About the role we are seeking a seasoned technical professional to join our team as a senior technical solutions consultant. as a key member of our organization, you will be responsible for leading the implementation of our products across various delivery channels. this role requires strong technical expertise and a consultative approach to help clients solve complex challenges. your primary responsibilities will include delivering technical integration and consulting services to clients and internal teams, sharing product knowledge and best practices to support successful implementations, analyzing and resolving technical issues, maintaining clear and inclusive communication with clients and stakeholders, and supporting installation, configuration, and project planning activities. you will also be required to provide third-level support for xml and related technologies, conduct product demonstrations and technical presentations, contribute to team projects and process improvements, and stay current with relevant technologies and industry trends. to excel in this role, you will need to possess a bachelor's degree in computer science or equivalent experience in a related field, as well as experience in technical consulting or client-facing technical roles. you must have a solid understanding of the software development life cycle (sdlc), experience with windows and linux operating systems, familiarity with relational databases (sql server, oracle, postgresql), knowledge of soap/json web services and xml, programming experience (e.g., powershell, c#, python), awareness o...
Our company seeks a professional with advanced english skills and technical expertise to join our team as an advanced english tech expert. job description we are looking for someone who can provide exceptional customer experience and support via phone, solve customer inquiries efficiently and professionally, maintain accurate records of customer interactions, and represent our company's world-class standards in every conversation. required skills and qualifications - languages: fluent in english (b2+ level) - education: high school diploma (physical copy required) - flexibility: ability to work in structured schedules (monday to friday, 7:00 am – 5:00 pm) with some flexibility - skills: passion for delivering outstanding customer service, problem-solving mindset, and knowledge of business productivity solutions, data analysis, enterprise applications, technological infrastructure, and managing renewal processes in licensing programs and technological solutions benefits - career growth: opportunity to grow within the company with continuous learning and development programs - multinational experience: chance to work with a diverse and inclusive global company - indefinite term contract: secure employment with opportunities for advancement - wellness programs: access to employee fund, partner discounts, and wellness initiatives location bogotá, colombia - a city known for its vibrant culture and business ecosystem....
Job title: technical support specialist we are seeking a highly skilled and detail-oriented technical support specialist to join our team. about the role this role involves providing technical assistance and support to internal and external staff worldwide. you will be responsible for analyzing technical complaints, resolving issues, and ensuring that customers receive prompt and efficient service. - key responsibilities: - process urgent requests for password resets and account enablement's to minimize downtime for both internal and external staff worldwide. - provide level one triage for visa access applications, which includes diagnosing issues, detecting patterns of impact, and ensuring the validity of complaints while working with other support teams on the resolution of client inquiries/requests. - assist in coordinating internal resources to accomplish visa and client objectives and ensure client experience standards are met. - maintain access controls responsibility for a wide variety of applications, which involves enrolling, updating, entitling and deleting both internal and external staff profiles. - provide information, direction and education to clients regarding visa access products and services, ensuring understanding of best practices regarding usage and functionality. - able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded and advocate on behalf of the clients. - manages phone hotlines, assigned emails, and web requests to protect service level targets, while leveraging a cr...
Job title: machine learning operations specialist about the role: we are seeking an experienced machine learning operations specialist to join our team. as a specialist, you will play a key role in ensuring that our machine learning operations platform is running smoothly and efficiently. you will be responsible for providing technical assistance and troubleshooting to our customers, monitoring platform performance, and collaborating with internal teams to implement solutions and enhancements. your contributions will extend beyond issue resolution to include the creation of knowledge base materials and training resources, empowering our customers to optimize their use of our platform independently. main responsibilities: 1. troubleshooting and technical support: take end-to-end ownership of customer issues, including troubleshooting, identification of root cause together with the engineering team, and issue resolution. 2. platform performance monitoring: monitor platform performance and collaborate with internal teams to identify areas for improvement and implement solutions. 3. knowledge base creation: create knowledge base materials and training resources to empower our customers to optimize their use of our platform independently. requirements: - bachelor's or master's degree in computer science, data science, mathematics, or information sciences - 3-5 years of experience in technical support in the software or technology industry - strong communication and analytical skills - proficiency in software applications, programming languages like python, and sql fo...
