-experience in monitoring, deduplication, and configuration management environments. -hands-on experience with at least two of the following: check_mk, elk, moogsoft, and servicenow cmdb. -proficient in using check_mk extension packages, including integration and user management. -scripting knowledge in python, for automation and customizations. -experience in developing and implementing it standards, policies, and procedures to ensure effective and efficient systems management. -solid understanding of elk stack (elasticsearch, logstash, kibana) or similar logging tools for log management and analysis. -experience with moogsoft or other alert deduplication tools to improve incident management workflows. -knowledge of configuration management database (cmdb) in servicenow, to maintain accurate configuration items and relationships. -ability to monitor and manage alerts in check_mk, configure thresholds, and interpret monitoring graphs. -willingness to work in shifts or as per a rotating roster to provide 24/7 support and ensure system uptime.- solid understanding in linux handling....
3 - 5 years experience -basic experience in linux system administration (rhel, suse, or oracle linux). -understanding of incident and change management processes (itil-based environments). -familiar with patching, basic user management, and file system hierarchy. -exposure to network basics (ping, traceroute, ip configuration). -basic scripting (shell or python) – ability to read and run scripts. -excellent communication and documentation skills. -awareness of monitoring tools (e.g., nagios, prometheus) and ticketing systems (e.g., servicenow). -non-privileged access; executes tasks through approved procedures....
8 years of experience and knowledge on technologies such as: cisco next generation firewall (web filtering, anti-malware protection, intrusion detection and prevention, ssl decryption) - l3 fortinet next generation fw = l3 aws security fundamentals (aws guard duty, transit gateway, aws fw manager, aws waf, aws security groups) l3 loadbalancer - l2 routing - l2 cisco vpn >= l3 dns >=l2 communications & stakeholder management - l3 itsm (incident,change,problem)- l3 google secops (siem) experience with infrastructure as code ability to manage fw via code artificial intelligence on security perimeter...
Customer success champions (boots on the ground bog). responsible for identifying on the ground issues agents at the pso (partner support operations) are facing and coordinating the resolution with the customer success enablers (l2) teams promoting the continuous improvement of productivity, service quality and customer satisfaction. identify the technical issue at pso and provide instant technical help (basic desktop/thin client troubleshooting of clearing up resources & session re-initiation) provide additional knowledge of the issues to make user understand for self-resolution next time the issue is encountered make pso agents aware of the self-help (info manager) solutions available understand the issue faced, identify potential causes and route the issue to customer success enablers (l2) coordinate with onshore & offshore teams (business & technical teams) from client side as per governance set on issues identified, fixes (1.) 1. ensure retention of team members is within the agreed norms. 2. to lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. to ensure complete adherence to attendance/login hours/unsched leave for his span/ 2. to ensure full deployment of performance management processes like monitoring, coaching, one to one, etc/ 3. to have regular reviews with team leaders4. to maximize profitability & ensuring quality standards (3.) 1. to formulate the key result areas of the team leaders & team members 2. conduct appraisals and feedback sessions with team leaders/fts and agents at regular intervals 3. performance & sla ma...
Over 8 years of experience on management of cisco network devices, routers, switches. ccnp certification or equivalent work experience is a must. -proven experience on subnetting, bgp and ospf routing protocols, high available connectivity, redundancy, advanced switching, remote access protocols, basic network services (dns, dhcp, ntp) -extensive experience in designing, deploying, and managing aws network infrastructure, including transit gateways, load balancers, direct connect gateways, nat gateways, internet gateways, and aws native site-to-site vpn tunnels. - - -expertise in optimizing network performance, implementing high-availability solutions, and ensuring secure, scalable connectivity across cloud and hybrid environments. -experience in deployement and management of cloud network infrastructure as a code, ability to expand the knowledge to manage network devices as via code (meraki, cisco firewall, fortinet firewall, infoblox dns, dhcp, ipam) -ability to deploy, manage and troubleshoot security devices, tools, elements and principles on premise and in cloud -proven experience with network monitoring tools like solarwinds, netflow analyser, prtg. ability to deploy, manage and integrate monitoring tool with other monitoring and observability platforms. -familiar with cloud monitoring tools like aws cloudwatch, flowlogs or similar on other cloud platforms, ability to use them for reporting and troubleshooting. -understanding of cost management of cloud infrastructure -proficient in itsm principles and methodologies for efficient management of incidents, problems, cha...
Over 8 years experience -strong experience with linux administration (rhel, suse, oracle linux). -solid understanding of lvm or vxvm for disk management. -intermediate scripting in shell or python for automation and data processing. -solid knowledge of patching, user management, nfs, and automount configuration. -understanding of suse manager or red hat satellite. -exposure to basic network configuration and diagnostics (routing, ip tables). -incident, change, and problem management expertise. -familiarity with clustering technologies (e.g., redhat cluster, pacemaker). -experience with cloud platforms (aws, azure, gcp). -exposure to ansible, docker, and devops practices....
