In the world of pharmaceuticals, timing and precision are everything. like a well-calibrated machine, your expertise ensures that life-changing products reach those who need them most. step into a global opportunity where your sharp insights and data...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from braveus bpo risk advisory | assurance | right-shore restructuring | braveus bpo, bogota, d. c. capital district, colombia (on-site) job overview: we are...
Job title: sr. specialist, payroll job description the sr. specialist, payroll is responsible for overseeing day-to-day execution of payroll processes. this position is responsible for ensuring payroll is successfully processed with speed, accuracy, and in compliance with service and performance objectives. monitors and executes payroll processes to ensure consistent and accurate payroll in compliance with local payroll practices, authoritative controls, government regulations, statutory regulations, internal procedures and controls. acts as point of contact for team members and provides resolution on escalated operational or policy issues; identifies complex problem resolution that needs to be escalated to payroll manager. contributes information to strategic plans and reviews; implements production, productivity, quality, and customer-service standards; resolves problems; identifies system improvements. prepares pay by verifying time records; calculating and producing checks or electronic transfers; calculating and producing quarterly incentive bonuses. provides guidance to and shares knowledge with colleagues/team members relating to own specialization. identifies process improvement initiatives and defines standards for new processes. assists in global work and initiatives as needed. location: col work-at-home language requirements: time type: full time if you are a california resident, by submitting your information, you acknowledge that you have read and have access to the job applicant privacy notice for california residents . #j-18808-ljbffr...
Company overview: lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. we are seeking a dedicated junior to junior+ service desk analyst to join our team and provide support and troubleshooting for our drivers. position title: junior to junior+ service desk analyst location: remote - colombia what you will be doing: the service desk analyst provides support for basic incident resolution and requests reported to the division service desk. as the single point of contact between the service provider and the users, they are responsible for collecting information through a customer conversation, accessing support tools, and engaging additional support staff if needed. problems beyond the scope of their ability are resolved by escalating problems promptly to level two support, or service desk management. your responsibilities will include: provide tier 1 technical phone support for our professional drivers. troubleshoot and solve issues related to the edge connect tablets, cvds, drive werner pro, workflows/jobs, login issues, password resets, and additional driver-related tasks. perform pa...
Teleperformance is looking for a reporting analyst. the ideal candidate will be able to quickly configure data in reporting and analytics solutions. required skills include meeting deadlines in a fast-paced environment and analyzing data to provide insights and recommendations on trends, quartiles, and other data sets. functions: follow-up, control, and improvement of quality, productivity, and first contact resolution indicators. send results reports to the account executive, director of operations, and client. analyze databases extracted from the client's application and, based on previous results, design strategies to generate value at the lowest possible cost for achieving program objectives. analyze the evolution of productivity indicators for each program together with the specific campaign coordinator on a daily basis through periodic cuts and in real-time, generating respective alarms that enable operational decision-making. report to the regional and operations departments, as required. ensure quality and timeliness of information presented in various reports. analyze and alert on various factors that impact the achievement of communication and effectiveness goals set by the client. report incidents to the it department for operational faults or outages. requirements: english level b2. living in bogotá d.c or medellín. desirable 6 months of experience in the call center environment: experience in information analysis, trend analysis development, and comparison reports. experience in the use of large datasets within relational databases. advanced excel level. pr...
Sr. customer contact management analyst brasil sr. customer contact management analyst brasil apply locations bogota time type full time posted on posted 3 days ago time left to apply end date: may 15, 2025 (30+ days left to apply) job requisition id r2796711 sr. customer contact management analyst brasil (portuguese speakers) location: bogotá about the job our hubs are a crucial part of how we innovate, improving performance across every sanofi department and providing a springboard for the amazing work we do. build a career and you can be part of transforming our business while helping to change millions of lives. job purpose responsible for managing requests and disputes from customers. registers the cases in systems and classifies them according to the classification matrix. performs a first analysis to analyze and resolve within fixed service level target time. coordinates with other neighboring functions (e.g supply chain, commercial, quality) to close the case by gathering information and investigating. the objective is to reach the highest first call resolution rate and provide a positive customer experience framed by a target lead time determined by priorities. this role requires a detailed understanding of order to cash activities passionate about customer satisfaction and problem resolution. organizational context: sbs o2c key accountabilities: registering activities: collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities. this activity is driven by “first call resolution” ...
