Teleperformance is looking for a Reporting Analyst. The ideal candidate will be able to quickly configure data in reporting and analytics solutions. Required skills include meeting deadlines in a fast-paced environment and analyzing data to provide insights and recommendations on trends, quartiles, and other data sets. Functions: Follow-up, control, and improvement of quality, productivity, and first contact resolution indicators. Send results reports to the Account Executive, Director of Operations, and Client. Analyze databases extracted from the client's application and, based on previous results, design strategies to generate value at the lowest possible cost for achieving program objectives. Analyze the evolution of productivity indicators for each program together with the specific campaign coordinator on a daily basis through periodic cuts and in real-time, generating respective alarms that enable operational decision-making. Report to the Regional and Operations departments, as required. Ensure quality and timeliness of information presented in various reports. Analyze and alert on various factors that impact the achievement of communication and effectiveness goals set by the Client. Report incidents to the IT department for operational faults or outages. Requirements: English Level B2. Living in Bogotá D.C or Medellín. Desirable 6 months of experience in the call center environment: Experience in information analysis, trend analysis development, and comparison reports. Experience in the use of large datasets within relational databases. Advanced Excel level. Proficiency in SQL and Power BI. What are you waiting for to be part of the best Great Place To Work! #J-18808-Ljbffr