Job Summary: We are seeking a Technical Support Engineer to join our team. This role is responsible for providing exceptional technical support to customers, resolving issues related to IoT devices and web applications. The ideal candidate will have advanced English language skills, be available to work full-time, and possess a Bachelor's degree or equivalent experience in technology or a related field. Main Responsibilities: - Communicate complex information in a clear and simplified manner. - Demonstrate a proactive problem-solving mindset to implement sustainable solutions. - Collaborate with product, program, marketing, and engineering teams. - Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, Salesforce. Key Skills and Qualifications: - Advanced English language skills (B2 or higher). - Full-time availability. - Bachelor's degree or equivalent experience in technology or a related field. - Basic understanding of supporting and using Windows and Linux operating systems. - Understanding and basic troubleshooting for IoT devices and hardware. - Excellent communication skills: verbal, written, and listening. Benefits: This is an onsite position in Bogotá, Colombia. Enjoy the benefits of working for a Great Place to Work company. #ThisIsAnOnsitePositionInBogotáColombia