Social network you want to login/join with: senior manager group accounting, berlin area or saxony location: berlin area or saxony, germany job category: information technology eu work permit required: yes job reference: aaj19866aa_1744305368 job views: 5 posted: 10.04.2025 expiry date: 25.05.2025 job description: senior manager group accounting - hgb & ifrs a dynamic international company is seeking a senior finance manager to lead and manage the accounting, group accounting and consolidation functions. sitting as part of the finance department and managing the accounting team, the senior manager accounting will lead and own core record-to-report (r2r) processes and will be responsible for managing daily, monthly, and annual accounting and consolidation routines, as well as working on a range of finance transformation and improvement initiatives. this is a great opportunity for an experienced chief accountant or group accounting manager with strong ifrs and german gaap knowledge to take on the next exciting leadership position! your role: lead the company accounting according to hgb / german gaap and group accounting according to ifrs team management for the accounting team general ledger accounting, record-to-report working closely with other finance operations areas e.g. treasury, controlling, ap, ar areas managing daily accounting as well as month-end / year-end close activities leading financial audit and working with external auditors in german liaising with german steuerberater (tax accountants) and audit teams in local language identify and manage a roadmap of proje...
Please note that we will never request payment or bank account information at any stage of the recruitment process. as we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. please protect your personal information during any recruitment process. while monks may contact potential candidates via linkedin, all applications must be submitted through our official website (monks.com/careers). as a mid accountant, you’ll play a vital role in supporting our financial operations, ensuring accurate reporting, and maintaining the integrity of our accounting processes. you will collaborate closely with the accounting team to manage daily tasks in a hybrid work setup, providing essential support to an increasingly dynamic department. responsibilities support daily accounting operations prepare financial statements assist with monthly close processes maintain and reconcile ledger accounts other duties as assigned about you qualifications & skills minimum 2 years of relevant work experience university degree in accounting knowledge of accounting software (netsuite preferred) familiarity with compliance procedures is a plus good teamwork and communication skills proficiency in english is beneficial but not mandatory monks technology services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of emp...
¿quieres liderar con propósito y formar parte del mejor talento global? ¡esta es tu oportunidad! en [bpo global services], somos una comunidad inclusiva y diversa de talentos globales que construimos lazos auténticos en cada interacción. actualmente estamos buscando un/a team leader bilingüe con pasión por el liderazgo y la excelencia operativa, para unirse a nuestro equipo y llevar nuestros resultados al siguiente nivel. ¿qué harás en este rol? serás responsable de planear, organizar y dirigir las campañas asignadas, asegurando el cumplimiento de los objetivos operativos, de calidad y satisfacción del cliente. entre tus funciones estarán: liderar equipos de asesores, guiándolos al cumplimiento de indicadores clave (kpis) de desempeño, calidad y servicio. garantizar el correcto rendimiento de los agentes, alineado con los niveles de servicio acordados con el cliente. diseñar estrategias que optimicen la productividad del equipo y el margen operativo. elaborar informes de gestión y resultados periódicos para clientes internos y externos. brindar retroalimentación efectiva sobre procesos y oportunidades de mejora. organizar la malla de turnos del equipo de agentes. apoyar la operación durante contingencias y resolver incidencias. asumir otras responsabilidades propias del rol asignadas por la jefatura directa. ¿qué ofrecemos? salario básico de $3.500.000 + comisiones día libre por tu cumpleaños acceso a vacaciones desde tu contratación contrato a término indefinido excelente ambiente laboral y cultura de apoyo requisitos para aplicar: formación como tecnólogo/a en administrac...
