Job summary: the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center. **responsibilities**: - process and code invoices accurately and efficiently, ensuring adherence to company policies and procedures. - review and verify invoices for appropriate documentation and approvals. - communicate with vendors and suppliers to resolve any discrepancies or issues related to invoices or payments. - prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and timeliness. - reconcile vendor statements and resolve any outstanding balances or discrepancies. - maintain accurate and organized financial records, including invoices, payment documents, and related correspondence. - assist in month-end and year-end closing processes, including reconciling accounts payable transactions and preparing reports as needed. - collaborate with other departments, such as purchasing and receiving, to ensure proper documentation and approval for purchases. - respond to...
Job summary as a sr. accounts receivable clerk, youwill be responsible for the accurate and efficient processing ofclient invoices, tracking and managing outstanding receivables, andensuring timely collections. your role will play a critical part inmaintaining positive client relationships and optimizing cash flowfor our clients. this position requires strong ar expertise,attention to detail, excellent organizational skills, and theability to work collaboratively with internal and externalstakeholders. responsibilities 1. generate accurate and timelyclient invoices based on contract terms and billing schedules. 2.review and verify invoices for accuracy, completeness, andadherence to company policies. 3. coordinate with internal teams toobtain necessary information for invoicing. 4. address clientinquiries related to invoices promptly and professionally. 5.monitor and manage outstanding receivables for multiple clientaccounts. 6. ensure timely and accurate application of paymentsreceived. 7. investigate and resolve discrepancies or issuesrelated to payments and client accounts. 8. provide support andcoaching to junior ar clerks with inquiries related to the arprocess. 9. follow up with clients on overdue payments throughcalls, emails, or other communication channels. 10. maintainaccurate records of client payments, adjustments, and collectionactivities. 11. collaborate with clients to establish andcommunicate payment terms and schedules. 12. monitor and analyzecash flow trends and aging reports to identify potential collectionissues. 13. recommend and implement strategies to...
Buscamos auxiliar contable 1. tecnologo en contabilidad o estudiante de contaduria de sexto semestre en adelante. 2. experiência laboral certificada de 2 años. 3. experiência en liquidación de impuestos 4. experiência 5. funciones diarias: apoyo a la revisoria fiscal, realizar análisis y depuración de cuentas contables, atención de solicitudes de jefe inmediato y gerente, tener el control y realizar el debido seguimiento de los anticipos, apoyar la elaboración de medios magnéticos entre otros. ofrecemos: 1. salario 2024: $1.630.000 + aux de transporte $ 200.000 = $ 1.830.000 aumentos de la compañía se efectuan en marzo de 2025. 2. contrato laboral a termino indefinido. 3. jornada presencial 100% de lunes a viernes tipo de puesto: tiempo completo, indefinido...
Estamos buscando: asistente contable 1. tecnologo en contabilidad o estudiante de contaduria de octavo semestre en adelante. 2. experiência de 3 años en procesos contables, aspectos tributarios, tesorería, cuentas por pagar, manejo de retenciones e impuestos y conciliación de cuentas. 3. jornada presencial l-v 7:00 a 5:00 4. contrato a termino indefinido tipo de puesto: tiempo completo salario: $2.000.000 al mes...
**job information**: job family **csr** *** work arrangement **onsite** *** city **bogota** *** state/province **distrito capital de bogotá** *** country **colombia** *** our client, gatestone & co. established in 1926, have forged an exceptional legacy in the realm of contact center and bpo services. with a steadfast commitment to delivering customer care, technical support, tele sales, digital solutions, social media management, back office support, and receivable management, our client emerges as a paragon of excellence. their global footprint spans interactions with renowned fortune 500 companies, making an impact that reverberates across industries. they have meticulously woven a work environment that values expertise, nurtures growth, and rewards innovation. by fostering a culture of service excellence and forward thinking, our client empowers its employees to be drivers of change. with accolades like the jd power & associates award for customer service excellence, our client signifies a commitment to exceptional performance and global recognition. embark on this journey with them, where your aspirations find a thriving ecosystem to flourish. be part of our client’s team as a - **senior proposal writer**, where your expertise in transforming complex technical concepts into clear and engaging documentation will shape the future of technology. in this role, you'll have the opportunity to create and maintain a diverse range of technical documentation, including rfps, user guides, and installation manuals. your words will bridge the gap betw...
