Technical Support Specialist This role is a critical part of our Partner Success Team, responsible for ensuring seamless experiences for our partners. As a Technical Support Specialist, you will play a vital role in troubleshooting technical issues, finding creative solutions to partner requests, and reviewing queries to streamline their requirements. You will leverage your knowledge to help partners overcome technical challenges while expanding to our platform. Additionally, you will contribute to building innovative products by advocating for partners' feedback and sharing it with the Product team to improve processes and product offerings. Your primary responsibility will be meeting important Service Level Agreements (SLAs) such as response time and lead time for issue resolutions. Requirements: - A degree in Business, Marketing, Engineering, or related fields - 1-2 years of experience supporting a technical product, ideally in Software as a Service (SaaS), or experience in Management Information Systems (MIS) or Software Development teams - Strong communication skills in writing, including English and Spanish - High sense of responsibility and accountability - Ability to provide timely responses and follow up systematically - Natural problem-solving skills with a positive attitude and love for helping others succeed - Good debugging/troubleshooting skills - Knowledge of HTML, CSS, or other programming languages is a plus What We Expect from You: - Show us that you have what it takes to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen - Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we've got clients all over the world - To be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients - To cherish one of our core ethos: Care. You'll need to care for our clients and make sure they feel at home with our products and our assistance - Superior project and time management skills. A keen eye for detail is a plus - Passion for testing, measuring, and improving outreach and follow-up effectiveness - The ability and flexibility to work in a fast-paced startup environment - Solid understanding of basic web concepts and digital marketing We Offer: - An international, diverse, and inclusive environment - A chance to be part of an industry shaping the future of customer experiences - Access to a limitless network across the globe - Relocation opportunities as part of your career development - Access to numerous hard and soft skills training to help you improve and challenge yourself - Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform - A space to share your skills through training sessions and workshops if you wish - Fun team activities - No dress code We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.