Description kenvue, part of the johnson & johnson family of companies (kenvue), is currently recruiting for: r2p market analyst latam (bpo management) this role will be part of the enterprise business solutions (ebs) in the procurement pillar. the ebs organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our operating companies around the world. this position reports into r2p manager - latam and is based in bogota, colombia. who we are at kenvue, part of the johnson & johnson family of companies, we believe there is extraordinary power in everyday care. built on over a century of heritage and propelled forward by science, our iconic brands—including neutrogena, aveeno, tylenol, listerine, johnson’s and band-aid —are category leaders trusted by millions of consumers who use our products to improve their daily lives. what will you do the r2p market analysts are the country’s main point of contact for end to end accounts payable process in all latam companies. they are the face of gs procurement – accounts payable per each of the country, managing complex cases and operational issues not limited to accounts payable, partners with bpo partners, invoice reporting, audit and payments to drive daily operations – volumes and quality, and accountable for smooth month end close. mas also lead governance discussions with the finance directors and collaborate closely with buf and gs finance. key responsibilities operational management analyze, audit, and monitor the services provided by bpo about the posting process operatio...
The risk hub analyst is a developing professional role. applies analytical thinking and knowledge of data analysis tools and methodologies. requires attention to detail when making judgments and recommendations based on the analysis of factual information. typically deals with variable issues with potentially broader business impact. applies professional judgment when interpreting data and results. breaks down information in a systematic and communicable manner. developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. moderate but direct impact through close contact with the businesses' core activities. quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. about the team this is an exciting opportunity to be part of a growing team in citi’s services business. the team supports services mca across multiple assessment units/global assessment units. among other services, the team reporting to this role delivers centralized monitoring/testing of controls’ performance as well as guidance, reporting, and enhancement of controls design, operational effectiveness monitoring and testing design, and related activities to business partners. the role reports to the risk hub lead based in bogota. this position will be at the analyst (c11) level. there is a lot of interest and buy-in to the success of this team across services, so the potential for growth in this team and the subsequent opportunities for career development are excellent. about the role the risk...
Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation. job description - r2p accounts payable analyst latam (2507033342w) description kenvue, part of the johnson & johnson family of companies (kenvue), is currently recruiting for: r2p market analyst latam (bpo management) this role will be part of the enterprise business solutions (ebs) in the procurement pillar. the ebs organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our operating companies around the world. this position reports into r2p manager - latam and is based in bogota, colombia. who we are at kenvue, part of the johnson & johnson family of companies, we believe there is extraordinary power in everyday care. built on over a century of heritage and propelled forward by science, our iconic brands—including neutrogena, aveeno, tylenol, listerine, johnson’s and band-aid —are category leaders trusted by millions of consumers who use our products to improve their daily lives. what will you do the r2p market analysts are the country’s main point of contact for end to end accounts payable process in all latam companies. they are the face of gs procurement – accounts payable per each of the country, managing complex cases and operational issues not limited to accounts payable, partners with bpo partners, invoice reporting, audit and payments to drive daily operations – volumes and quality, and accountable for smooth month end close. mas also lead governance discussions with the finance dire...
Description purpose: this position is responsible for the promotion and sales of ready-mix concrete products through the execution of company sales strategy, building and cultivating relationships with existing and potential customers, and identifying needs and selling appropriate products to meet those needs, while representing and promoting the values and mission of the organization. essential functions: perform all job duties in accordance with company safety and environmental policies and procedures without exception. adhere to all company policies and procedures while promoting and adhering to company values. prepare customer quotes providing information on pricing in accordance with the established pricing matrix, quality of products, and services. place orders with the appropriate department and monitor production and delivery of orders. develop and maintain relationships with key and target accounts to ensure total customer satisfaction, business partnerships and growing levels of commercial, residential and/or utility activity. consult with corporate management to plan business objectives, coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives. develop and execute a plan to maintain contact with customers within assigned territories to ensure customer satisfaction and build strong personal relationships with company owners and other key personnel with products and services and to develop additional needs. troubleshoot customer complaints/problems regarding billing, quality, quantity, and se...