Vendedor (a) canal institucional multinacional del sector retail de marcas de belleza (perfumeria y cosmeticos) premium requiere vendedor (a) para el canal institucional con experiencia y contactos comprobados en empresas, cooperativas, fondos de empleados y gremios entre otros. la persona requiere carisma, relaciones publicas, contactos de alto nivel, bases de datos que asegure el cumplimiento del presupuesto mensual. en la entrevista se comprobara los contactos y empresas a los que tiene acceso para vender. experiencia en eventos, ferias, actividades que permitan la venta directa. contrato directo a termino indefinido. salario: $ 5.000.000 mensuales + 1% de comisiones (antes de iva). modalidad presencial horario de lunes a viernes de 8:00 am - 6:00 pm tipo de puesto: tiempo completo salario: $5.000.000 al mes...
Join our team in medellín as an executive assistant! are you an organized and proactive professional with exceptional communication skills? we’re looking for an executive assistant to work onsite, supporting our team with excellence and efficiency. if you meet the requirements, we’d love to hear from you! **requirements**: - advanced english level (c1). - 6+ months of experience in bpo or related fields. - strong knowledge of office software (e.g., ms office, google workspace). - outstanding organizational and time management skills. **what we offer**: - a dynamic and collaborative work environment. - opportunities for growth and professional development. - work with a talented team in a professional setting. tipo de puesto: tiempo completo pregunta(s) de postulación: - how many years of experience do you have as an executive assistant? idioma: - inglés fluidamente? (obligatorio) fecha de inicio prevista: 27/01/2025...
Importante outsourcing require para su unidad call center en bogota, agentes bilingues, ingles b2. venta de servicios hoteleros a nível internacional. se laboran 40 horas a la semana de lunes a domingo descansando 2 dias a la semana. enganche inmediato. tipo de puesto: tiempo completo salario: $2.300.000 - $3.000.000 al mes...
Compañía retail de perfumería y cosméticos con tiendas en centros comerciales busca supervisora de tiendas. **requisitos**: profesional en mercadeo, publicidad o afines 5 años de experiência **especÍfica** en el sector retail residir en bogotá, el cargo es presencial con sede en bogotá disponibilidad para viajar dentro del país constantemente liderazgo en lanzamiento de tiendas creación de estrategias y campañas de ventas eventos y merchandising **ofrecemos**: **contrato a termino indefinido** - salario fijo mensual $ 10.000.000 - jornada presencial lunes a viernes 7:00 am - 5:30 pm **si estas interesado y cumples con los requisitos**: **envíanos tu hv actualizada a**: tipo de puesto: tiempo completo salario: $10.000.000 al mes tipo de puesto: tiempo completo salario: $10.000.000 al mes...
Buscamos, **gerente general sector retail** **requisitos**: 5 años de experiência **especÍfica** en el sector retail 5 años de experiência **especÍfica** en el cargo **gerente general retail** profesional en mercadeo, publicidad o afines debe tener especialización o maestría residir en bogotá, el cargo es presencial con sede en bogotá disponibilidad para viajar dentro del país constantemente alta capacidad de negociación, comunicación y liderazgo experiência manejando equipos de alto rendimiento **ofrecemos**: **contrato a termino indefinido** - salario fijo mensual $ 21.000.000 + prestaciones de ley - bonificación anual promedio $ 30.000.000 - jornada presencial lunes a viernes 7:00 am - 5:30 pm **si estas interesado y cumples con los requisitos**: **envíanos tu hv actualizada a**: tipo de puesto: indefinido, tiempo completo salario: $21.000.000 al mes tipo de puesto: tiempo completo salario: $21.000.000 al mes...
