Ui designer. 6-month contract. colombia we are foolproof, a product design specialist working closely with indigo slate, a seattle based marketing powerhouse with deep expertise in marketing for technology brands. both companies are owned by zensar, ...
Location: remote (colombia) employment type: full-time (40 hours/week) pay rate: $4–$12/hour (based on experience) job level: mid-level about the role we clone you is hiring a virtual assistant – appointment setter to support client outreach and lead...
Business growth opportunities in the foodtech sector we are seeking an experienced business developer to join our team in colombia. this individual will be responsible for establishing strategic partnerships and driving business growth in the region. key responsibilities: - closing high-value partnerships with key industry players - becoming a subject matter expert in the foodtech sector, staying up-to-date on industry trends and developments - developing and executing business plans to drive revenue growth - maintaining strong relationships with clients and stakeholders requirements: - at least 4 years of experience working in tech companies or startups, preferably in consumer marketplaces - academic background in business, administration, marketing, or related fields - solid experience in sales and business development, with a proven track record of achieving sales targets - excellent communication and negotiation skills - spanish language proficiency required; english is a plus benefits: - competitive salary and commission structure - flexible work arrangement, allowing for remote work based in bogotá, colombia - award-winning company culture and values...
Team lead opportunity we are seeking a highly skilled team lead to lead our client service team in colombia. this role is responsible for coordinating, training, and motivating a team of client service account managers (csams) to deliver exceptional service to clients. the ideal candidate will have strong people, project, and risk management skills, with a passion for excellence. they will also have a comprehensive understanding of wholesale payments products, processes, and relevant market knowledge. this is an exciting opportunity to join our dynamic team and contribute to the success of our clients. key responsibilities - conduct weekly staff meetings and regular check-ins with payments partners. - serve as a customer advocate and liaison to enhance service quality across product and operational areas. - manage client relationships and internal service providers, resolve issues, direct production, and establish/monitor client slas. - ensure 100% tracking of client requests in near real-time, improving case data quality to reduce transactional inquiries through proactive client engagement, digital adoption, and pain point reduction. - drive exceptional client and team outcomes by identifying long-term solutions, analyzing client data, and developing strategies. - perform quality controls and monitor kpis. required skills and qualifications - minimum of 5 years of managerial/leadership experience. - over 5 years in a service or client relationship-focused environment. - strong communication and problem-solving skills. - ability to work effectively in a fast-paced en...
Job title drive business growth by developing strategic planning and execution skills in a collaborative environment. - contribute to high-impact campaign development, analyzing media selections and custom opportunities, and providing insightful post-campaign reviews. key responsibilities - lead research efforts to deliver data-driven consumer insights. - transform tactical presentations into engaging media plans that meet client objectives. as a senior member of our team, you will work closely with cross-functional teams to drive results-oriented solutions. requirements - bachelor's degree in a relevant field. - advanced english language proficiency. - 1+ years of experience managing work teams. - 3+ years of experience at a digital media agency with previous reserved media buying experience. this is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about driving business growth through strategic planning and execution. our company values employee growth and development, offering various training sessions, certifications, and internal learning platforms. we are committed to fostering a culture of respect, inclusivity, and equal opportunities for all employees. if you require accommodations or flexibility, please discuss this with the hiring team during the interview process. this role requires working within colombian territory. only candidates residing in colombia with a valid work permit may apply. benefits - access to internal learning platforms, certifications, and training sessions. - life insurance and wellnes...
Sales and networking opportunities we are seeking an ambitious professional to contribute to our sales team in bogotá, colombia. in this role, you will be responsible for selling networking products to clients in various industries. to achieve success in this position, you will need to possess strong communication skills, a consultative approach to business, and the ability to understand clients' needs and pain points. you should also have experience in handling business presentations, leading meetings with clients, and working under kpis and deadlines. the ideal candidate will have at least 2 years of experience in b2b sales and a strong background in telecommunications or iot. a bachelor's degree in a commercial or business-related field is also required. proficiency in english is essential, with a minimum level of b2. key responsibilities: - contribute to market research and generate leads - build relationships with potential clients through cold calling, email, and linkedin communication - arrange presentation meetings with potential clients and present our solutions - prepare commercial offers and ensure contracts to achieve assigned sales goals - attend exhibitions/meetings abroad to represent our company and its products what we offer: - a competitive salary matching your skillset and competences - a regular workweek from monday to friday, 9 am to 6 pm - career opportunities to increase your seniority level or become a team lead - a caring and supportive team environment...
