Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2,700 Kaizeners from 40+ nationalities across 3 continents. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential? Let's Start with the Role As a BPO Operations Specialist, you'll be pivotal in supporting back-office functions to ensure an exceptional customer experience. Your duties encompass vital tasks crucial for the seamless operation of the business. This includes offering internal support, identifying and resolving issues in specific areas, and conducting thorough analysis to enhance processes. As a BPO Operations Specialist you will: Contribute to the optimization of back-office functions to ensure outstanding customer experiences. Manage critical tasks essential for seamless business operations, including providing internal support and addressing current issues within specific areas. Engage in proactive problem-solving efforts and conduct thorough analysis to identify improvement opportunities in operations. Monitor internal processes to optimize efficiency and effectiveness in delivering support services to both internal teams and customers. Utilize meticulous analysis and proactive problem-solving skills to enhance overall customer satisfaction and contribute to business success. What you'll bring: Minimum of 1 year of experience in a related customer service role. Enthusiastic about delivering exceptional customer service, with a focus on data-driven solutions and adaptability to thrive in a dynamic setting. Strong organizational, communication, and interpersonal abilities. Self-driven, capable of making autonomous decisions, reacting promptly to unexpected incidents, and demonstrating efficiency and flexibility. Location Hybrid way of working Benefits Private health insurance for you & your family Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here. #J-18808-Ljbffr