8 years experience and knowledge on technologies such as: cisco firewall >=l1 waf - nice to have fortinet - nice to have routing - l2 cisco vpn - nice to have dns - l2 webproxy (netskope or similar cloud proxy solution) : ssl inspection, explicit proxy, ipsec and gre tunnel, advanced analytics, app instance, cloud app catalogue, digital experience management, realtime policies, security analysis, saml authentication zero trust network access, data lost prevention (dlp), cloud access security broker (casb), network private access (npa), cloud firewall, sase - l3 communications & stakeholder management - l3 itsm (incident,change,problem) - l3 google secops experience with infrastructure as code and automation of operational tasks (e.g. user provisioning)...
3 - 5 years of experience. strong understanding of single sign on and multifactor authentication technologies. ability to perform basic tasks like user management, monitoring of the service and performing troubleshooting. preferred tool is ping, optionally octa, silverfort and other iam providers. ability to monitor and troubleshoot remote identity providers....
4 years of experience and knowledge on technologies such as: cisco next generation firewall (web filtering, anti-malware protection, intrusion detection and prevention, ssl decryption) - l2 fortinet next generation fw - l2 aws security fundamentals (aws guard duty, transit gateway, aws fw manager, aws waf, aws security groups) l2 loadbalancer - l2 routing - l2 cisco vpn - l2 dns - l1 communications & stakeholder management - l2 itsm (incident,change,problem) - l3 google secops (siem) experience with infrastructure as code ability to manage fw via code artificial intelligence on security perimeter...
6 - 8 years experience - advanced knowledge of windows server os, ad, dns, dhcp, and networking protocols. - strong troubleshooting skills and the ability to resolve issues in real-time. - cloud networking & security - manage tickets transferred from l1. escalate to l3 if and when required. - plan patching activities with the team using altiris - knowledge of security best practices and patch management. - in depth knowledge of the various tools and systems - collaborating with other teams to get a working solution on issues - intermediate to expert knowledge on hypervisors (vmware and nutanix) - experience with server virtualization and backup software. - familiarity with scripting or automation tools (powershell, for example)....
6 - 8 years experience and knowledge on: - public cloud platforms: aws (amazon web services), google cloud platform - infrastructure as code: terraform, cloudformation - ci/cd pipelines (codepipeline, gitlab cd) - solid os skills (windows & linux) - containers and orchestration: docker, kubernetes - cloud networking - cloud security - config. management (any) - devsecops specialist...
Qualifications: over 8 years experience bachelor's degree in computer science, information technology, or a related field. relevant certifications (e.g., aws certified devops engineer, red hat certified engineer, terraform associate) are a plus. proven experience in it automation roles. essential skills: programming/scripting: - proficiency in scripting languages like python, powershell, bash, or others. infrastructure as code (iac): - experience with iac tools like terraform, ansible, or cloudformation. configuration management: - knowledge of configuration management tools like ansible, chef, or puppet. ci/cd: - understanding of ci/cd pipelines and tools like jenkins, gitlab ci, or azure devops. operating systems: - strong understanding of linux and/or windows operating systems. networking: - basic networking knowledge (tcp/ip, dns, etc.). cloud platforms: - experience with cloud platforms like aws, or google cloud. version control: - proficiency with version control systems like git. problem-solving: - strong analytical and problem-solving skills. communication: - effective communication and collaboration skills. key responsibilities: automation design and development: - design and develop automated workflows for tasks such as server provisioning, software deployment, configuration management, and system monitoring. - write scripts and code using languages like python, powershell, bash, or others, depending on the environment. - create and maintain automation frameworks and tools. infrastructure as code (iac): - implement and manage iac using tools like terraform, ansibl...
Qualifications: bachelor's or master's degree in computer science, artificial intelligence, data science or a related field. proven experience in developing1 and integrating genai solutions. strong understanding of ai/ml models and apis. essential skills: proficiency in programming languages such as python. experience with genai models and frameworks (e.g., google's vertex ai, aws bedrock, etc.). knowledge of api integration and development. understanding of cloud platforms (aws, gcp) and their genai services. familiarity with google workspace apis and integrations. strong analytical and problem-solving skills. excellent communication and strategic planning abilities. ability to differentiate when genai is a standalone solution versus a feature. ability to define roadmaps for development of genai solutions. key responsibilities: act as a strategic advisor and technical expert on genai solutions. guide the integration of genai services from external providers into our existing infrastructure. define and implement best practices for genai application development and deployment. standardize integration processes to ensure consistency and efficiency across the organization. evaluate and select appropriate genai technologies and vendors. design and implement proof-of-concepts (pocs) to demonstrate the value of genai solutions. collaborate with cross-functional teams to integrate genai capabilities into various applications. troubleshoot and resolve complex integration issues. stay up-to-date with the latest advancements in genai and related technologies. discern and specify when...