Strategic hr leader - latam opportunity as a highly skilled strategic hr leader, you will be responsible for driving company growth through innovative talent management strategies. this is an exciting opportunity to join our dynamic and multicultural work environment, where you will have the chance to implement your ideas and strategies. key responsibilities: - develop and implement talent management strategies to attract, develop, and retain top talent. - design and implement innovative recruitment processes, including the use of technological tools. - lead and manage a high-performing hr team, focusing on agile recruitment, organizational culture, and developing manuals, policies, and organizational structures. - implement employee training and wellness programs, and manage remote and hybrid teams. requirements: - master's degree in psychology, business administration, human resources, or related fields, with a specialization in talent management or related areas. - minimum 5 years of experience in human resources management roles, preferably in multinational companies. - expertise in recruitment and selection processes, including the use of technological tools. - strong understanding of hr metrics and kpis. - experience in developing and implementing employee training and wellness programs. benefits: - dynamic and multicultural work environment. - chance to implement your ideas and strategies to drive company growth. - talented and committed team. - remote work modality. - schedule: monday to friday. location: colombia. - requirements - educación mínima: postgra...
Lead procurement specialist we are seeking a strategic and experienced lead procurement specialist to join our team in bogota. as a key member of our procurement leadership, you will be responsible for driving business growth through effective procurement strategies and processes. - develop and implement global procurement strategies tailored to market needs. - collaborate with business executives and global partners to optimize procurement performance and resource allocation. - design and implement productivity roadmaps with strategic suppliers for efficiency and savings. - align procurement activities with the company's goals on cost, cash, and carbon footprint. main responsibilities: - represent procurement and indirects in executive forums, uniting teams around shared goals. - develop, implement, and improve procurement and indirect strategies to optimize supply chain, reduce costs, and support sustainability. - promote continuous improvement with suppliers and internally by benchmarking industry standards. - lead capability building through training programs that foster efficiency and affordability. - manage supplier relationships, collaborate on improvement plans, and monitor performance. - identify and mitigate risks across supply chain and operational processes. - drive cross-functional collaboration to address risks and align priorities. - apply financial and analytical skills to manage budgets, monitor risks, and optimize costs. requirements: - advanced degree in supply chain, logistics, business administration, or related fields preferred. - 8+ years of lea...
Job description: as a key representative of our organization, you will be responsible for delivering revenue growth in one or more client accounts. you will work closely with clients to understand their needs and assist in meeting their goals. our ideal candidate will have 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role. they will possess proficiencies in strategic planning, client relationship management, and team leadership. key responsibilities include assisting in the day-to-day delivery of assigned client accounts, supporting the account delivery manager in ensuring efficient account operations, and contributing to budget management and cost control for the accounts. required skills and qualifications: - bachelor's degree in a relevant field or equivalent combination of education and experience. - typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role. - experience with profit and loss reports and control. - proven experience in account delivery and leadership roles. - proficiencies in strategic planning, client relationship management, and team leadership. - continuous learner that stays abreast with industry knowledge and technology. benefits: this role offers an opportunity to develop your skills and expertise in a dynamic and fast-paced environment. you will have the chance to work on high-profile projects and collaborate with experienced professionals. additionally, you will receive competitive compensation and benefits, including opportunities for career adva...
Job title: control and monitoring systems specialist we are seeking a skilled professional to join our team as a control and monitoring systems specialist. in this role, you will be responsible for designing, developing, and implementing control and monitoring systems for industrial facilities. the ideal candidate will have a strong background in automation, scada, plc programming, and iot devices. they should also possess excellent analytical and problem-solving skills, with the ability to interpret electrical diagrams and ensure proper integration of key devices. this is a full-time on-site position located in pereira, colombia. the successful candidate will work closely with other departments to ensure effective communication and collaboration. responsibilities: - design and develop control and monitoring systems using ignition, wonderware (aveva), wincc, citect, factorytalk, and other relevant software. - configure and program iot devices, including sensors and actuators, to collect and transmit data. - program plcs according to system requirements and implement industrial communication protocols such as modbus tcp, modbus rtu, and ion. - analyze technical requirements and develop work plans to ensure projects are completed on time and within budget. - collaborate with other departments to ensure effective communication and project delivery. requirements: - bachelor's degree in control, electronic, electrical, or automation engineering, or related fields. - minimum 3 years of experience in automation, scada, plc programming, and iot devices. - intermediate englis...
