¡Únete como agente contact center! palabras clave: agente contact center representante de servicio al cliente operador de call center especialista en atención al cliente ¡Únete a nuestro equipo como agente contact center! estamos buscando personas di...
Asesor contact center part time deberás tener la capacidad de habilidades comunicativas y excelente actitud comercial para lograr la mejora continua en las ventas establecidas de la línea y todos los procesos asociados a la operación. asesoria de cal...
Careers that change lives we’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. come strengthen your specialized skills and enhance your expertise. we’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you. together, we can confront the challenges that will change the face of healthcare. join us for a career that changes lives. a day in the life provide sales support for the inside sales team including sales administration, insurance investigations, customer sales support by phone or email, arranging courier pickups, documentation updates in salesforce, salesforce opportunity administration. contact insurance companies by phone for coverage information, and any required follow ups. assist with insurance / government programs follow-ups, documentation, and paperwork collection. support the process for the cpt submitted compensation form/training checklists for accuracy and cross references sap ice and salesforce to ensure everything matches up, and there is not a duplicate. prepare and schedule appointments with patients for their upcoming product trainings. provide exceptional customer service to our external and internal customers. maintain sfdc by adding new accounts, tm assignments, etcetera. must ha...
Bluelight is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. with a steadfast commitment to delivering exceptional service to our clients, bluelight excels in its focus on quality and customer satisfaction. our mission is not only to create cutting-edge applications but also to foster a collaborative and enriching work environment where each team member can grow and thrive. with a presence across the united states and central/south america, bluelight is in an exciting phase of expansion, continually seeking exceptional talent to join its dynamic and diverse community. we are looking for an analytical-minded person ready to dive into data to assist the department as an additional layer of support. we’re looking for someone who is driven, independent, and clever in their problem-solving approach. the main responsibility will be focused on taking lead on analysis (including dashboarding and beginner to intermediate statistical and econometric analysis), providing insight and strategy to help achieve goals. this role requires a strong communicator to both technical and non-technical audiences, with a knack for finding business value out of insight. this position will work cross-departmentally within the company. this employee will report directly to the director of business analytics. responsibilities own dashboarding, beginner to intermediate modeling & forecasting, data qc and data shaping, template buildouts, adhoc projects, and automation opportunities. ability to see a problem and solve a proble...
* descripción empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. * misión del cargo: experiencia en logistica, como ruteo de pedidos, inventarios de mercancia y tambien servicio al cliente * funciones del cargo: analista de entregas y despachos trasferencia salario: $1´423.500+ aux de transporte + variable $ 100.000 +prestaciones de ley + (pago mensual 2 de cada mes por banco davivienda si cuenta con otro banco tenga en cuenta que pago puede tardarse 2 o 3 días hábiles después de lo señalado). contrato: termino fijo 3 meses lugar de trabajo: sede caracas calle 31b # 14-25 horarios laborales: domingo a domingo 7:00 am -7:00 pm (46 h semanales - 8h diarias - turnos rotativos) contratación inmediata • capacitacion de 3 dias presencial" *tener experiencia en sac minimo de 6 por call center * requisitos: -· bachiller -· mínimo 1 año de experienci...
This is a remote position. schedule: 20 hours/week, monday to friday 9am to 1pm client timezone: eastern time (toronto, canada) job description step into an exciting role as a bilingual receptionist where your spanish and english language skills will be the cornerstone of seamless business communications. you’ll serve as the vital communication hub for a dynamic canadian company, ensuring every client interaction reflects their commitment to excellence. this position offers the perfect blend of responsibility and flexibility, allowing you to showcase your organizational abilities while maintaining an ideal work-life balance. you’ll be instrumental in supporting the company’s operational efficiency by managing critical communication channels and enabling existing team members to focus on strategic initiatives. responsibilities serve as the primary point of contact for incoming phone calls, providing professional and courteous service in both spanish and english monitor and efficiently manage the main company email inbox, ensuring timely responses and proper routing direct calls, emails, and communications to the appropriate team members and departments with accuracy and attention to detail take comprehensive messages and maintain detailed records of all client interactions provide essential reception coverage that enables existing staff to focus on high-priority projects and strategic initiatives support basic administrative functions as needed during your coverage hours requirements native or near-native fluency in both spanish and english (wr...