Coupa's mission is to empower businesses with the ability to predict, prescribe, and automate smarter, more profitable business decisions. we are at the forefront of innovation, leveraging the latest technology to drive greater efficiency and visibility in spend management. our technology we have a global network of 10m+ buyers and suppliers that informs our ai, generating trillions of dollars of direct and indirect spend data. job summary this position involves collaborating with customers, partners, and internal teams to implement cutting-edge solutions for procurement, supply chain, and ap automation. - lead customer expectations, collaborating with project managers to meet project timelines and quality standards. - engage with customer architecture and senior management on integration topics in both individual and team settings. - design integration extraction and consumption methodologies in a multi-erp environment. - mentor and lead integration engineers to successfully deliver solutions, configuring and developing restful apis and flat-file-based integrations. - detect, diagnose, and resolve integration-related issues, and design and build infrastructure for data extraction, preparation, and loading from various sources. required skills and qualifications to be successful in this role, you will need: - extensive hands-on experience in large-scale erp integrations with platforms like sap, peoplesoft, oracle e-business suite, and netsuite. - deep expertise in finance and procurement processes, with added value in supply chain planning systems. - proficient in ...
Imagine yourself leading a team of skilled software developers in the design and implementation of cutting-edge treasury solutions. this role is ideal for an experienced technical expert who can balance architectural thinking with hands-on coding and delivery. - lead the technical direction of a development team, ensuring software solutions align with strategic goals and meet tight deadlines. - act as both a technical expert and a team leader, guiding team members in delivering high-quality, scalable, and maintainable systems. - collaborate with agile teams and products to coordinate development activities and resolve technical dependencies or blockers. - champion engineering excellence and foster a collaborative, high-performance development culture. the ideal candidate will have at least 6 years of progressive experience in software engineering and application support, with proficiency in english, spoken and written. additional knowledge of spanish, french, and portuguese is a plus. requirements citizenship from the country where you will work remotely is required. you must not have any family members working at idb, idb invest, or idb lab. this is a fully remote staff contract under a national (localremotestaff) modality, lasting 36 months. the position can be based in any of the following countries: argentina, bahamas, belize, bolivia, brazil, chile, colombia, costa rica, dominican republic, ecuador, el salvador, guatemala, guyana, honduras, jamaica, mexico, nicaragua, panama, paraguay, peru, spain, suriname, trinidad & tobago, and uruguay. what we offer we prov...
We are seeking a highly motivated and skilled technical support specialist to join our dynamic team. as a technical support specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. key responsibilities: - communicate complex information in a simplified and clear manner. - demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate effectively with product, program, marketing, and engineering teams. - act as the customer voice and define innovative solutions. you will have the opportunity to work on challenging projects, develop your skills, and advance your career in a fast-paced environment. qualifications: - advanced english level (b2 or higher). - full-time availability. - availability to work onsite in a fast-paced environment. - bachelor's degree or studies in technology or equivalent experience in technical support. - basic understanding of supporting and using windows and linux operating systems. - understanding and basic troubleshooting for iot, various hardware devices, including custom hardware and standard pcs. - basic knowledge of technical support using tools such as zendesk, jira, confluence, salesforce, and servicenow. - excellent communication skills: verbal, written, listening....
Job title: technical support specialist we are seeking a skilled technical support specialist to provide on-site technical support for our clients. the successful candidate will have excellent problem-solving skills, be able to work independently and as part of a team, and have strong communication skills. the role involves providing second-level desktop support, configuring end-user machines, and ensuring they conform to compliance standards. additionally, the candidate will need to collaborate with remote teams in argentina and india to provide local support for server and network activities. the ideal candidate will have a bachelor's degree in a related field (such as computer science or electronics engineering) and up to 3 years of work experience in a similar role. they should also have excellent english language skills, both written and spoken. key responsibilities: - general maintenance and bcp testing - access control management & reporting - system os installation and maintenance (end user laptops) - general troubleshooting - communications maintenance and troubleshooting (networking and wi-fi) - server maintenance & troubleshooting (cabling and hardware replacement) - virtual desktop troubleshooting knowledge - video conferencing meeting setup and troubleshooting - zscaler, bitlocker and crowdstrike general knowledge preferred - o365 mobile phone tools - authentication / vpn tools - hardware administration and inventory management - responsible for handling vendors requirements: - a bachelor degree in any related field (system computer, electronic engineer....
