About this role we are seeking an experienced customer success manager to join our team. as a key member of our organization, you will be responsible for managing high-touch customer relationships and driving business growth. key responsibilities: - serve as the main point of contact for assigned customers, managing relationships from onboarding through ongoing engagement. - build and maintain strong relationships with top management and middle managers in customer organizations. - understand power maps and decision-making processes in customer organizations. - develop and implement customized onboarding plans tailored to individual customer needs. - create and manage customer success plans that align with customers' business goals and desired outcomes. - prepare documentation to support onboarding and ongoing engagement. - lead regular communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice. - collaborate closely with cross-functional teams for seamless handoffs and cooperative customer management. - monitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strategies. requirements to succeed in this role, you will need: - bachelor's/master's degree in power engineering or a related field. - proven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions. - good understanding of power distribution utilities' business, their processes, and regulato...
Cold calling virtual assistant we are seeking a highly skilled and proactive virtual assistant to support our lead generation efforts through cold calling, social media activity, and email list building. this is a part-time position (20 hours/week), ideal for someone with strong communication skills and prior experience in outbound calling and engaging blue-collar business owners in the u.s. our ideal candidate will be responsible for conducting outbound cold calls to generate interest and gather email addresses, building lead lists and maintaining organized crm records, supporting social media presence by creating basic posts and updates, communicating professionally and confidently with small business owners, and coordinating closely with our team for email campaigns and audit video follow-ups. key responsibilities: - conduct outbound cold calls to generate interest and gather email addresses - build lead lists and maintain organized crm records - support social media presence by creating basic posts and updates - communicate professionally and confidently with small business owners - coordinate closely with our team for email campaigns and audit video follow-ups qualifications: - minimum of 1 year of cold calling experience (preferably in u.s. markets) - excellent spoken and written english; neutral or light accent preferred - comfortable speaking with u.s.-based blue-collar business owners - familiarity with social media platforms (facebook, instagram) - reliable internet connection and quiet work environment...
Quality assurance specialist this role plays a critical part in ensuring customer interactions meet exceptional standards. as a quality assurance specialist, you will monitor calls, score agent performance based on established criteria, provide actionable feedback to leadership, and contribute to ongoing efforts to enhance both customer experience and agent effectiveness. responsibilities: - performance monitoring: track key qa metrics, observe agents' ability to navigate systems and use tools, and assess performance based on adherence to scripts, accuracy, tone, professionalism, empathy, compliance, and overall service quality. - documentation & reporting: maintain qa reports and documentation, record feedback during call monitoring, and compile quality reports to share with management. stay up to date on all policies and procedures. - team training & development: keep current on qa best practices, identify recurring issues, collaborate with agent leadership to enhance performance, assist in developing call handling procedures, and provide recommendations for training and script updates. qualifications: - 1+ years of experience in quality assurance, preferably in call center or hospitality environments. - experience with five9 is a must. - knowledge of software development life cycles and qa methodologies. - familiarity with bug tracking and test management tools. - excellent attention to detail and strong organizational skills. - strong communication and collaboration abilities, capable of working effectively with both technical and non-technical teams. - familiarity...
Customer service representative job summary we are seeking a highly motivated and customer-focused individual to join our team as a customer service representative. this role involves providing exceptional service to customers, assisting with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. main responsibilities: - provide positive and approachable customer engagement. - maintain a clean and well-stocked store environment for customers. - unload merchandise from delivery trucks, organize merchandise, and transport merchandise from stockroom to sales floor. - independently stock shelves and recover merchandise in the store. - accurately handle customer funds and process transactions using the pos system. - ensure a safe and secure shopping environment by remaining constantly aware of customer activity. requirements: - high school diploma or equivalent preferred. - ability to follow directives and interpret retail operational documents. - prefer experience working in retail, hotel, restaurant, grocery or drug store environments. - physical ability to regularly lift up to 40lbs and occasionally up to 55lbs. - flexible full-time schedule including days, evenings, weekends, and holidays. key skills: - customer focus. - developing potential. - results driven. - strong organizational skills. - communication skills. - problem solving/decision making. - job knowledge and relationship management....
