a degree or diploma in computer science, information systems or equivalent experience - 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents - business process management practitioner designation, cbap, lean six sigma (yellow or black), pmp, or other certification is considered an asset - experience in facilitating workshops and training sessions with diverse groups of stakeholders - demonstrated experience creating and leading testing - strong attention to detail - excellent organizational and time management skills - demonstrated strength in communications both verbal and...
About intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job the primary responsibilities for the it generalist position are the maintenance and repair of computer hardware and software in a break/fix environment. as it generalist, you will - install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems - ensure workstations are functional (computer hardware peripherals/components) - be accountable for tracking and organization of physical hardware and other it assets - develop and manage organizational and it standards - maintain cleanliness and organization of the it department and stations - engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all it components - provide generalized it support as required - interpret service delivery key metrics to problem solve - complete projects by coordinating resources and timetables with others - preserve assets by adhering to disaster recovery and backup procedures and information security and control structures - maintain quality service by establishing and enforcing organization standards - provide...
About intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job we are looking for a human resources specialist to join our team and monitor all human resource functions. the hr specialist’s responsibilities include preparing compensation and benefits packages, enforcing company policies, and maintaining updated employee records. to be successful in this role, you should have a good understanding of compensation and benefits, employee welfare, and solid knowledge of labor relations. as human resources specialist, you will - prepare and review compensation and benefits packages - administer health and life insurance programs - plan and coordinate monthly sync sessions with program leaders - foster a healthy workplace by ensuring hr procedures run smoothly at all times - inform employees about eligibility for additional benefits (e.g. extra overtime) - update employee records with new hire information and/or changes in employee status - maintain organizational charts with detailed job descriptions and salary records - develop and implement hr policies throughout the organization - process and respond to employee queries in a timely manner - stay up-to-date and comply with ...
**about intouchcx** intouchcx is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** we are looking for a senior analyst, business analyst to support streamlining data collection and data reporting to serve the insights needs of intouchcx and its clients. **as senior analyst, business analytics, you will** - design and develop metrics, reports, and analyses to drive key business decisions - provide insights to ops department on the trends, values, and attributes that emerge from the reports and analyses done - support research projects, ad-hoc analyses and client-specific inquiries from a data/business analytics perspective - identify opportunities to analyze and slice and dice the different data sources available - use data to explain the root cause behind issues **requirements**: **as senior analyst, business analytics, you have** - undergraduate or graduate degree in mathematics, engineering, finance, management, or other relevant technical fields - 5 years of working experience in a business analyst, data analyst or business intelligence role - experience with tableau, python, r shiny or other visualization tools - previous experience designing visually compelling presentations - previous knowledge of bpo industry is preferred -...
About intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job we are looking for an enthusiastic and reliable it assistant for a temporary 90-day contract with a knack for problem-solving and a basic understanding of english. proven ability to provide technical support to both onsite and remote agents, ensuring a smooth workflow. as it assistant, you will - install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems - ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network - troubleshoot/ report specific line of business program issues - be accountable for tracking and organization of physical hardware - be clean and organized within the it department - provide support for the it department - ‘organization and cleanup’ as required as it assistant, you have - a high school diploma or equivalent - adaptability to learn a variety of software programs - strong analytical and problem-solving skills - the ability to multitask and self-manage your workday is crucial - availability to work evenings and weekends - the ability to work in a fast-paced and time-sensit...
About intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job as human resources analyst, you will - update employee records with new hire information and/or changes in employee status - maintain databases with detailed catalogs and categories, explaining findings to senior leadership - process and respond to queries in a timely manner - foster a healthy workplace by ensuring hr procedures run smoothly at all time - collect, compile, create and maintain hr data from a variety of sources, ensuring compliance with data privacy and best practices - optimize and implement new data processes and systems - solve inquiries with great people skills as human resources analyst, you have - bachelor’s degree in human resources, business administration or relevant field desired - previous work experience as an data analyst is preferred - hands-on experience with human resources information - systems knowledge will be a plus (hris or other) - advanced knowledge of ms word, excel and google docs - high proficiency with formulas and pivot tables - programming skills such as javascript or other coding languages - strong communication skills to effectively interact with diverse gro...
**about intouchcx** **about the job** **as workforce supervisor, you will** - evaluate forecasting and capacity models to give recommendations for long term staffing needs - provide clear communication of the forecasted workload, changes, assumptions and inputs - escalate discrepancies in data to management with recommendations for action - work with business leadership to coordinate processes to meet the operational and strategic needs of the business - advise on potential opportunities or hazards that affect the ability to meet strategic goals - analyze proposals from wfm analysts’ related to staffing needs - respond to changes in the plan in a timely and accurate manner to ensure proper staffing levels are maintained - act as initial point of contact for all assigned projects on all scheduling concerns - coordinate and collaborate with operations and other departments to ensure the production environment is running smoothly - exercise sound judgment when identifying staffing requirements and implementing procedural changes, while ensuring compliance with company policies and procedures - recommend procedural and operational guideline changes to improve communications and operational efficiency - directly respond to client escalations/queries with regards to workforce management - participate in daily and weekly meetings that requires workforce involvement - perform other duties as assigned **requirements**: **as workforce supervisor, you have** - a post-secondary degree in a related discipline (computer science, marketing, communications, business) ...