*we are excited to be launching in colombia and will have enhanced job postings with english and spanish in 2025. director – platform engineering who you'll work with at slalom, personal connection meets global scale. our vision is to enable a world in which everyone loves their work and life. we help organizations of all kinds redefine what’s possible, give shape to the future—and get there. within slalom, our build capability helps customers maximize the value of the software they create. we do this by… being fast, effective, high-quality, and consistent evolving our software development lifecycle by blending cutting-edge ai tooling with outcome-focused strategic thinking delivering end-to-end to our customers at any scale and at any point in their journey. you will be a director to join our americas team in the platform engineering (pe) discipline. our pe engineers build the secure automation capabilities that enable our application and data engineers to unveil their products to the world. our goal is to create the platform to make a product smart, secure, and fast, while minimizing toil. you'll be leading all aspects of a pe team located in one of our physical locations. a pe location team consists of up to 20+ people as a mix of people managers and individual contributor engineers, each focused on a single client's outcome. success in this role requires a variety of skills such as: building and leading teams in your location, establishing relationships with slalom and client leaders, and being a key team member in initiatives. what you'll do in pe, a director is a stew...
Job description our client is a global provider of intelligent mobile internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile internet. as part of the global presales team, you will be part of the sales organization as such part of the sales target achievement, account management, penetration of new markets, and new customers. you are the owner of all the technical aspects of the accounts, from product presentation, to upsell of new features and new technology, responsible for technical solution description document, technical proposal, and scope of work and the lead on rfx responses. requirements bsc in a technical area 3-5 years of experience in a presale position in the mobile telecom industry. proven experience leading rfps. experience working for sw product company. telecom network background is a must. mobile data & ip-knowledge and deep telecommunication knowledge. fluent written and spoken english + spanish dynamic personality with business acumen and motivation, a team player excellent presentation skills effective written and verbal communication and interpersonal skills willing to travel extensively responsibilities technically and commercially support sales process – initiatives, upsells and new opportunities. product introduction, demonstration and presentation – prepare, present and demonstrate. solution engineering – understand customer needs and create upsells and new opportunities, listen to customers’ requirements leverage and translate that to a solution, mat...
Our client, an important multinational in the industrial chemical sector, seeks to strengthen its human team with the figure of: human resources advisor purpose of job: reporting to the spain hr manager, the selected person will be responsible for implementing the organizational strategy through people, promoting the key values of the corporate culture. focusing on the areas of personnel administration, development (selection, training and internal communication) it will improve the performance of the human team acting from a basis of commitment and responsibility with the work environment, the brand, society and the environment. you will work with managers in assigning motivating tasks, new challenges and responsibilities to employees that help them improve day by day, ultimately reflecting in business results. major challenge of the job: management of multiple projects, recruitment and overall caseload of core employment relations, within agreed timescales main responsabilities: after analyzing and identifying the critical points in the company's human resources management, it will develop the most appropriate comprehensive solutions through the following functions: to participate in leading on best practice, design and implement practical hr solutions to business issues, together with the rest of the hr team. to participate with the hr team to provide first class advice service to managers and directors, using effective coaching techniques to ensure managers are equipped to support their teams effectively to play an active part in train...
This is a remote position. schedule: 830am-12:30pm, est, monday through friday, 20 hours a week scope tier 2 support tasks: handle escalated technical issues such as advanced software troubleshooting, network configurations, and system optimizations. client interaction: serve as the primary contact for us-based small business clients, delivering excellent customer service and technical support. opportunity for growth: opportunity to expand role and knowledge over time as the business grows, taking on additional responsibilities and challenges client overview we are a growing technology consulting firm helping small businesses in massachusetts with their it needs. our clients rely on us to keep their technology running smoothly so they can focus on their core business. we make sure they have the right software, hardware, and support to be productive. as we continue expanding our client base, we need a talented individual to provide exceptional technical support. this is a chance to learn the latest technologies while ensuring our clients succeed. responsibilities handle second level support: serve as the primary point of contact for resolving escalated technical issues beyond tier 1 support. efficiently escalate complex issues: properly escalate unresolved problems to the appropriate technical team for further investigation and resolution [4]. problem tracking and resolution: track, route, and redirect issues to the correct resources, ensuring swift resolution. guide customers through solutions: walk customers through complex troubleshooti...