Job title a customer experience coordinator role is available for someone to shape and amplify the company's positioning across all customer journeys and market touchpoints. job description: this is a hybrid strategic-operational role, requiring strong project management, creativity, and collaboration across teams. the ideal candidate will lead the development of core brand materials, oversee content and visual consistency, and deliver meaningful experiences through events, campaigns, and client advocacy programs. required skills and qualifications: - proven experience in brand strategy and positioning across multi-channel customer journeys. - skilled in maintaining and evolving brand guidelines to ensure consistent visual and verbal identity. - strong content planning and production skills across blog, email, social media, internal comms, and campaigns. - experience managing copywriting and design functions to deliver cohesive brand communication. - proficient in developing sales collateral such as decks, one-pagers, and case studies. - hands-on experience planning and executing client engagement initiatives, including events, surveys, and advocacy programs. - solid project management abilities with a track record of delivering campaigns and assets on time and at high quality. - strong collaborator across marketing, sales, growth, and c-level teams. - familiar with tools like figma, google workspace, hubspot, and close.io; experience defining analytics/reporting frameworks is a plus. - excellent communication skills in english. - bachelor's degree in marketing, commun...
Job summary we are seeking a professional who can provide exceptional business and customer service support to assist clients in achieving high levels of satisfaction and productivity. 1. confer with customers by telephone to provide information about products and services, modify orders or account information, or to obtain details of complaints. 2. keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken. 3. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. 4. check to ensure that appropriate changes were made to resolve customers' problems. 5. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. 6. refer unresolved customer grievances to designated departments for further investigation. 7. determine charges for services requested, collect payments, and/or arrange for billing. 8. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. 9. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. 10. solicit sale of new or additional services or products, upsell. 11. review insurance terms with callers to determine steps for claims coverage. 12. compare disputed merchandise with original requisitions and invoices, and prepare invoices for returned good...
Job description we are seeking a skilled professional to join our parts coordination management team. the ideal candidate will be responsible for coordinating spare parts quotations, orders, deliveries, and non-conformities. the successful candidate will act as the primary point of contact for customers, handling inquiries, and providing timely responses. they will also be responsible for ensuring the highest level of quality and response time for quotes and orders. - coordinate spare parts quotations, orders, deliveries, and non-conformities - act as the primary point of contact for customers - ensure highest level of quality and response time for quotes and orders - maintain accurate customer master data and handling instructions required skills and qualifications to be successful in this role, the ideal candidate should possess: - bachelor's degree in business administration, international logistics, or related field - fluency in english - advanced knowledge of sap (desirable) - strong communication and customer service skills benefits as a member of our team, you will have the opportunity to work in a dynamic and international environment. we offer: - a competitive salary and benefits package - opportunities for career growth and professional development - a collaborative and supportive work environment why join us? we are a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. our team of professionals is committed to shaping the decarbonization transformation of our industries across the globe....
Job description we are seeking a highly skilled customer insights specialist to join our team. as a customer insights specialist, you will play a critical role in managing and analyzing customer information through our crm system. this includes tracking key performance indicators (kpis), generating reports, and analyzing data to support strategic decision-making and improve customer experience. the ideal candidate will have excellent analytical skills, be able to work independently, and possess strong communication skills. they will also have the ability to interpret complex data and generate actionable insights that drive business growth. this is a fantastic opportunity for someone who is passionate about data analysis and wants to make a real impact on our business....
Bilingual customer service representative we are seeking a highly skilled and customer-focused individual to join our team as a bilingual customer service representative. in this role, you will be responsible for answering customer inquiries, resolving issues, and providing exceptional service to clients....
