About This Role We are seeking an experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing high-touch customer relationships and driving business growth. Key Responsibilities: - Serve as the main point of contact for assigned customers, managing relationships from onboarding through ongoing engagement. - Build and maintain strong relationships with top management and middle managers in customer organizations. - Understand power maps and decision-making processes in customer organizations. - Develop and implement customized onboarding plans tailored to individual customer needs. - Create and manage customer success plans that align with customers' business goals and desired outcomes. - Prepare documentation to support onboarding and ongoing engagement. - Lead regular communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice. - Collaborate closely with cross-functional teams for seamless handoffs and cooperative customer management. - Monitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strategies. Requirements To succeed in this role, you will need: - Bachelor's/Master's degree in Power Engineering or a related field. - Proven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions. - Good understanding of Power Distribution Utilities' business, their processes, and regulatory compliance principles. - Understanding of ADMS/OMS/GIS software and its integration within utility landscapes. - Strong communication, interpersonal, and negotiation skills. - Ability to thrive in a fast-paced, dynamic environment and drive initiatives independently. About Us We are a global leader in energy management and automation solutions. We believe in empowering our employees to reach their full potential and making a positive impact on the communities we serve. Why Join Our Team? - Opportunity to work with a diverse and talented team of professionals. - Chance to make a meaningful impact on our customers' businesses and the environment. - Comprehensive training and development programs to enhance your skills and career. What We Offer We provide a competitive compensation package, including benefits, bonuses, and opportunities for professional growth and advancement.