Únete a nuestro equipo de trabajo! estamos en búsqueda de nuestros agentes gestores de matriculas, quienes tendrán como misión asesorar, orientar y divulgar a través de contact center los programas del portafolio de la universidad a los aspirantes, brindándoles información técnica y especializada, de acuerdo con las normas y procedimientos definidos por la dirección comercial, con el fin de lograr la vinculación de aspirantes y el cumplimiento de las metas previstas para cada periodo. requisitos: debe ser bachiller, preferiblemente técnico o estudiante universitario. debe contar con mínimo uno (1) año de experiencia en funciones comerciales, manejo de llamadas inbound y outbound, venta en frío de intangibles, deseable gestión de leads, preferiblemente en el sector educativo. condiciones laborales: contrato inicial a término fijo. salario de $1.435.762 + auxilio legal de transporte + comisión mensual + comisión trimestral y todas las prestaciones. turnos rotativos desde las 8 am a 7 pm (rotativo) - lunes a viernes y sábado de 08 am a 1pm. #j-18808-ljbffr...
We help the world run better at sap, we enable you to bring out your best. our company culture is focused on collaboration and a shared passion to help the world run better. how? we focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. we offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. services sr. account executive the services sr. account executive is accountable for new client business development and relationship management, growing existing accounts by originating, managing, and closing up-sell/cross-sell opportunities, and orchestrating outcome-based delivery execution. this role has significant influence on the development and growth of strategic new services business and develops and maintains effective strategic relationships in assigned account(s). they are also accountable for ensuring business growth through business development activities delivered in accordance with the organizational strategy. this role is accountable for the sales and delivery activities for the assigned client(s) and represents the services organization from a sales and business development perspective, being a key contributor to the overall success of customer and partner relationships. core tasks may include: builds a foundation within assigned account(s) on which to harvest future services busines...
Oneims group is seeking a talented and customer-focused hubspot implementation and onboarding account manager to join our team. in this role, you will be responsible for managing client accounts, guiding them through the hubspot onboarding process, and ensuring successful implementation of hubspot tools. responsibilities serve as the main point of contact for clients during the onboarding process. understand clients' business goals and requirements to customize the hubspot implementation accordingly. lead the configuration of hubspot crm, marketing, sales, and service hubs based on clients' needs. provide training sessions and ongoing support to clients to optimize their use of hubspot tools. collaborate with internal teams to ensure smooth implementation and client satisfaction. monitor and track client progress, address any issues, and drive successful outcomes. document onboarding processes and best practices for knowledge sharing and future reference. requirements 3+ years of experience in account management, client services, or customer success roles. proven experience with hubspot implementation and onboarding for clients. strong understanding of hubspot crm, marketing, sales, and service hubs. excellent communication, presentation, and interpersonal skills. ability to build and maintain strong client relationships. detail-oriented with strong organizational and project management skills. hubspot certifications in implementation, onboarding, or related areas. benefits competitive salary based on experience. fully remote position with flexible working hours. opportunit...
Analista backoffice experiencia en contact center ¡Únete a domina como backoffice! en domina entrega total s.a.s , una empresa colombiana con más de 35 años de experiencia , ofrecemos servicios de logística, bpo y soluciones digitales para compañías grandes y medianas (b2b). contamos con cobertura nacional en 26 departamentos y seguimos en crecimiento. ¡queremos que hagas parte de nuestro equipo! ¿cuáles serán tus responsabilidades? realizar la actualización y entrega de informes de seguimiento diario , incluyendo todo lo relacionado con las ventas del servicio, asegurando precisión y oportunidad en la información reportada. identificar tendencias en las incidencias para proponer mejoras, detectando problemas, fallos o inconvenientes reportados, errores recurrentes y quejas de clientes, con el fin de optimizar procesos y garantizar una mejor experiencia en el servicio. llevar a cabo el seguimiento a la calidad de las ventas registradas, asegurando que correspondan a los servicios ofrecidos, garantizando la satisfacción del cliente. efectuar la confirmación de ventas y gestionar el seguimiento de las entregas, asegurando el cumplimiento de las fechas de entrega acordadas con los clientes. asegurar la correcta ejecución de procesos internos , de acuerdo con las políticas establecidas. gestionar la legalización de ventas realizadas , asegurando el cumplimiento de acuerdos y lineamientos. validar y procesar documentación clave , incluyendo contratos, devoluciones y otros documentos relacionados con los clientes. conocimientos : manejo de microsoft office (excel, word, powerpoin...