Founded in 2017, reps & co. is a leader in the entertainment industry specializing in ticketing for live events. we provide tickets to many events and shows across the world including music, sports and theatrical performances. we pride ourselves in finding effective solutions in an ever changing landscape to support the interests of our internal and external clients. our focus on data and our core values are what allows us to scale and set ourselves apart from others. this position is a full time, remote, independent contractor senior management level position operating on us business hours. the support team manager is responsible for the support team functions, resources and performance. you will, through a continuous improvement mentality, identify and implement solutions that will maximize the output of the team. output defined by the highest profit generating tasks in support of the analyst team. this may be in the form of task alleviation from the analyst team, metric tracking to support the management of the analyst team or data collection and entry to create more potential purchasing decisions. you are responsible for suggesting, creating, and deploying improvements to the system. you must anticipate and plan for the growing needs of our analyst team while cost effectively building a right-sized, elite team and infrastructure that can function autonomously in your absence. - creating and managing a team dedicated to outstanding customer service - team has all tools necessary to perform their tasks - all processes are documented and understood by the process ...
Buscamos country manager retail 1. profesional en mercadeo, administración o afines. 2. maestria, especialización o su equivalente. 3. experiência en el sector retail 10 años. 4. experiência mínima en el cargo 5 años. 5. disponibilidad para viajar a las didiferntes ciudades donde se tiene tiendas. 6. excelente actitud y capacidad de negociación. 7. persona con espiritu competitivo en ambiente comercial y negociación. 8. persona con liderazgo, capacidad de comunicación y carisma. ofrecemos: 1. salario $ 22.000.000 2. bonificaciones extralegales al año: $ 36.000.000 3. contrato laboral a termino indefinido 4. jornada presencial 100% tipo de puesto: tiempo completo, indefinido...
About intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job are you looking for an exciting new challenge? intouchcx is looking for you! as one of the world’s leading outsourcing companies, intouchcx is seeking our next generation of leaders. by fostering a bold and competitive culture, we set the bar for excellence, both internally and within the bpo industry. we’re hiring a director of workforce management to manage all activities and resources related to our workforce department. this role will have the responsibility to ensure all team members are focused on the delivery of intouchcx’s financial goals and the operational expectations of our client-partners. as director of workforce management, you will - analyze metrics and staffing on a consistent basis to maximize and make recommendations for efficiency on a global level across multiple client programs - manage, support, motivate and retain an outstanding workforce management team - support sales team by participating in meeting requests - maintain awareness of emerging industry tools to ensure that intouchcx remains on the cutting edge of innovative solutions - perform periodic reviews of current company techn...
**exl (nasdaq**: exls) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. using our proprietary, award-winning business exlerator framework, which integrates analytics, automation, benchmarking, bpo, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. exl serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. headquartered in new york, new york, exl has more than 40,000 professionals in locations throughout the united states, europe, asia (primarily india and philippines), latin america (mexico city and bogota), australia and south africa. exl analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting-edge analytics techniques and a consultative approach. leveraging proprietary methodology and best-of-breed technology, exl analytics takes an industry-specific approach to transform our clients’ decision-making and embed analytics more deeply into their business processes. our global footprint of nearly 4,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and crm strategies, internal cost analysis, and cost and resource optimization within the organization. exl analytics serves the in...