**about intouchcx** **about the job** we’re changing the way people think about customer care, and we need your help! **as front desk recruiter, you will** - welcome scheduled and walk-in applicants - assist applicants and address inquiries during all phases of the recruitment process - schedule interviews - coordinate and administer pre-employment tests - manage pre-employment background checks and medical exams - assemble new hire packages and assist in orientations - input employee data and maintain employee files **requirements**: **as front desk recruiter, you have** - 1 - 2 years of administrative experience in a fast-paced environment - hr experience (considered an asset) - basic knowledge of sourcing and recruitment - excellent communication and presentation skills, with a strong attention to detail - strong analytical and customer service skills - the ability to work independently and as part of a team - a dynamic, proactive attitude with a passion to learn new things and adapt to change - the ability to listen and maintain patience during difficult situations - the ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds - any and all personal information collected is held in the strictest confidence and in accordance with all applicable privacy laws._...
About intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job are you looking for an exciting new challenge? intouchcx is looking for you! as one of the world’s leading outsourcing companies, intouchcx is seeking our next generation of leaders. by fostering a bold and competitive culture, we set the bar for excellence, both internally and within the bpo industry. the real time analyst manager is responsible for directing, managing, and supervising all activities and resources related to the workforce department for a line of business. as real time analyst manager you will - manage workforce personnel on executing real-time floor management strategies based on client kpis - oversee performance management effort at the site level with focus on continuous improvement of aht, acw, schedule adherence, hold-time, talk-time, and lost hours - ensure local databases are up to date and provide input on scheduling and skilling opportunities within the site - initiate and deploy policy and process improvement plans to drive productivity improvements and cost reductions - serve as the primary wfm poc for business continuity measures - manage direct reports’ performance, coach/men...
🚀 looking for a fresh start? we've got the perfect opportunity for you! 🤩 speak english. help people. get paid. it’s that simple. join our 36 hours customer service team and kick-start your career with a role that offers flexibility, support, and great pay! train in our modern office, then enjoy the comfort of working from home – it’s the best of both worlds! 🌟 what’s in it for you? ✅ earn over cop $2.8900.000/month ✅ 100% paid training – we invest in your success ✅ 2 days off every week – because life is more than work ✅ work on site – make friends while working ✅ all equipment provided – no extra costs for you ✅ exclusive benefits & discounts – perks you’ll actually use! 👀 who we're looking for: english level: b2 or higher customer service experience required based in bogotá 📲 the hiring process is 100% virtual – fast and easy! 💬 ready to turn your english skills into income? apply today and start building a career that works for you!...
¿estás estudiando ingeniería industrial o una carrera afín y te apasiona la mejora de procesos, la documentación y el análisis operativo? ¡en intouch cx te damos la oportunidad de fortalecer tus habilidades técnicas en un entorno profesional real, acompañado/a por expertos en el área! ¿qué harás durante tu práctica? apoyar actividades relacionadas con auditoría, documentación y estandarización de procesos internos participar en la recopilación de información sobre procedimientos operativos documentar buenas prácticas en manuales, instructivos o procedimientos, en español o inglés, según sea necesario diseñar diagramas de flujo y estructuras de procesos usando herramientas básicas (word, powerpoint o software asignado) apoyar en la elaboración de informes de auditoría y seguimiento a planes de mejora mantener organizada la documentación y archivos del área coordinar reuniones internas y consolidar compromisos para seguimiento requisitos estar cursando últimos semestres de ingeniería industrial o programas afines. contar con disponibilidad para realizar práctica mediante convenio institucional. alta atención al detalle, buena redacción y habilidades de análisis. pro-actividad, pensamiento lógico y comunicación clara. si cuentas con nivel de inglés básico-intermedio y conocimientos en mejora continua o sistemas de gestión, será un plus para tu perfil (no es obligatorio). ¿qué te ofrecemos? auxilio económico mensual de $1.423.500 cop. eps y arl cubiertas. duración entre 6 y 12 meses, según tu institución educativa. beneficios y descuentos por pertenecer a nuestro equipo. a...
¡si eres estudiante del área de salud y seguridad en el trabajo y requieres hacer tus prácticas, esta oportunidad es para ti! buscamos estudiantes analíticos, orientados al logro, con alta atención al detalle, dinámicos, organizados y que estén habilitados para hacer sus prácticas bajo contrato de aprendizaje. funciones: realización de pausas activas, presenciales, virtuales, promover el programa de actividad física para la prevención de enfermedades cardiovasculares, apoyo de actividades en el programa de promoción de la salud y enfermedad con énfasis cardiovascular. registro administrativo de actividades realizadas. lunes a viernes de 8 a 5pm ocasional sabados 8 a 12 requisitos: ser estudiante de las áreas de estudio requerido tener el aval de la universidad/institución para hacer las prácticas no haber tenido contratos de aprendizaje anteriormente poder hacer las prácticas presencialmente en la ciudad de bogotá...
🎧 love books? love a challenge? 🔥 join our audio streaming retentions campaign – and turn your skills into serious rewards! we’re looking for c1+ english speakers ready to bring their energy, persuasion, and passion for music to a high-impact on-site role in bogotá. help customers stay connected to the books they love — and get paid well doing it! 💼 why you'll love this role: 💰 earn over cop $4.550.000/month 📚 100% paid training – we’ll get you ready to shine 🛑 2 days off weekly – your time matters 💻 all equipment provided – just bring your talent 🏢 work on site – collaborate, grow, and thrive 🎁 top-tier benefits & exclusive discounts 🎯 what you bring: c1 or higher english level – confident and clear communication experience in retentions, collections, or sales located in bogotá 📲 virtual hiring process – smooth, fast, and remote 📚 this is more than a job – it’s your chance to be the voice that keeps the stories alive. apply now and join a team where your impact is real and your growth is guaranteed....
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