Requisition id: 95441 job category: engineering location: medellin, antioquia, colombia join a company that is passionately committed to the pursuit of a better world through positive change. with more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. with practical solutions that are safe, innovative and sustainable, we think globally while acting locally. join our project delivery group (pdg), a dynamic team of professionals passionately committed to world-class project delivery across the globe. with expertise in sustainable studies, asset building and operations, and industry-leading efficiencies, our best-in-class team leverages methodologies, governance and systems that are unparalleled in the engineering space. are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? we look forward to hearing from you. ready to take the next step in your career? at hatch medellín, we’re looking for a highly motivated senior electrical engineer to join our pdg team. qualifications and skills: degree in electrical engineering minimum of 8 years of experience proficient in etap for electrical calculations (short circuit, load flow, protection coordination, arc flash, and grounding grid) strong knowledge in technical specifications for large motor/generator assemblies, including high-voltage switchgear, transformers, starters, and associated electrical protection ...
At bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. python engineer (scrapper) we are looking for an outstanding python engineer to join the bairesdev research & development team (r&d). our r&d team is an essential part of our technology solutions that drive millions in revenue every year, so we only hire the best of the best. in this role, you will take on a key responsibility for overseeing our scraper framework, dedicated to retrieving data from websites and seamlessly integrating it into our database. what you will do: - write and test code, refining, and rewriting as needed. - monitor external partner integrations, promptly identifying and addressing issues. - research, design, and implement new features for business applications. - analyze user requirements. - ensure the ongoing reliability, performance, and support of data infrastructure, offering solutions aligned with application needs and anticipated growth. here’s what we are looking for: - 5+ years of practical experience as a software developer (python). - 3+ years experience extracting data/web scrapi...
Are you a strategic, data-driven marketer with deep google ads expertise, ready to make an impact in digital advertising? step into the role of media buyer (focus: google ads) at tier 11, where you’ll take charge of crafting dynamic multi-platform campaigns that truly deliver results, boost performance, and elevate our clients' digital footprint. if you have a knack for data-driven innovation and a solid history in traffic generation— particularly with google ads —you’ll play a crucial role in pushing the limits of the industry and establishing new benchmarks. join our team of pioneers, and let’s create something amazing together! key details this is a full-time, fully remote position, requiring work in a us-friendly timezone. tier 11 is a full-service digital marketing agency – tiereleven.com . you will initially be hired as an i ndependent contractor. if you have the legal documentation to work in colombia, you intend to transition to employee status in the future. contractors residing in other latam countries will remain contractors. this role is part of the traffic team in the production department , reporting to the head of traffic . benefits at tier 11 clear growth pathways with opportunities to advance within the organization, especially with our anticipated scale in 2025. generous time-off policies to support work-life balance and peak performance. competitive compensation package reflecting your value to our organization. to learn more about our culture and what it's like to work at tier 11, check out these links: glassdoor reviews tier 11 w...
Requisition id: 95441 job category: engineering location: medellin, antioquia, colombia join a company that is passionately committed to the pursuit of a better world through positive change. with more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we operate. with practical solutions that are safe, innovative and sustainable, we think globally while acting locally. join our project delivery group (pdg), a dynamic team of professionals passionately committed to world-class across the globe. with expertise in studies, asset building and operations, and industry-leading efficiencies, our best-in-class team leverages methodologies, governance and systems that are unparalleled in the space. are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? we look forward to hearing from you. ready to take the next step in your career? at hatch medellín, we’re looking for a highly motivated senior electrical engineer to join our pdg team. qualifications and skills: degree in electrical engineering proficient in etap for electrical calculations (short circuit, load flow, protection coordination, arc flash, and grounding grid) strong knowledge in technical specifications for large motor/generator assemblies, including high-voltage switchgear, transformers, starters, and associated electrical protection systems experience with lighting design software, especially dialux advanced knowledge of ntc 2050, retie, retilap, and international stan...