As a seasoned customer care expert, you will be responsible for optimizing supply chain operations at our distribution center in colombia. this pivotal role requires the implementation of global customer care strategies and best practices to ensure exceptional customer satisfaction while maintaining efficiency and cost-effectiveness. main responsibilities - to design and execute strategic plans for supply chain optimization, providing key inputs to business plans and participating in the regional supply chain strategy definition. - to implement crafted supply chain strategies, ensuring seamless alignment with the business and driving continuous improvement through diligent monitoring and optimization of key performance indicators (kpis). function management - to oversee crisis management and emergency response protocols, ensuring preparedness and effective mitigation of logistics and supply-related incidents. - to manage day-to-day interactions between the customer service, planning (demand & supply), warehouse and foreign trade departments, ensuring effective coordination and collaboration among these areas. - to resolve complex or escalated customer issues by investigating complaints, coordinating with other departments, and finding appropriate solutions promptly. key skills and qualifications - bachelor's degree in engineering, supply chain management, operations management, or related discipline. - mba or master's degree in a technical field is preferred. - 7-10 years of experience in manufacturing operations with strong background in supply chain management and/o...
Job description this is a remote position offering a unique blend of customer service and administrative responsibilities. you will serve as the first point of contact for customers seeking window replacement services, managing the entire customer journey from initial inquiry to appointment scheduling. beyond customer service, you will function as an administrative backbone for the sales team, ensuring smooth operations and proper lead management. this role offers the flexibility of working from home while being an integral part of a growing business where your contributions directly impact company success. the ideal candidate will have excellent verbal communication skills in english with professional phone presence. previous customer service experience, particularly in phone-based roles within service industries, is highly valued. familiarity with crm systems and accurate data entry skills are essential for this role. a background in appointment setting and sales support activities is preferred. - key responsibilities: - answer incoming phone calls from homeowners interested in window replacement and impact window services - handle outbound follow-up calls on website form submissions and marketing leads to maximize conversion opportunities - professionally collect customer information and accurately input all data into the system - schedule appointments for sales representatives to visit customers' homes for quotes and consultations - efficiently assign leads to available sales team members based on their schedules and availability - coordinate automated text mes...
About the role we are seeking a dedicated professional to join our team as a bilingual customer service agent. in this role, you will be responsible for providing exceptional customer service and support to our clients from around the world. job description - manage responses to internal and external customers in a timely manner, ensuring efficient administration of cases generated through the crm service cloud platform of the salesforce suite. - provide service and support in the resolution of account closure cases, guaranteeing resolution and continuity of service excellence. - prioritize claims and incidents reported by customers, acting with urgency, and maintaining traceability from start to finish. - train, coach, and guide customers remotely in iron mountain service interaction, enabling the generation of high levels of service experience to efficiently and effectively support their business processes. - coordinate and establish an efficient interaction with the different areas of operations and business of the company, to maintain a collaborative work impacting the excellence of service experience to our customers. - promote new technologies defined by the company, taking advantage of recurring instances of customer contact. required skills and qualifications - academic bachelor's degree - advanced english at a conversational, reading, and writing level (b2+ and above) - minimum 1 year of experience in areas of service or customer service and/or call center - desirable training related to handling, improvement, and process management - high analytical skills - ...
Transform your career with a dynamic role as a bilingual customer service agent. we are seeking an exceptional individual to join our team in providing expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. about the opportunity this exciting opportunity involves attending and supporting customers from the customer care department, executing daily tasks involving customer care and support according to global strategies and standards delivering an extraordinary service experience. responsibilities - manage responses to internal and external customers, in a timely manner, through the efficient administration of cases generated through the crm service cloud platform of the salesforce suite and those defined for continuity and service attention. - provide service and support in the resolution of account closure cases, to ensure resolution and provide continuity of service excellence. - prioritize claims and incidents reported by customers, acting with a sense of urgency, and maintaining traceability from start to finish. - train, coach and guide customers remotely in iron mountain service interaction, enabling the generation of high levels of service experience to efficiently and effectively support their business processes. - coordinate and establish an efficient interaction with the different areas of operations and business of the company, to maintain a collaborative, collaborative work impacting the excellence of service experience to ...
