Team Lead Opportunity We are seeking a highly skilled Team Lead to lead our Client Service team in Colombia. This role is responsible for coordinating, training, and motivating a team of Client Service Account Managers (CSAMs) to deliver exceptional service to clients. The ideal candidate will have strong people, project, and risk management skills, with a passion for excellence. They will also have a comprehensive understanding of Wholesale Payments products, processes, and relevant market knowledge. This is an exciting opportunity to join our dynamic team and contribute to the success of our clients. Key Responsibilities - Conduct weekly staff meetings and regular check-ins with Payments partners. - Serve as a customer advocate and liaison to enhance service quality across product and operational areas. - Manage client relationships and internal service providers, resolve issues, direct production, and establish/monitor client SLAs. - Ensure 100% tracking of client requests in near real-time, improving case data quality to reduce transactional inquiries through proactive client engagement, digital adoption, and pain point reduction. - Drive exceptional client and team outcomes by identifying long-term solutions, analyzing client data, and developing strategies. - Perform quality controls and monitor KPIs. Required Skills and Qualifications - Minimum of 5 years of managerial/leadership experience. - Over 5 years in a Service or Client Relationship-focused environment. - Strong communication and problem-solving skills. - Ability to work effectively in a fast-paced environment. About Us We value diversity and inclusion in our workplace and strive to create a culture where everyone feels welcome and valued. We do not discriminate based on any protected attribute and make reasonable accommodations for applicants' and employees' needs. Seniority level - Mid-Senior level Employment type - Full-time Job function - Other