6 - 8 years of experience -experience on management of cisco network devices, routers, switches. ccna certification or equivalent work experience is a must. -proven experience on subnetting, bgp and ospf routing protocols, high available connectivity, redundancy, advanced switching, remote access protocols, basic network services (dns, dhcp, ntp) -knowledge of aws infrastructure related to transit gateways, load balancers, direct connect gateways, nat gateways, internet gateways, and aws native site-to-site tunnels. -knowledge of management cloud infrastructure as a code, ability to expand the iac knowledge to manage infractructure autonomously -understanding network security principles of next generation firewalls, network perimeters and segmentation -ability to create and maintain documentation -experience with network monitoring protocols snmp, netflow and monitoring tools like solarwinds, netflow analyser, prtg. ability to manage monitoring tools. -familiar with cloud monitoring tools like aws cloudwatch, flowlogs or similar on other cloud platforms -proficient in itsm principles and methodologies for efficient management of incidents, problems, changes, and service requests. experienced in leveraging itsm tools such as servicenow (snow) to track, troubleshoot, and resolve network-related issues with precision and efficiency...
Responsibilities: * design and implement comprehensive observability strategies and architectures for aws cloud environments, including metrics, logs, and distributed tracing. * configure and maintain observability tools and platforms, ensuring their proper integration with our systems and applications (cloud native and monolithic) * develop custom dashboards and alerts to monitor key performance indicators (kpis) and overall system health. * automate the deployment and management of observability infrastructure using infrastructure as code (iac) tools. * work closely with development, operations, and engineering teams to understand their observability needs and provide effective solutions. * participate in incident resolution, providing observability data and analysis to identify root causes and facilitate recovery. * implement and manage observability solutions specifically for containerized environments and orchestration with elastic kubernetes service (eks). * evaluate and recommend new observability tools and technologies to enhance our capabilities. * document observability configurations, processes, and best practices. * train and support other teams in the use of observability tools and techniques. * stay up-to-date on the latest trends and best practices in observability and cloud technologies. requirements: * cloud knowledge and experience (aws): * proven experience minimum 6 - 8 years working with the amazon web services (aws) cloud platform. * in-depth knowledge of aws services relevant to observability, such as cloudwatch (logs, metrics, alarms), x-ray, and pot...
6 - 8 years experience -strong experience with linux administration (rhel, suse, oracle linux). -solid understanding of lvm or vxvm for disk management. -intermediate scripting in shell or python for automation and data processing. -solid knowledge of patching, user management, nfs, and automount configuration. -understanding of suse manager or red hat satellite. -exposure to basic network configuration and diagnostics (routing, ip tables). -incident, change, and problem management expertise. -familiarity with clustering technologies (e.g., redhat cluster, pacemaker). -experience with cloud platforms (aws, azure, gcp). -exposure to ansible, docker, and devops practices....
Qualifications: bachelor's degree in computer science, software engineering, or a related field. proven 8 years experience in backend development. strong understanding of backend architectures and design patterns. essential skills: proficiency in backend programming languages (e.g., java, python, node.js, go). enhanced javascript: strong understanding of node.js and related backend javascript frameworks (e.g., express.js, nest.js). experience with databases (sql and/or nosql). knowledge of api design and development (rest, graphql). understanding of microservices architecture. experience with containerization (docker, kubernetes) is a plus. cloud platform experience (aws, gcp). version control (git). key responsibilities: design and develop scalable and maintainable backend systems. define and implement standards for backend application development and deployment. maintain and operate existing backend systems developed by third parties. optimize backend performance and ensure data integrity. propose solutions to minimize operational costs of backend products. collaborate with frontend engineers and other teams to deliver high-quality applications. standardize the deployment of backend services. participate in deployments and incident resolution....
6 - 8 years experience skills & experience: experience managing sap technologies as a basis administrator. hands-on experience with multiple sap products in basis administration. strong technical foundation and problem-solving skills. hands-on experience with ecommerce platforms (mandatory skill) to ensure smooth operation and upkeep of high-traffic services. expertise in basis support, with an ability to troubleshoot and resolve issues efficiently and swiftly. experience in sap security. experience performing the dr test. key responsibilities: provide installation, configuration and support sap erp application platforms. duplicate sap systems using data replication methods approved by sap. migrate sap systems from one platform to another. support global po team to migrate interfaces from current erp platform to sap integration suite. plan and execute lifecycle activities to ensure the sap erp is secure, supportable and functional for the business. provide after-hours support as needed, including a rotating 24x7 on-call support schedule. proactively review, coordinate and apply platform patches as required. provide proactive improvement, technical upgrades, and support of platforms environments. determine and implement proper monitoring points and tuning alerts to be able to monitor the platforms proactively. create and maintain platform administration documentation outlining administration policies and practices. support the managed service provider teams to ensure the correct application of the standard operational procedures and enhance daily operational functions. soft ...