Axa partners seeks a passionate compliance specialist in bogotá, colombia. this role ensures compliance with regulations, internal policies, and minimizes risks. key responsibilities: - implement and oversee regional compliance programs. - collaborate with leadership to ensure regulatory compliance. - conduct risk assessments and monitor compliance with laws and regulations. - develop and deliver compliance training for local employees and managers. - act as point of contact between local entities and central compliance team. required qualifications: - bachelor's degree in relevant field. - 3-5 years experience in regulatory compliance, especially in insurance sector. - at least 3 years experience in anti-money laundering and counter-terrorism financing prevention. - recent training in aml/ft risk management or sagrilaft. - fluent in spanish and english, spoken and written....
This role involves providing general support services to other sections of the organization. the ideal candidate will serve directly or indirectly by providing services that ensure no disruption of operations while maintaining a safe, clean, and conducive working environment. key responsibilities: - ensure all facility installations comply with local legal requirements. - work closely with the safety & health team on daily maintenance to comply with osh, environmental standards, and industry codes of practice. - develop and implement facility management programs and procedures for building and environmental equipment, including preventive maintenance and lifecycle management according to iso 9001, 14001, and other relevant standards. - conduct daily facilities inspections and escalate any irregularities or non-conformities. - perform functional requirements in accordance with dosh, doe, bomba, st acts, and related regulations. - provide regular updates on facilities systems maintenance status to management. - prepare reports as required by management. - allocate and manage facility space for maximum efficiency. - supervise maintenance, refurbishment, and renovation of facilities and equipment. - implement best practice processes to increase efficiency. - obtain quotes and tenders from vendors and suppliers. - manage contractors on-site to ensure compliance with environment, health, and safety policies during renovations and utilities hookup. - prepare budgets for facility maintenance and upgrades. - develop long-term plans for facility upgrades. - manage projects and tas...
At bluelight consulting, we design and develop innovative technology that enhances users' lives. we are committed to delivering exceptional service to our clients while focusing on quality and customer satisfaction. our mission is to create cutting-edge applications and foster a collaborative work environment where each team member can grow and thrive. with a presence in the americas, we are seeking exceptional talent to join our dynamic community. we are looking for a skilled individual to join our growing team. this position is ideal for someone who thrives in a fast-paced environment where everyone's opinions and efforts are valued. you will contribute to challenging projects, developing high-quality applications that stand out. we value continuous learning, personal growth, and hard work, offering a collaborative environment that promotes professional development. key qualifications - meaningful experience working on complex systems. - 3 years of development experience in php. - significant experience with laravel is a plus. - good knowledge of html/css. - ability to take ownership over your work. - ability to identify with clients' goals and deliver commitments. - ability to create and maintain continuous integration and delivery. - a positive mindset and a can-do attitude. - forensic attention to detail. benefits - competitive salary and bonuses. - generous paid-time-off policy. - health coverage. - work remotely. - continuing education and training. this career choice offers fun, challenges, and rewards. your contributions impact clients directly, accelerating ...
Job description: we are seeking a power platform developer to join our team in bogotá, colombia. key responsibilities: - maintain existing business applications and act as the product owner and developer of these products. - identify and scope opportunities for innovation and efficiencies with feedback from the business. - create appropriate solutions and deploy them to end-users using microsoft power platform tools. - work closely with stakeholders to automate workflows, business processes, and enhance productivity across the organization. requirements: - bachelor's degree in business administration, computer science, software engineering, or equivalent combination of related education and work experience. - expert knowledge and at least 2 years of direct work experience in power apps and power automate development. - excellent communication skills, both written and verbal, with the ability to present insights to non-technical audiences....
About the team :at tiktok, our global business solutions (gbs) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. as the tiktok community grows at an unprecedented speed around the world, our gbs team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. responsibilities - accountable for achieving revenue targets for the andina market, reporting to head of gbs, latam - run quarterly forecasting cadence to provide visibility of sales pipeline status and plan to achieve target, as well as upside and downside risks to achieving targets. - develop scalable operations solutions and improvements to support continued advertiser growth - work seamlessly between sales channels and business functions to drive the go-to-market strategy and operations in mexico. - drive alignment between sales and core cross-functional teams including marketing, product strategy, sales operations and ad operations. - identify and drive revenue org productivity and efficiency improvements. - work with strategy on annual budgeting, and monthly/quarterly tracking and insights areas of deviations and recommendations. - be operationally excellent in the day-to-day running of the business including (but not limited to) forecasting, pipeline development, training, certifications, hiring, performance management, collaboration, teamwork, and best practice sharing. minimum qualifications - 8+ years of leadership & management experience - 5+ years of experience in performa...