1886439131 join our team as a bilingual tech support expert and enjoy all our benefits! we are thrilled to offer you the opportunity to join our dynamic team at teleperformance! we are looking for enthusiastic individuals with excellent communication skills to deliver outstanding service to our customers. position: tech support expert location: bogotá - connecta, ac. 26 #92-32 contract type: indefinite term responsibilities: provide exceptional tech support via phone. resolve customer inquiries and issues efficiently. maintain accurate records of customer interactions. uphold our company’s values and provide world-class service. requirements: language skills: english b2. professional degree or technologist (preferably in fields like technology, electronics or related). 1 year of work experience in mobile phone support (not necessarily in a bpo). high school graduation diploma or certificate (physical copy required). flexibility to adapt to our schedules. a positive attitude and passion for delivering outstanding customer service. schedule: training: monday to friday | 6:00 am - 3:00 pm operations - flexible operational hours: work shifts between 7:30 am – 16:30 pm or 10:00 am – 7:00pm | weekends off | 42 hours per week benefits: base salary (training & operations): $2,332,000 cop/month. up to 25% performance-based bonus for meeting metrics. growth opportunities within a leading multinational company. access to ongoing training and professional development programs. terms and conditions apply....
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners from 40+ nationalities across 3 continents. we are an equal opportunity employer committed to fostering a diverse and inclusive workplace. we welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let's start with the role as a bpo operations specialist, you'll be pivotal in supporting back-office functions to ensure an exceptional customer experience. your duties encompass vital tasks crucial for the seamless operation of the business. this includes offering internal support, identifying and resolving issues in specific areas, and conducting thorough analysis to enhance processes. as a bpo operations specialist you will: contribute to the optimization of back-office functions to ensure outstanding customer experiences. manage critical tasks essential for seamless business operations, including providing internal support and addressing current issues within specific areas. engage in proactive problem-solving efforts and conduct thorough analysis to identify improvement opportunities i...
Company description location: bogiotá, colombia modality: hybrid r25_0007276 about the job the collection associate is responsible for the cash collection of debt due to niq from third parties. this is to be achieved through working in collaboration with the order to cash team and operational teams across the niq group, minimizing overdue debt, dso and maximizing cash flow. to provide a proactive, responsive, and quality driven credit control service in line with predetermined slas and kpi’s for all niq entities. responsibilities: control and reduce third party debt, through proactive management of the assigned trade debtors ledger, to set targets on a monthly basis (dso, receivable overdue, collection ratio, dispute tat) define in conjunction with i2c manager and revenue controller collection target according to the process process and distribution of various reports as trade debtors outstanding balance, cash flow forecast, dispute report, bad debt provision and others monitor and record customer account details for non-payments, delayed payments, and other irregularities (disputes) identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in niq escalate with revenue controller and cs to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal niq process request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification providing customer service regarding collection iss...
We are looking for an operations supervisor to join our team at a global service company! at our company, we believe leadership goes beyond managing teams—it’s about inspiring, challenging, and helping people grow. that’s why we’re seeking an operations supervisor with energy, a passion for customer service, and a drive for continuous improvement. if you thrive on challenges, love motivating others, and want to make an impact in a dynamic environment, this opportunity is for you. additionally, take advantage of the wide range of benefits we offer, including: free english and excel courses for you and a family member access to a compensation fund exclusive discounts, and much more! schedule: monday to friday – full availability note: candidates residing in other cities in colombia who are open to relocating to medellín will receive financial support for accommodation during their first month of stay. what we’re looking for: a passion for problem-solving and developing innovative solutions. a self-starter who strives for excellence in everything they do. motivation to challenge yourself and those around you. a strong sense of responsibility and integrity. a positive attitude and enthusiasm for your work. a commitment to continuous learning and personal growth. a dedication to delivering outstanding customer service and memorable experiences. the ability to work with diverse individuals and foster teamwork. an appreciation for celebrating small achievements along the way. your responsibilities: lead a team of 12 to 18 people, motivating and developing them to reach their full ...