We're looking for a skilled professional to join our team as a digital onboarding expert. this role is perfect for someone who enjoys working with customers and helping them achieve their goals. "> job description in this position, you will be responsible for ensuring a seamless onboarding experience for new clients. your mission will be to empower them with the knowledge and skills needed to succeed in their elearning projects. - onboard new clients by providing personalized training sessions and webinars. - work closely with our customer success managers to monitor client health scores and ensure they stay on track with their success milestones. - help optimize and develop our current onboarding process to improve client satisfaction. required skills and qualifications - excellent command of english language. - bachelor degree or higher. - 0-1 years of relevant working experience. - natural ability to teach. - excellent listening- and organizational skills. benefits - remote setup. - join a dynamic, international team in a fast-growing scale-up where you can make an immediate impact. - career framework and growth coaching. - develop yourself in the direction you love most. - ai-first company - get hands-on experience with the latest ai technologies....
About our company: we are a leading provider of outsourced digital services and customer experience solutions to top technology companies. our mission is to help our clients protect and grow their brands by delivering high-quality support and services....
Job description we are seeking a trade support specialist to drive value and enhance service for our customers while optimizing supply chain efficiency. you will leverage both internal and customer data to refine plans and support joint initiatives with our strategic partners. the ideal candidate will have experience in customer service & logistics, strong analytical and problem-solving abilities, and proficiency in sap and ms office suite. key responsibilities: - serve as the primary point of contact for your assigned customer portfolio. - manage and resolve escalations related to complaints and disputes, ensuring maximum customer satisfaction through effective issue resolution. - contribute to achieving business and commercial objectives by meeting customer service targets, supporting continuous improvement initiatives, and fostering collaborative relationships across functions and with customers. - work closely with the order fulfillment team to monitor and report on key performance indicators (kpis), including conducting root-cause analysis and implementing improvement initiatives. - utilize customer data to monitor supply availability, depot-to-distributor service levels, stock holding, and promotional sales performance. - implement and manage cmi or vmi programs to optimize inventory levels and ensure product availability at customer locations. - apply a commercial approach to identify opportunities for mutual growth, leveraging customer insights and market trends. - collaborate with the supply chain team to ensure seamless execution of customer orders and effici...
Join our global team of customer support professionals and thrive in a dynamic, multicultural environment. our vision is to deliver exceptional technical support and customer experiences for top-tier tech companies worldwide. the role involves providing timely, expert assistance to clients via multiple communication channels, including calls, chats, and emails. you will work closely with developers and other departments to ensure seamless platform performance and maintain up-to-date knowledge of our clients' products and services. to succeed in this position, you must possess excellent english language skills (at least c1 level for both spoken and written), prior experience in customer service, analytical and research capabilities, a positive attitude, and the ability to work independently. we offer a range of benefits, including flexible schedules, opportunities for remote work, inclusive international environments, competitive compensation in usd, and paid training and probation periods. join us and take the first step towards an exciting career in customer support!...
Job overview we are seeking a skilled professional to augment customer relationships and expedite revenue recognition by performing assigned tasks within the quote to cash process domains. key responsibilities 1. perform assigned tasks under strict supervision to support an assigned geography, global account or customer segment. 2. augment customer relationships and expedite revenue recognition. required skills and qualifications - 1 year experience in customer service, preferably within the high-tech sales or service industry. - halliburton experience in distribution or finance administration and familiarity of the sales administration and financial aspects of the business is favorable. - completion of an undergraduate degree in business is preferred. benefits halliburton offers a competitive compensation package and opportunities for career growth and development. additional information this role has minimal impact on the viability of the organization, and errors can be corrected by supervisors. pre-sales, sales, operations...
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