Job description: this is a key leadership role within our engineering organization. the successful candidate will provide comprehensive leadership development, coordinate across components, drive organizational initiatives, and serve as a key link to our colombia engineering office. key responsibilities: - assist vp with mentoring principal engineers in leadership skills beyond technical expertise - provide coaching on people management, conflict resolution, and organizational dynamics - design and implement leadership development programs for technical leaders - create leadership frameworks and best practices tailored to a technologist-led organization career development & growth: - provide personalized career coaching to engineers seeking guidance beyond technical growth - facilitate skill development planning and career pathing discussions - identify growth opportunities across components and help engineers pursue them colombia office leadership: - serve as primary engineering leadership presence for the colombia office - build strong relationships with the colombia engineering team - ensure colombia engineers are effectively integrated into component teams strategic initiative management: - own and drive strategic engineering initiatives from inception to implementation - create frameworks and processes to ensure strategic initiatives gain traction organizational effectiveness: - develop and track engineering metrics and kpis across components - identify organizational bottlenecks and implement solutions...
Job title: solution architect this role is responsible for creating and maintaining a technical vision and roadmap for the company, guiding the technical evolution of our platforms, and educating the team on emerging technologies. key responsibilities: - engage with delivery teams to shape and critique their technical designs - guide the technical evolution of our platforms while focusing on business outcomes - educate the team on emerging technologies and approaches relevant to the business - have a holistic view of the technical ecosystem across the entire business and engage with other technical leaders to ensure mutual understanding, cooperation, and coordination business impact: - achieve a deep understanding of envato's commercial aims and strategies - display a high level of maturity in problem-solving, maintaining a healthy balance between commercial and technical decisions - understand the commercial aspects of the problem space and articulate solution options in that context - maintain a healthy balance between short-term and long-term when making technical decisions - choose the appropriate technical solutions that optimize for business outcomes over technical perfection project leadership and management: - lead delivery of mid-to-large-scale projects by cross-functional teams - report on project progress and roadblocks - coordinate developers on the team to ensure component parts come together to form the whole solution - plan and execute the delivery of a project to production infrastructure and be involved in release communication to stakeholders requi...
Music producers collaborate with artists to create songs in a studio setting. a strong producer is required to work on music projects in medellin, colombia. the role involves working closely with artists, contributing creatively and technically as part of an in-studio team. this opportunity is ideal for a producer with strong technical and artistic capabilities who is comfortable working in a collaborative environment. key responsibilities: - collaborate with artists to complete songs - contribute creatively and technically to the production process - work closely with artists and studio personnel - proficiency with digital audio workstations (daws) such as ableton live, logic pro, or pro tools able to work independently and collaboratively, excellent communication and time management skills are necessary. availability to be onsite in medellin, colombia for portions of the project is also required. about twine: twine is a leading marketplace connecting top freelancers, consultants, and contractors with companies needing creative and tech expertise....
Job title: business developer a fast-growing foodtech startup seeks a highly skilled business developer to join their team in colombia. the ideal candidate will have a strong background in sales, business development, and relationship building, with excellent communication skills in spanish. english language proficiency is a plus. about the company: the company has developed a consumer marketplace and a b2b saas platform in the foodtech space, with a focus on sustainability. this is a unique opportunity to be part of a dynamic team and contribute to the growth of a rapidly expanding company. key responsibilities: - closing strategic partnerships and bringing new clients for the company in the region. - developing and executing business strategies to drive revenue growth. - building and maintaining strong relationships with key stakeholders. requirements: - at least 4 years of experience working for tech companies or startups. - academic studies completed in business, administration, marketing, or related fields. - solid experience in sales and business development, with demonstrated results of consistently achieving or exceeding sales quotas. - excellent communication and negotiation skills. what we offer: - competitive salary and commissions. - flexible vacation and time-off policy. - remote work policy based out of bogotá, colombia. the company offers a dynamic and supportive work environment, with opportunities for professional growth and development. if you are a motivated and results-driven individual with a passion for business development, we encourage y...
