We're seeking a highly skilled it professional to join our team as a technical support specialist. as the first point of contact for users, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and efficient manner. your role will involve managing tickets, providing solutions, escalating unresolved queries, and maintaining detailed case records. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. your key responsibilities will include: - managing and organizing the incident and request queue for clients. - maintaining detailed case records, documentation, and ensuring cases are closed efficiently. - identifying and recommending procedure modifications or improvements. about this role this is a mid-senior level full-time position within our information technology department. if you have experience working with active directory, network-shared printers, and windows with shared drives, we'd love to hear from you! responsibilities - manage and organize the incident and request queue for auxis clients. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high...
Job summary: we are seeking a technical support engineer to join our team. this role is responsible for providing exceptional technical support to customers, resolving issues related to iot devices and web applications. the ideal candidate will have advanced english language skills, be available to work full-time, and possess a bachelor's degree or equivalent experience in technology or a related field. main responsibilities: - communicate complex information in a clear and simplified manner. - demonstrate a proactive problem-solving mindset to implement sustainable solutions. - collaborate with product, program, marketing, and engineering teams. - provide outstanding customer support using tools such as zendesk, jira, confluence, salesforce. key skills and qualifications: - advanced english language skills (b2 or higher). - full-time availability. - bachelor's degree or equivalent experience in technology or a related field. - basic understanding of supporting and using windows and linux operating systems. - understanding and basic troubleshooting for iot devices and hardware. - excellent communication skills: verbal, written, and listening. benefits: this is an onsite position in bogotá, colombia. enjoy the benefits of working for a great place to work company. #thisisanonsitepositioninbogotácolombia...
This role requires a highly skilled and motivated individual to provide top-notch technical support to our customers. job description the successful candidate will be responsible for assisting dealers resolve any technical issues with motorcycles through field visits or phone support. they will also assist dealers in discovering warrantable issues, performing diagnostics and repairs, and processing warranty claims. in addition, the ideal candidate will effectively carry out daily, weekly, monthly, and annual tasks as delegated by their superior, and assist in analyzing areas for improvement using pdca methodology. required skills and qualifications certificate in automotive or mechanical engineering benefits as a member of our team, you will have the opportunity to work on a variety of challenging projects, develop your skills and expertise, and contribute to the success of our organization. others if you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity....
Technical support specialist this role is a critical part of our partner success team, responsible for ensuring seamless experiences for our partners. as a technical support specialist, you will play a vital role in troubleshooting technical issues, finding creative solutions to partner requests, and reviewing queries to streamline their requirements. you will leverage your knowledge to help partners overcome technical challenges while expanding to our platform. additionally, you will contribute to building innovative products by advocating for partners' feedback and sharing it with the product team to improve processes and product offerings. your primary responsibility will be meeting important service level agreements (slas) such as response time and lead time for issue resolutions. requirements: - a degree in business, marketing, engineering, or related fields - 1-2 years of experience supporting a technical product, ideally in software as a service (saas), or experience in management information systems (mis) or software development teams - strong communication skills in writing, including english and spanish - high sense of responsibility and accountability - ability to provide timely responses and follow up systematically - natural problem-solving skills with a positive attitude and love for helping others succeed - good debugging/troubleshooting skills - knowledge of html, css, or other programming languages is a plus what we expect from you: - show us that you have what it takes to collaborate and build strong visionary relationships with customers, especiall...
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