Description hyperguest is a dynamic start-up company that develops groundbreaking, game-changing technology for the international travel industry. we are growing and hiring an account manager to continue our global expansion. the account manager plays a key role in the organization. you will be the main point of contact for your designated customers and liaise with different departments within hyperguest to make sure all operations run smoothly. responsibilities cover all necessary actions and measures to guarantee the best relations and performance of our customers. continuous sales performance monitoring and optimization based on volume, revenues, and contract values. constant communication with accounts to optimize connection and identify sales opportunities. bring contracts between travel partners and hotels. resolution of escalated customer service requests. requirements 2 years experience, preferably in the travel or travel-tech industry, hotel online distribution or revenue management. 2+ years experience within hotel online distribution or revenue management. experience with sales support and marketing concepts. highly proactive, creative and analytical orientation. high organizational skills. strong willingness to deliver and exceed on targets. knowledge and experience with the use of google suite (gmail, google drive, google docs, slides and slack). knowledge of ms excel and other office applications. excellent english language skills; other major languages will be an advantage. analytical thinking. excellent communication skills. strong team worker. self-starter ...
Accounts receivable senior analyst page is loaded accounts receivable senior analyst apply locations bogota time type full time posted on posted 3 days ago time left to apply end date: april 27, 2025 (15 days left to apply) job requisition id r27002 job title accounts receivable senior analyst are you the next accounts receivable sr analyst we are looking for? key responsibilities: manage a portfolio of north american customer accounts and provide customer service related to invoices and payments. respond to customer requests and provide requested data to clients and internal departments, such as summaries of accounts, copy invoices, and other documentation. research payments and unallocated cash for the americas territories. contact clients to follow up on payments. business to business collections: responding to inbound requests and calls from clients primarily in the north america (u.s.) hospitality/hotel industry. respond to inbound emails (request/cases) received from north america clients. answer inbound calls from north america clients. provide statements and invoice copies. assist in reconciling clients’ accounts. research payments and credits ensuring proper application. make outbound calls and emails for past due accounts, following up on payment, and initiating service suspension on non-responsive accounts. update contact information, confirm email delivery for invoices and statements. initiate refunds. backup collections team territories. work environment: the position is based in our office in bogota, colombia as a hybrid work model. qualifications: 2-5 years o...
We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. if you are approached for payment, this is likely to be fraudulent. please check to see whether the role you are interested in is posted here, on our website. about tmf group tmf group is a leading provider of administrative services, helping clients invest and operate safely around the world. as we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at tmf group, whatever their background, and offer job opportunities to the broadest spectrum of people. once on board we nurture and promote talented individuals, making sure that senior positions are open to all. discover the role tmf is looking for a bilingual accounting analyst with a minimum of 4 years of experience, ideally in auditing and proficient in journal entry postings within erp systems, to contribute to a dynamic team and its growth! key responsibilities lead and oversee timely and accurate management of general accounting and reporting processes, including but not limited to processing journal entries, calculating accruals, and managing allocations. take ownership of ensuring proper reconciliation of reports and accounts, implementing advanced techniques to identify and rectify discrepancies. take charge of monthly closing activities and lead the reconciliation of balance sheets, ensuring adherence to deadlines and accuracy standards. ensure strict compliance with local...
We are committed to investing in our employees and helping you continue your career at scotiagbs. purpose the payroll analyst is responsible for supporting the canadian payroll operations team with daily payroll functions including assisting the team with the bi-weekly payroll process, management of employee inquiries, preparation of roes, tax forms, and various projects. in addition, provide support with an eagerness to learn and be challenged. accountabilities champions a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. support the day-to-day payroll activities within the payroll operations team including preparation and processing of the biweekly payroll, the preparation of roes and tax forms using the sap payroll system. assist with payroll-related investigations escalated through the hr service – case management system. assists with year-end payroll activities (t4’s, rl1’s, reconciliations, and filings) – on an as-needed basis. lead the active claims process through execution of reports, audits, and employee email communication. assists with year-end activities and processes such as auditing tax slips and working with hr partners to ensure a successful year-end closing. ensures the processing and completion of all payroll data are in compliance with the bank’s policies and procedures, and regulatory requirements. understands how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. leads by example by being a champion in pega case management, deliver...
