We're seeking a highly skilled IT professional to join our team as a Technical Support Specialist. As the first point of contact for users, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and efficient manner. Your role will involve managing tickets, providing solutions, escalating unresolved queries, and maintaining detailed case records. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting process effectively - Follow up with customers to ensure high-level satisfaction and issue resolution. Your key responsibilities will include: - Managing and organizing the Incident and Request Queue for clients. - Maintaining detailed case records, documentation, and ensuring cases are closed efficiently. - Identifying and recommending procedure modifications or improvements. About This Role This is a mid-senior level full-time position within our Information Technology department. If you have experience working with Active Directory, network-shared printers, and Windows with shared drives, we'd love to hear from you! Responsibilities - Manage and organize the Incident and Request Queue for Auxis clients. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting process effectively - Follow up with customers to ensure high-level satisfaction and issue resolution. Key Skills and Qualifications - Technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library). - Proficiency with Active Directory, network-shared printers, and Windows with shared drives experience. - Pursuing a degree in Computer Science, Engineering, IT or equivalent working experience. Benefits - Health benefits including medical, vision, and dental. - Training and development programs. - Employee recognition program. - Paid time off and family-paid leave. Bonus Benefits Auxis prioritizes employee growth and development to help you advance your career. Our culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization. Keyword: TechnicalSupport