Senior wordpress developer opportunity we're looking for a seasoned wordpress developer to lead the technical direction of our platform and collaborate with internal and external partners. as a senior developer, you'll contribute to the evolution of platform architecture and back-end infrastructure, enforce coding best practices, and ensure performance, security, and scalability. key responsibilities: - owning the technical direction for our wordpress platform - leading the development and implementation of new features in collaboration with internal and external partners - contribute to and guide the evolution of platform architecture and back-end infrastructure - enforcing coding best practices and ensuring performance, security, and scalability of our wordpress implementation requirements: must haves: - 5+ years of commercial experience - deep understanding of wordpress and php fundamentals, with a strong portfolio of complex or large-scale projects - experience designing scalable back-end systems and implementing custom plugins and themes - proven ability to lead and influence technical decisions across teams or organizations - strong knowledge of restful apis and familiarity with graphql apis - experience with headless or decoupled wordpress implementations nice to haves: - experience working with wordpress multi-sites - experience with modern ci/cd pipelines and deployment workflows - exposure to aws cloud services and modern infrastructure tools - previous experience in a tech lead or staff engineer role what we offer: - professional growth: accelerate your...
Job opportunity we are seeking a highly skilled technical support specialist to join our team. the ideal candidate will be responsible for providing top-notch technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. - communicate complex information in a simplified and clear manner. - demonstrate a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate with cross-functional teams to deliver exceptional results. - act as the customer voice and define innovative solutions. - provide exceptional customer support using industry-leading tools. required skills and qualifications - advanced english level. both verbal and written (b2 or higher) - full time availability - availability to work onsite in a fast-paced environment. - bachelor's degree or studies in technology or equivalent experience in technical support is a must. - basic understanding of supporting and using windows and linux operating systems. - understanding and basic troubleshooting for iot, various hardware devices including custom hardware, standard pcs. - basic knowledge on technical support using industry-standard tools. - excellent communication skills: verbal, written, listening. - ability to understand and empathize with customers. benefits this is an onsite position in bogotá, colo...
Job overview we are seeking an individual to fill the role of technical solutions specialist. this position will be responsible for providing technical support and guidance to clients launching consumer and/or business credit portfolios. the ideal candidate will have a strong understanding of visa's products and services, as well as excellent communication and problem-solving skills. key responsibilities - provide technical support and guidance to clients on portfolio launches and related activities - collaborate with internal teams to ensure seamless delivery of solutions and services - analyze complex problems and develop effective solutions - develop and maintain relationships with key stakeholders to ensure client satisfaction requirements - bachelor's degree in computer science or related field - at least 2 years of experience in a technical support or operations role - excellent communication and problem-solving skills - strong knowledge of visa's products and services - ability to work independently and collaboratively as part of a team preferred qualifications - master's degree in computer science or related field - additional experience in credit card portfolios and rewards/loyalty programs...
About the role we are seeking a skilled customer support technical specialist to join our team. as a key member of our customer support function, you will provide timely and effective technical assistance to our merchants and customers. your primary responsibility will be to manage technical support requests, ensuring high levels of customer satisfaction while maintaining a thorough understanding of our platform and services. key responsibilities - manage technical support requests from internal and external clients - collaborate with other business units, including integration, product, and customer success teams - generate special reports based on internal customer requirements - contribute to internal and external knowledge bases by providing technical and usability references for employees and customers requirements - bachelor's degree in computer science, engineering, or equivalent experience - 1-2 years of experience in customer service focused on technical support - experience with querying and searching databases using sql - moderate understanding of web technologies, including html, javascript, php, and rest web services - strong problem-solving and analytical skills - proven ability to deliver excellent customer experiences - high energy, self-motivated, proactive, goal-oriented, and enthusiastic about us we are committed to creating a diverse, inclusive, and safe environment for all our employees, communities, and customers. our leaders foster an inclusive culture that promotes transparency, flexibility, and unbiased attention to each individual. our vis...
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