We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
**ux content designer** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. in this role you will work across all anthology-blackboard’s product lines, ranging from our ever-evolving lms, learn, to our student-friendly mobile app, and everything in between. you will have the unique opportunity to dive into and affect every facet of our product line, helping to make each more intuitive. our user experience & design (uxd) organization helps shape the future of anthology’s products and solutions. made up of user experience and design leaders who work across both web and mobile platforms and take a hands-on role in a highly collaborative team environment, they champion best-in-class work throughout the anthology organization. our team believes that user experiences are as much about behavior and emotion as they are about usability, utility, and accessibility. the anthology uxd team has a proven track record of delivering high-quality products to our customer base. we are looking for a motivated, highly skilled, quality-minded, ...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
**the incumbent must be experienced in full-cycle recruiting and employment branding. they should have a sharp eye for talented people and a steady commitment to help them find success in our company.** **for this role, a strong internet connection is required, along with experience using communication tools like skype, zoom, and ringcentral.** **this is a full-time, work-from-home, remote vacancy.** **please submit a cover letter and resumÉ both in english** **responsibilities** - **determine current staffing needs and produce forecasts** - **develop talent acquisition strategies and hiring plans** - **lead employment branding initiatives** - **perform sourcing to fill open positions and anticipate future needs** - **plan and conduct recruitment and selection processes (interviews, screening calls etc.)** - **assist in employee retention and development** - **supervise recruiting personnel** - **organize and/or attend career fairs, assessment centers or other events** - **use metrics to create reports and identify areas of improvement** **qualifications** - **proven experience in talent acquisition** - **experience in full-cycle recruiting, sourcing, volume hiring and employment branding** - **understanding of all selection methods and techniques** - **proficient in the use of social media and job boards** - **willingness to understand the duties and competencies of different roles** - **working knowledge of applicant tracking systems (ats) and databases** - **excellent communicator; able to speak, read and write in english and spanish** - **well...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
_**stop commuting to work. have more time with your loved ones. work at home.**_ this is for a **full time independent contractor work from home** role taking on us-based clients don't forget to paste the link to the **vocaroo recording **with your answer to the question stated in the form. in this position you will need to have amazing sales skills and perform at a high and fast paced level. you will need to love talking to people all day and have the drive, desire and persistence to close deals. most sales aren’t “laydown deals” and will generally require many touch points over long periods of time, as sellers are generally slow to make decisions to sell at a discount. **responsibilities** you’re the leader of your own acquisitions process so the expectations will be; - identifying and evaluating potential deals, negotiating the deals and getting purchase contracts signed. - leads are provided, but to maximize your commissions, you will also be responsible for generating leads. - manage and prioritize leads, ensuring that opportunities are pursued in a timely and effective manner. - financially analyze your deals through due diligence, market research, property inspections and risk assessments. - scheduling and attending appointments with potential sellers, brokers or stakeholders. - networking with industry professionals and organizations to build relationships and stay up to date on market trends and opportunities. - gather testimonials from past sellers and partners to build credibility and generate new leads. this position reports directly t...
**ux content designer** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: recently combined with anthology, blackboard offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. our user experience & design (uxd) organization helps shape the future of blackboard’s products and solutions. made up of user experience and design leaders who work across both web and mobile platforms and take a hands-on role in a highly collaborative team environment, they champion best-in-class work throughout the blackboard organization. our team believes that user experiences are as much about behavior and emotion as they are about usability, utility, and accessibility. the blackboard uxd team has a proven track record of delivering high-quality products to our customer base. we are looking for a motivated, highly skilled, quality-minded, and detail-oriented individual to join our team. as ux content designer, you will develop and curate in-product and help content for end users. you will work alongside other uxd colleagues and blackboard partners to deliver a cohesive user experience for blackboard’s ...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
**ux content designer** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: recently combined with anthology, blackboard offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. our user experience & design (uxd) organization helps shape the future of blackboard’s products and solutions. made up of user experience and design leaders who work across both web and mobile platforms and take a hands-on role in a highly collaborative team environment, they champion best-in-class work throughout the blackboard organization. our team believes that user experiences are as much about behavior and emotion as they are about usability, utility, and accessibility. the blackboard uxd team has a proven track record of delivering high-quality products to our customer base. we are looking for a motivated, highly skilled, quality-minded, and detail-oriented individual to join our team. as ux content designer, you will develop and curate in-product and help content for end users. you will work alongside other uxd colleagues and blackboard partners to deliver a cohesive user experience for blackboard’s ...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
**ux content designer** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: recently combined with anthology, blackboard offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. our user experience & design (uxd) organization helps shape the future of blackboard’s products and solutions. made up of user experience and design leaders who work across both web and mobile platforms and take a hands-on role in a highly collaborative team environment, they champion best-in-class work throughout the blackboard organization. our team believes that user experiences are as much about behavior and emotion as they are about usability, utility, and accessibility. the blackboard uxd team has a proven track record of delivering high-quality products to our customer base. we are looking for a motivated, highly skilled, quality-minded, and detail-oriented individual to join our team. as ux content designer, you will develop and curate in-product and help content for end users. you will work alongside other uxd colleagues and blackboard partners to deliver a cohesive user experience for blackboard’s ...
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