6 - 8 years experience - Advanced knowledge of Windows Server OS, AD, DNS, DHCP, and networking protocols. - Strong troubleshooting skills and the ability to resolve issues in real-time. - Cloud Networking & Security - Manage tickets transferred from L1. Escalate to L3 if and when required. - Plan patching activities with the team using Altiris - Knowledge of security best practices and patch management. - In depth knowledge of the various tools and systems - Collaborating with other teams to get a working solution on issues - Intermediate to Expert knowledge on Hypervisors (VMware and Nutanix) - Experience with server virtualization and backup software. - Familiarity with scripting or automation tools (PowerShell, for example).