**About IntouchCX** **About the Job** We are changing the way people think about customer care, and we need your help! We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting. **As Business Analyst, You Will.** - Collect and validate data requirements for business intelligence systems - Create, validate and recommend optimization of business processes - Support projects through development, quality assurance, user acceptance testing and production implementation - Create internal guides, training materials and end-user documentation - Facilitate requirements workshops - Build and manage business relationships **Requirements**: **As Business Analyst, You Have** - A Degree or Diploma in Computer Science, Information Systems or equivalent experience - 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents - Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset - Experience in facilitating workshops and training sessions with diverse groups of stakeholders - Demonstrated experience creating and leading testing - Strong attention to detail - Excellent organizational and time management skills - Demonstrated strength in communications both verbal and written - Ability to build relationships Technical understanding and problem solving skills Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.