6 - 8 years experience -strong knowledge of oracle (rman, data guard), mssql (alwayson, mirroring), mysql, postgresql, sybase, and basic knowledge of nosql (dynamodb, mongodb, etc.). -experience with aws rds, ec2 database management, and migration tools (dms, sct). -hands-on experience with backup strategies, disaster recovery, and failover testing. -proficiency in sql performance tuning and execution plan analysis. -experience in linux or windows os scripting (shell/command/other), with a strong focus on automation. -familiarity with terraform, ansible, or cloudformation for automation. -handle complex database incidents, performance tuning, and query optimization. -set up and manage high-availability solutions (rac, alwayson, replication, etc.). -troubleshoot database connectivity, replication issues, and security concerns....
3 - 5 years experience -basic knowledge of oracle, mssql, mysql, sybase, postgresql, or nosql (dynamodb, mongodb, etc.). -understanding of sql queries, stored procedures, and indexing. -perform routine maintenance tasks such as backups, restores, and patching. -respond to alerts and basic troubleshooting of database issues. -execute predefined sql queries for reports and data analysis. -assist in user management, access controls, and role-based security. -basic knowledge of aws rds and ec2 database hosting....
3 - 5 years experience skills & experience: experience managing sap technologies as a basis administrator. hands-on experience with multiple sap products in basis administration. strong technical foundation and problem-solving skills. ability to support complex sap landscapes key responsibilities: provide 24x7 support on a rotational basis to maintain system stability. monitor sap applications using solution manager, identify issues, and recommend solutions. conduct health checks for production and non-production environments. manage batch jobs, interfaces, and channel monitoring. perform sap kernel upgrades and system documentation maintenance. handle transport requests, monitor system backups. soft skills: self-motivated and eager to learn new skills independently. verbal and written communication skills. team player with a proactive mindset. ability to support complex sap landscapes...
6 - 8 years experience and wide knowledge on: - public cloud platforms: aws (amazon web services), google cloud platform - infrastructure as code: terraform, cloudformation - ci/cd pipelines (codepipeline, gitlab cd) - strong so skills (win, linux), windows ad, vdi (citrix/workspaces) - containers (eks, fargate), no-sql dbs (dynamo, neptune, documentdb) - cloud networking - cloud security - config. management (aws ssm or ansible) - devsecops specialist - aws serverless architectures - cloud security controls implementation - vpc, networking architecture in aws - drp implementation in cloud architectures - strong scripting and automation skills (bash, python, go, ansible)...
4 years experience and knowledge on technologies such as: cisco firewall- l1 waf - nice to have fortinet - nice to have routing - l1+c18 cisco vpn - nice to have dns - l2 webproxy (netskope or similar cloud proxy solution) : ssl inspection, explicit proxy, ipsec and gre tunnel, advanced analytics, app instance, cloud app catalogue, digital experience management, realtime policies, security analysis zero trust network access, data lost prevention (dlp), cloud access security broker (casb), network private access (npa), cloud firewall, sase - l2 communications & stakeholder management - l2 itsm (incident,change,problem) - l3 google secops experience with infrastructure as code...
3 -5 years of experience -strong understanding of networking principles, including tcp/ip, the osi model, subnetting, routing, switching, and vlans. -familiarity with bgp and ospf routing protocols, ability to perform basic troubleshooting tasks with ping and traceroute commands -understanding of priciples of site-to-site vpn, remote access vpn -knowledge of basic network services dns, dhcp, ntp. -strong understanding of monitoring protocols snmp, netflow and monitoring tools like solarwinds, netflow analyser, prtg. -understanding network security principles like next generation firewall, network perimeters, segmentations -willingness to work in shifts...
Qualifications: bachelor's degree in computer science, software engineering, or a related field. proven 6 - 8 years experience in backend development. strong understanding of backend architectures and design patterns. essential skills: proficiency in backend programming languages (e.g., java, python, node.js, go). enhanced javascript: strong understanding of node.js and related backend javascript frameworks (e.g., express.js, nest.js). experience with databases (sql and/or nosql). knowledge of api design and development (rest, graphql). understanding of microservices architecture. experience with containerization (docker, kubernetes) is a plus. cloud platform experience (aws, gcp). version control (git). key responsibilities: design and develop scalable and maintainable backend systems. define and implement standards for backend application development and deployment. maintain and operate existing backend systems developed by third parties. optimize backend performance and ensure data integrity. propose solutions to minimize operational costs of backend products. collaborate with frontend engineers and other teams to deliver high-quality applications. standardize the deployment of backend services. participate in deployments and incident resolution....
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