Solo candidatos bilingÜes fluidos en el idioma inglÉs serÁn considerados para esta posiciÓn · english fluency (b2 - c1) location: cartagena (onsite) role description: provide support in the development of the different operational activities in the accounts/companies of the organization's clients regarding any process in its logistics chain. this support could be through back-office activities and logistics-related calls to monitor the status of the logistics process. your responsibilities will include handling order shipments, from documentation preparation to ensuring accurate processing. this is an excellent opportunity to contribute to a fast-growing company and advance your career in a collaborative and innovative environment. responsibilities: responsible for executing the tasks assigned by the team lead develop an understanding of customer’s needs and take action to ensure their needs are met ensuring timely pick-up & delivery of shipments monitor the entire shipment process, including pick-up, transit, delivery, and container return interpret and resolve load problems for partner carriers and customers concerning customs, shipper/receiver scheduling, and paperwork assist team lead in obtaining proof of delivery & carrier bill from partner carriers review booking information verifying accurate pick-up/delivery information outstanding organizational & time management skills meet customer requirements at every stage of a transaction (dispatching, tracking & tracing, updating tms, etc.) requirements: english fluency (b2 - c1) 6+ months in a call center/bpo environment. ...
Job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities include working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, and technology deployment to support these operations. responsibilities review, process, and code invoices accurately and efficiently, ensuring compliance with company policies and procedures. verify invoices for appropriate documentation, approvals, and accurate general ledger coding. resolve complex issues and discrepancies related to invoices, payments, and vendor accounts. coordinate with vendors and suppliers to address inquiries, resolve disputes, and ensure timely and accurate payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and adherence to payment terms. reconcile vendor statements and proactively follow up on outstanding balances or discrepancies. analyze accounts payable data and provide reports and insights to management regarding vendor performance, payment trends, and cost-saving opp...
We’re seeking an enthusiastic senior business development representative looking for an opportunity to be rewarded for outstanding sales results. this opportunity requires a leader level with progressive, on-the-spot, critical thinking ability; who will apply his/her experience and education in a highly self-directed and fast-paced environment. the position is an inside sales position that balances between handling inbound lead inquiries as well as digital outbound prospecting focused on identifying and qualifying business opportunities. share the outplex 20+ year success story and get paid! essential duties & responsibilities: prospecting, sales administration and lead generation contacting business executives. identify prospect's needs and suggest appropriate products/services. follow-up on leads via different channels and sources. set up follow-up meetings with outplex sales executive. achieve weekly/monthly sales meeting appointment targets. collaborate with sales leadership targeting new business. ability to perform research within linkedin and other public sources to find the proper contacts and tailoring messaging to those prospects. contacting potential clients via linkedin, email or phone to establish opportunities. creating new email templates, call scripts, and messaging sequences. testing different messaging approaches to inspire and engage prospects. skills and requirements: 2+ years in a business-business sales environment. preferred experience in bpo sales, software or related services. documented track record of success in prospecting. excellent communicatio...
Customer relations manager: supervise daily operations and staff to achieve maximum efficiency of the intake department during new client onboarding. ensure that all steps in the new client onboarding process are completed in a timely manner. ensure compliance is maintained during new client onboarding according to industry guidelines. an excellent customer relations manager must be an organized, reliable, and results-driven professional. they must have a practical mind to solve problems on the spot, partnered with an ability to see the “big picture” and make improvements. as a customer relations manager, you must also have excellent customer service and communication skills. essential duties and responsibilities develop objectives for the day-to-day activities during client onboarding. supervise and ensure optimal performance of the intake department. conduct effective resource planning to maximize the productivity of resources (people, technology, etc.). collect and analyze operational statistics. hire, coach, and provide training to personnel to maintain high operational standards. evaluate performance with key metrics using kpi systems. prepare reports for different departments or upper management. requirements and qualifications proven experience as a bpo, call center, operations, or customer success manager. experience in customer service is required. experience supporting/handling usa clients is required. experience in the healthcare industry preferred. knowledge of performance evaluation and kpi systems. solid understanding of reporting procedures. proficient in ms ...
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