Customer contact management analyst latam customer contact management analyst latam location: bogotá about the job: our hubs are a crucial part of how we innovate, improving performance across every sanofi department and providing a springboard for the amazing work we do. build a career and you can be part of transforming our business while helping to change millions of lives. job purpose: responsible for managing requests and disputes from customers. registers the cases in systems and classifies them according to the classification matrix. performs a first analysis to analyze and resolve within fixed service level target time. coordinates with other neighboring functions (e.g. supply chain, commercial, quality) to close the case by gathering information and investigating. the objective is to reach the highest first call resolution rate and provide a positive customer experience framed by a target lead time determined by priorities. this role requires a detailed understanding of order to cash activities, passion for customer satisfaction, and problem resolution. organizational context: sbs o2c key accountabilities: • registering activities: collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities. this activity is driven by “first call resolution” practice especially for requests. • as case owner you are responsible to initiate and track until: perform a claims/returns policy check, and escalate non-compliant cases to the accountable business contact for decision. coordinate with intern...
On behalf of tipalti , sd solutions is looking for a talented revenue operations analyst to step onto a fintech unicorn rocketship! sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. in this essential role, you will be instrumental in refining our revenue processes, ensuring the integrity of our data, and providing valuable insights that support strategic decision-making. this will contribute significantly to our company's growth and success. your role will encompass a variety of essential tasks, including month-end close responsibilities, revenue recognition compliance, process improvement and automation, cross-functional collaboration, and conducting ad hoc analyses. responsibilities: month-end close: conduct monthly general ledger (gl) accounting close procedures, which include, but are not limited to, preparing journal entries and performing reconciliations. revenue recognition compliance: ensure revenue is recognized precisely and in accordance with accounting standards. tasks include but are not limited to, reviewing and analyzing customer contracts, monitoring and analyzing revenue trends, and preparing revenue reports for monthly fluctuation meetings with executive management. process improvement & automation: we value innovation! you will identify opportunities to enhance our revenue and billing operations, improve system efficiency, and automate repetitive tasks, making our processes smoother and more effective. cross-functional collaboration: teamwork is at our core, and as a revenue operations analy...
Please note that we will never request payment or bank account information at any stage of the recruitment process. as we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. please protect your personal information during any recruitment process. while monks may contact potential candidates via linkedin, all applications must be submitted through our official website (monks.com/careers). about the role as a compensation analyst , you’ll play a pivotal role in shaping monks technology services’s global compensation strategies. you will be responsible for analyzing, mapping, and creating competitive compensation packages that span approximately 40 countries. from staying current on trends in rewards and incentives to navigating multicultural environments and currencies, you’ll ensure we remain competitive across the rewards spectrum, including merit, bonus, equity, and promotions. responsibilities partner with managers and hr to review and establish clear job responsibilities across different levels of the organization. write and maintain comprehensive job descriptions. continuously analyze and evaluate compensation packages to stay competitive across all markets. monitor market trends and currency variations to ensure accurate benchmarking of pay structures. efficiently manage daily tasks such as reviewing emails and addressing feedback, maintaining organization and productivity. other duties as assigned. about you qualifications & skills over 5 years of experience in the co...