Title: specialist sls - customer specific quote location: gsc bog team works as back office of the after sales team in us. focus on create spot quotes for multinational customers (mnc). contact pricing team around the dhl network, request rates for requirements from internal/external customer, build the quote as per customer indications, follow up for the final status (win/lost) by mail or voice and get the hb number in order to proof real movement and be able to calculate gp. key responsibilities: * analyze and provide visibility trend behavior of mnc customers for after sales us team. * expertise in quoting process and fast learner as this person will need to know the step by step of all customers we have in customer specific quote. * quality checks to be done about the performance of the team. * support the team on questions and escalations. * periodical calls with bp and sector heads. * find improvements and efficiencies, discuss open topics and issues. * receive new rate request and perform the quote considering the customer needs. skills / requirements: * professionals/students in industrial engineering, business administration, international business or similar occupations. * good level of ms excel and other ms office tools. * good communication in english (verbal and written). * customer service and communication skills. * teamwork and autonomy * employees who have been in the organization for 12 months or in their current role * employees that are not in transition projects...
We're seeking a bilingual sales development representative (fully remote) people residing in all of latin america. work schedule: monday-friday, 9 am - 5 pm est language: near-native english (c1/c2) with a neutral accent. only resumes in english will be considered! about us at valatam, we are passionate about building extraordinary remote teams in latin america for growth-minded businesses across various industries in the us. our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. you will love it here if you embrace our core values: action - you have an action bias. you get things done, fast. care - you take pleasure in helping others and doing things the right way. outstanding - you have the highest standards and run things like a well-oiled machine. dependable - if someone asks you to do something, they know it will get done. energy - you bring a positive, enthusiastic, can-do attitude to work every day. the role the role is for a bdr to prospect and contact potential clients through various channels with the goal of scheduling discovery calls on behalf of our salespeople. valatam’s clients are growing us and canadian businesses with remote entry-level vacancies or a high volume of computer/telephone tasks. provided your work generates 5 qualified sales calls per week, you are free to work as and when you please , until this kpi is met you are expected to complete the below activities: adding 40 vetted leads to our outreach tool ( apollo.io ) personalized ema...
Beneficiototal sas. requiere asesores de ventas de call center. perfil: bachilleres, técnicos,tecnólogos y profesionales con o sin experiencia en operaciones de call center y /o ventas. objetivo del cargo: venta de tarjetas de crédito de banco santander méxico, por medio de contact center. horario: lunes a viernes de 9:00 a.m. a 7:00 p.m. y sábados 9:00 a.m. a 12:00 p.m. número de vacantes: 10 ciudad: bogotá, suba plazo máximo para aplicar: 28/02/2017...
✨ are you seeking a new challenge where you can empower teams, deliver impactful technology projects, and grow within a close-knit, innovative environment? join a company with a clear purpose: “transforming lives by being the most reliable technological partner” ! 🚀💡 what are we looking for? – senior project manager 💡 experienced leaders who thrive on steering complex technical projects, inspiring multidisciplinary teams, and ensuring successful delivery for both clients and stakeholders. if you excel in project planning, communication, and a continuous improvement mindset, you could be the ideal fit for our team! your mission – key responsibilities for senior project management lead the end-to-end delivery of technology projects of varying complexity, maintaining oversight of budgets, timelines, resources, and quality. work collaboratively with cross-functional teams across latin america, acting as a key point of contact for clients and internal stakeholders. execute project planning activities including scope definition, goal setting, scheduling, tracking, and risk management. promote and enable the adoption of best practices in agile, scrum, or other relevant frameworks to enhance team productivity and project outcomes. facilitate proactive communication, clear documentation, and the resolution of project challenges to ensure transparency and alignment. drive continuous improvement, seeking innovative solutions, and leveraging feedback to optimise processes and delivery quality. support the growth and wellbeing of your project teams through co...