Job description: cybersecurity analyst we are seeking a highly skilled cybersecurity analyst to join our team in bogotá, colombia. as a key member of our security platforms engineering department, you will play a critical role in ensuring the security and integrity of our systems. - contribute to the overall success of the onboarding and delivery team by executing individual goals, plans, and initiatives in support of the team's business strategies and objectives. - ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures. key responsibilities: - champion a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. - work collaboratively within a team of security professionals and across the organization in matters of security, logging, and custody of security events and troubleshooting. - respond to incidents; resolve, triage, or escalate as appropriate to meet and exceed sla metrics. - support and maintain key production systems, ensuring 7/24 availability. - document and keep comprehensive records of log sources, configurations, analysis procedures, troubleshooting, and incident reports. - provide input to management reporting, including executive summaries, condition status reporting, statistics, and action item tracking. - knowledge of various operating systems such as linux, windows, aix, as400, and others. - familiarity with specific cloud platforms used by the organization, such as aws, azure, google cloud, and their logging and monitoring servic...
We are looking for a senior finance & operations analyst to join our team at slangapp in bogotá, colombia. in this role, you will support financial planning, control, and reporting processes — and be a key player in slang's path to profitability across latin america. job responsibilities: - build models, processes, and insights that help us understand our cost structure, forecast performance, and make strategic decisions with clarity. - track payments and invoices, support monthly close cycles, and build models that predict gross margin and service-level profitability. - ensure financial processes are running smoothly across all our key markets in latin america, mapping invoices correctly, collaborating with local accountants, and flagging any issues proactively. requirements: - a degree in finance, business, management, or industrial engineering. - at least 1.5 years of relevant experience in finance roles such as controlling, reporting, or financial planning. - advanced excel skills. - strong analytical skills and excellent attention to detail. - proven financial modeling experience....
We are looking for a seasoned full stack engineer to join our team in bogotá, colombia. this role will be responsible for creating applications and tools for internal and external clients at a health technology company focused on making prescribed medications more accessible. key responsibilities: - implement secure authentication and authorization features using iam platforms such as auth0, keycloak, okta, or azure ad. - integrate applications with oauth 2.0, openid connect, and other identity protocols to ensure seamless user access. - develop and maintain robust user management workflows, including registration, login, password reset, and multi-factor authentication (mfa). - collaborate with multidisciplinary teams to apply role-based access control (rbac) and implement granular permissions. - write clean and testable code, focusing on security, scalability, and iam best practices. requirements: - minimum 5 years of experience developing backend applications with .net / c# - proven experience implementing authentication and authorization solutions using iam (auth0, keycloak, okta, azure ad) - experience with oauth 2.0, openid connect, rbac, or similar technologies - strong experience in designing, developing, and integrating microservices-based architectures...
At buscojobs-colombia, we are revolutionizing global commerce with our ai-powered orchestration and payments platform. this innovative solution helps large enterprises boost approval rates, reduce costs, and unlock new revenue. we simplify global payments through a single integration and centralized reconciliation, making it easier for businesses to operate globally. our team is rapidly growing and expanding into the u.s. to meet the urgent needs of large retailers, marketplaces, airlines, and qsrs. we're seeking an experienced technical support manager to lead our technical support team. if you have a knack for leading teams, integrating tools, and creating efficient, scalable workflows, we'd love to hear from you. you'll drive continuous improvements, automation, and build strong relationships with clients and stakeholders. key responsibilities: - manage the configuration of tools such as jira and zendesk. - optimize and monitor workflows and integrations between various tools. - continuous improvement of the frontend for tickets. - develop and maintain escalation policies, shift rotation, and a sense of urgency for efficient incident management. - guide and train the support team, implementing methodologies for area management. - act as a point of contact between clients and internal teams, ensuring effective communication about incidents and improvements. - support tpm and csm teams: collaborate with teams to obtain tools that streamline event and activity reviews. - identify and automate processes to improve efficiency and reduce repetitive tasks, maintaining autom...
We are tech transformation specialists, uniting human expertise with ai to create scalable tech solutions. with over 7,400 ci&ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. artificial inte...
We are tech transformation specialists, uniting human expertise with ai to create scalable tech solutions. with over 7,400 ci&ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. artificial inte...
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