Analista backoffice experiencia en contact center ¡Únete a domina como backoffice! en domina entrega total s.a.s , una empresa colombiana con más de 35 años de experiencia , ofrecemos servicios de logística, bpo y soluciones digitales para compañías grandes y medianas (b2b). contamos con cobertura nacional en 26 departamentos y seguimos en crecimiento. ¡queremos que hagas parte de nuestro equipo! ¿cuáles serán tus responsabilidades? realizar la actualización y entrega de informes de seguimiento diario, incluyendo todo lo relacionado con las ventas del servicio, asegurando precisión y oportunidad en la información reportada. identificar tendencias en las incidencias para proponer mejoras, detectando problemas, fallos o inconvenientes reportados, errores recurrentes y quejas de clientes, con el fin de optimizar procesos y garantizar una mejor experiencia en el servicio. llevar a cabo el seguimiento a la calidad de las ventas registradas, asegurando que correspondan a los servicios ofrecidos, garantizando la satisfacción del cliente. efectuar la confirmación de ventas y gestionar el seguimiento de las entregas, asegurando el cumplimiento de las fechas de entrega acordadas con los clientes. asegurar la correcta ejecución de procesos internos, de acuerdo con las políticas establecidas. gestionar la legalización de ventas realizadas, asegurando el cumplimiento de acuerdos y lineamientos. validar y procesar documentación clave, incluyendo contratos, devoluciones y otros documentos relacionados con los clientes. ¿qué necesitas para aplicar? estudios : técnico o tecnólogo en...
Job duties & responsibilities: utilizes appropriate audit concepts and proprietary tools/reports to conduct audit by examining a client’s accounts payable financial data. identifies variances and/or errors in the procurement and payment processes to recover revenue. understands, manipulates and analyzes client’s electronic data (primarily in excel or access). review contracts, agreements, paperwork and electronic documents looking for possible missed opportunities in vendor funding. inspects and evaluates client financial information including (but not limited to) buyers’ files, client standards, manifests, purchase orders, invoices, statements, dsd purchases and freight invoices in order to audit and analyze the client’s business operations. finds, supports, and documents audit and claims operations. produces claims using appropriate audit concepts for writing claims, updating claims management system, and billing claims to client. provides vendors with claim back-up information. may contact vendors for pre-approvals. packages claims for vendor and/or client. conducts buyer, contract and document pulls as required. understands and follows overall audit compliance by adhering to specific audit guidelines and meeting audit deadlines. provides insight and recommendations for audit process improvements; may work with it to implement and test system enhancements. provides support for audit team. contributes to the success of the organization by helping others accomplish job results; learning new skills needed by the team; finding new ways to help the team. work experience and e...
¿quieres liderar con propósito y formar parte del mejor talento global? ¡esta es tu oportunidad! en [bpo global services], somos una comunidad inclusiva y diversa de talentos globales que construimos lazos auténticos en cada interacción. actualmente estamos buscando un/a team leader bilingüe con pasión por el liderazgo y la excelencia operativa, para unirse a nuestro equipo y llevar nuestros resultados al siguiente nivel. 📌 ¿qué harás en este rol? serás responsable de planear, organizar y dirigir las campañas asignadas, asegurando el cumplimiento de los objetivos operativos, de calidad y satisfacción del cliente. entre tus funciones estarán: liderar equipos de asesores, guiándolos al cumplimiento de indicadores clave (kpi's) de desempeño, calidad y servicio. garantizar el correcto rendimiento de los agentes, alineado con los niveles de servicio acordados con el cliente. diseñar estrategias que optimicen la productividad del equipo y el margen operativo. elaborar informes de gestión y resultados periódicos para clientes internos y externos. brindar retroalimentación efectiva sobre procesos y oportunidades de mejora. organizar la malla de turnos del equipo de agentes. apoyar la operación durante contingencias y resolver incidencias. asumir otras responsabilidades propias del rol asignadas por la jefatura directa. 🌟 ¿qué ofrecemos? 💰 salario básico de $3.500.000 + comisiones 🎉 día libre por tu cumpleaños 🌴 acceso a vacaciones desde tu contratación 📄 contrato a término indefinido 🤝 excelente ambiente laboral y cultura de apoyo ✅ requisitos para aplicar: formación como tecnólog...
Geodis, a global leader in logistics, is seeking an experienced it infrastructure specialist to join our it team in bogotá. if you are passionate about a dynamic work environment and have a knack for improving processes, we want to hear from you! imp...
Your growth you will be part of the finance & accounting team in colombia, collaborating closely with various departments including accounts payable, legal, financial planning & analysis (fp&a), payroll, and human resources. your role will involve su...
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