What you´ll do supports internal clients and helps developing / implementing hr practices, hr solutions and strategies for the country provides day-to-day hr support to employees and managers in the country and in the frame of local labor law delivers and excutes hr processes, advices and supports on policies accurately steers salary review process for all levels within the country coordinates performance and talent management process and acts as moderator locally manages promotion process locally and acts as a sparring partner with talent identifies and prepares development plans for the key employees and high potential employees coordinates local change management projects and manages the hr related internal and external communication support to identify local training needs and coordinates development programs for employees handle employee relations matters, addressing concerns and conflicts within the local specifics context be a point of contact to the employees, addressing their concerns and ensuring their rights are respected within the workplace monitors that the implemented practices and policies are in compliance with corporate standards, statutory regulations and laws ensures hr practices and policies are in compliance with corporate standards, statutory regulations and laws what makes you a good fit bachelor's degree advanced english previous experience in hr of minimum 3 years in a production plant team collaboration and communication skills general knowledge in hr related to employee relations and colombian labor law some perks of joining henkel f...
Job description where smart stays feel like home our client, placemakr, is reshaping the future of hospitality by blending the best of hotel stays and apartment living . backed by venture funding and operating across top u.s. cities, they offer tech-enabled, flexible-stay properties designed for both comfort and convenience. their mission is to provide guests with a smarter, more personal way to stay—whether for a night or an extended period. join a team redefining the stay experience with innovation, care, and community at its core. job description as a reservations analyst , you’ll be at the core of delivering seamless guest experiences—managing bookings, aligning with internal teams, ensuring accuracy in data, and supporting global clientele from contract to arrival. you’ll help bridge systems and service in the new world of flexible stays. job overview employment type: indefinite term type contract shift: sunday to thursday or saturday to wednesday, 09:00 am - 06:00 pm work setup: work from home / remote your daily tasks input all hospitality sales reservations into systems with accuracy and attention to detail serve as the point of contact for hospitality sales guests from contract signing to day of arrival (includes weekend and late shift support: 3:00 p.m. – 11:00 p.m. et) maintain comprehensive knowledge of rate plans, room types, and products across existing and new assets support hospitality sales clients by applying knowledge of offerings to deliver exceptional guest experiences maintain in-depth understanding of unique properties and their surr...
Requisition id: 224302 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. purpose responsible for responding to and providing support and coaching for hr solutions inquiries (email, on demand andtelephony) from internal and external partners (e.g. employees, dependents, retirees, candidates, vendors, and people managers, etc.) ensuring timely and accurate answers, either directly or through escalation. this role provides support to employees globally in line with global standard operating procedures (including escalation), desktop procedures and service level agreements(slas). accountabilities • champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge • provides effective and efficient responses to inquiries from internal and external, including employees, dependents, retirees, candidates, contingent workers, third party vendors, etc. regarding hr policies and procedures • assesses and interprets the level of complexity of employee inquiries, providing coaching (e.g. low complexity er issues), answering directly or escalating to appropriate parties for resolution • acts in an advisory role by providing end-user support for those interacting with hr systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible • ensures positive and consistent experiences by striving for excellence in understanding cli...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: importante empresa del sector educativo requiere para su equipo de trabajo un/a asesor/a comercial call center con seis (6) meses en ventas, preferiblemente en ambientes de contact center u otras áreas comerciales. formación académica: técnico/a, tecnólogo/a o estudiante de pregrado en áreas relacionadas con ventas, mercadeo, administración, servicio al cliente u otras carreras afines. requerimientos y/o conocimientos para el cargo: • herramientas ofimáticas, especialmente excel. • redacción y ortografía. • servicio al cliente y asesoría en call center. • técnicas de cierre de ventas. misión del cargo: asesorar a clientes potenciales a través de canales de comunicación como la línea telefónica y medios digitales, con el fin de brindar información clara sobre los servicios educativos, captar nuevos estudiantes y cumplir con los objetivos comerciales asignados. funciones: • asesorar a los clientes potenciales de forma ágil y cordial mediante la línea telefónica y otr...
Join our team 1st line technical support we are looking for a 1st line support technician to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business. you will be providing 1st point of contact support for our uk customers, by email, telephone and in person. supporting a range of technologies including, windows xp/7 desktop users, ip telephony, networks, computer hardware, peripherals and bespoke developed applications. training will be provided for this role. responsibilities: diagnosing and resolving technical issues remotely connecting to customers site to provide training/support training users on functionality of all products logging calls and escalating to 2nd line/r&d as per sla’s provide autocab customers with a point of ownership throughout the duration of a support call, ensuring that the customer is kept up-to-date swiftly escalate any customer complaints or issues to company management maintain and develop technical knowledge in line with product development essential skills: demonstrable support & project based working ethics good computer literacy skills pc hardware knowledge including fault diagnosis experience of pc set-up and installation & configuration good understanding of windows xp / 7 experience and understanding of tcp/ip, routers, switches & basic network technologies desirable skills: wider networking skills, routing and switching knowledge experience in bespoke software, hardware experience of telephone systems and telephony integration autocab taxi software package ...
Description we're concentrix. the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world’s best brands, today and into the future. we’re solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. the concentrix technical products and services team is the driving force behind concentrix’s transformation, data, and technology services. we integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. we combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. you will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. hence achieving our vision. our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. and we’re proud to be recognized with...
* descripción empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. * misión del cargo: trabajar como parte de un equipo para entregar a clientes internos y/o externos soluciones de automatización * funciones del cargo: trabajar como parte de un equipo para entregar a clientes internos y/o externos soluciones de automatización de baja y media complejidad que permitan mejorar la calidad, entregar valor, eficiencia y experiencia de usuario, adicional: 1. desarrollar los proyectos asignados por su jefe inmediato en los tiempos estimados y con las especificaciones deseadas. cumplir con la metodología de desarrollo establecida por la compañía. 2. garantizar la calidad de las soluciones desarrolladas y cumplimiento de los requerimientos de tiempos de entrega, funcionalidad y seguridad de la información. documentar todos los desarrollos que se le asig...
Job description senior automation developer locations : remote colombia get to know us: ss&c blue prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better. we believe in supporting organizations as they harness the power of intelligent automation. we offer our customers value with our comprehensive capabilities, accessible and user-friendly software, scalable and intelligent digital workforce, and a united vision behind our innovation. what you will get to do: as a senior automation developer within our professional services team, you will be a key technical leader and trusted advisor for our clients. you will partner closely with our intelligent automation consultants and clients to understand business challenges, define robust technical requirements, and architect/develop sophisticated blue prism automations. a critical aspect of this role involves not only delivering high-quality solutions but also acting as a blue prism evangelist, consulting with customers on best practices, identifying further automation opportunities, and empowering their teams to expand their intelligent automation capabilities effectively. client project delivery & technical excellence: architect, design, develop, and implement robust and scalable blue prism automations adhering to our best practices and development standards. translate business requirements into accurate and detailed technical designs. lead and participate in user acceptance testing (uat), ensuring adher...
Exciting times at adidas! as we continue to grow, we’re building a pool of talented professionals for future opportunities in credit and collections. by applying, you’ll join our talent pipeline, and we’ll reach out when a role that matches your profile becomes available. we look forward to connect with you! purpose & overall relevance for the organisation: adidas gbs delivers high quality services for finance and accounting. in bogotá we are opening a new gbs center with the aim of serving the region countries in several processes. credit and collections are responsible for performing daily activities such as dunning and collection, dispute management and credit management. the team deliver all activities in timely manner and with the required quality. the team supports projects, including process standardisation, tools implementation and other ad hoc projects. key responsibilities and general accountabilities: establish a close and trustful relationship with the customer, proactively anticipating issues ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits decide on the release of the blocked orders and ensure timely releas...
Customer service team lead location co-barranquilla posted date 26 minutes ago(12/14/2023 4:27 pm) job id 2023-3012 # positions 2 category business support job summary the team lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the team lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, the team lead will work with the customer service supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. the lead will work with the supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. responsibilities team lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing international clients. manages team productivity and utilization-focused on client-specific kpis and goals set by auxis management. designs and implements process improvements. support the administration of management tasks associated with payroll, separations, leaves of absence (loa), short term disability (std), and on-boarding of new hires. monitor overall team workload and reallocate/delegate tasks as necessary t...
Certicámara requiere coordinador de soporte call center proyectos asobancaria. perfil: profesional en ingeniería de sistemas y/o carreras afines. – experiencia en la coordinación o administración de área de mesa de ayuda. – conocimiento en herramientas de mesa de servicio, acuerdos de niveles de servicio, tecnologías de hardware y software para pc¨s e impresoras, sistemas operacionales, aplicaciones de oficina, directorio activo, redes y tecnología. – administración de recursos tanto humanos como tecnológicos, como jefe de operaciones o como team leader de operaciones de contact center de mas de 100 estaciones de trabajo y 150 agentes, equipos de soportes. – manejo de labores de administración de servicios o campaña de contact center de servicios. – manejo de personal (lideres o supervisores, backoffice, asesores). – manejo de excel, conocimiento en procesos de selección de personal, buen manejo de personal a cargo. – manejo de mesa de servicios de soporte técnico nivel 1 y especializado. buena ortografía, manejo de personal, cumplimento de indicadores, capacidad de escucha y tolerancia de clientes con dificultad de entendimiento. pro actividad e iniciativa en la labores,capacidad de auto-capacitación. elaboración informes y documentos. alto grado de trabajo en equipo, orientación al resultado,conocimiento y aplicación de estadística,análisis y compresión de información., conocimiento y aplicación de phva. experiencia: 5 años. horario de trabajo: lunes a viernes de 7:30 am a 7:00 rotativos sábados de 8-1 rango de edad: mayor a 30 años ciudad. bogotá...
Job title: intake specialist location: remote reports to: intake department manager, hr/office manager, and management working hours: your schedule may fall between 8:00 am – 8:00 pm (monday to friday) and/or 10:00 am – 7:00 pm (weekends), depending on business needs. flexibility is key! salary: base comp in usd + bonus we are a reputable and growing criminal defense firm focused on building solid defense strategies for the arrested and accused throughout the greater los angeles area, orange county, and surrounding areas. we are a family-oriented law firm with a fun and friendly atmosphere. we strive to help our on-site and off-site team members excel in their work through guidance, training, and support. job purpose the intake specialist serves as the crucial first point of contact for prospective clients. this integral role within the intake department focuses on delivering exceptional service, gathering essential case details to determine suitability for retention, and supporting finance duties to drive new business. the ideal candidate possesses exceptional bilingual communication skills (spanish/english, spoken, read, and written), demonstrates strong flexibility with availability between 8:00 am and 8:00 pm monday through friday, and/or 10:00 am and 7:00 pm on weekends, and brings prior sales or customer service experience. duties and responsibilities placing, answering, screening, and forwarding all calls, and assisting with callbacks related to potential clients assessing whether leads meet the firm’s criteria for accepting cases gathering background cas...
At bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. senior corporate travel agent at bairesdev we are looking for a senior corporate travel agent to join our business administration team. you will be responsible for coordinating all aspects of inbound and outbound travel planning for employees and clients, visa cases, and expatriate and relocation management. what you will do: - research, arrange, and coordinate travel, transportation, lodging, medical insurance, meals, car rental, and other ancillary needs according to requirements and budget to ensure safe and efficient travel operations. - provide first-level support to managers on global mobility travel policies, processes, and operations. - maintain knowledge of travel methods and requirements, as well as government rules and regulations in various destinations, such as passport and visa laws and tariffs. - lead the execution of the visa strategy. - conduct research, negotiate, and manage corporate agreements with tour operators, airlines, lodging (hotels and housing), transportation companies, and insurance co...
Requisition id: 229557 employee referral program – potential reward: $0,00 we are committed to investing in our employees and helping you continue your career at scotiagbs propósito contribuye al éxito general de la banca internacional operando en sc...
Coordinador de contact center sac (servicio al cliente) ¿quieres cambiar el mundo? eso es lo que hacemos en cabify. nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conec...
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