**UX Content Designer** **Bogota, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. Our User Experience & Design (UXD) organization helps shape the future of Blackboard’s products and solutions. Made up of user experience and design leaders who work across both web and mobile platforms and take a hands-on role in a highly collaborative team environment, they champion best-in-class work throughout the Blackboard organization. Our team believes that user experiences are as much about behavior and emotion as they are about usability, utility, and accessibility. The Blackboard UXD team has a proven track record of delivering high-quality products to our customer base. We are looking for a motivated, highly skilled, quality-minded, and detail-oriented individual to join our team. As UX Content Designer, you will develop and curate in-product and help content for end users. You will work alongside other UXD colleagues and Blackboard partners to deliver a cohesive user experience for Blackboard’s portfolio of products. This is a full-time position with a competitive salary based on your experience and portfolio. Specific responsibilities will include: - Authoring text inside product user interfaces and ensuring text consistency as product design and development advances - Collaborating with design, product management, and developers to ensure that in-product text supports a clear and useful user experience - Writing and maintaining help content for Blackboard users - Creating engaging multimedia or graphic content for Blackboard Help, including videos, annotated screenshots, and animated GIFs - Coordinating and prioritizing the organization and publication of content on Blackboard Help with software releases and user needs - Adhering to quality presentation standards and visual and architectural consistency - Preparing English content for localization for global audiences - Assisting in website maintenance and organization - Assisting with user research to evaluate the quality of the end user experience - Representing Blackboard at client events in person and virtually as needed - Required skills/qualifications:_ - Demonstrated experience developing innovative content for multiple audiences - Demonstrated ability to put yourself in the position of your users and create concise content to support anticipated needs, preferences, and learning styles - Bachelor’s degree, preferably in a field related to Communications or Computer Science - Minimum 3-4 years’ experience within a content related field - Understanding of user experience design, content management systems, and web content strategy - Excellent editorial, writing, and analytical skills - Ability to quickly understand technical concepts and communicate them to a non-technical audience - HTML, CSS, and image editing skills - Strong interpersonal skills with the ability to express a point of view and exert influence - Ability to: - Consider both the big picture and the details - Manage shifting priorities, demands, and timelines - Creatively solve problems and troubleshoot - Contextualize and organize content in a user-friendly way - Excel independently and as part of a team - Team player with excellent communication, cooperation, and presentation skills - Passionate about honing current skill set and increasing it where necessary for personal growth and to support the team - Highly organized and motivated with a desire to prove yourself within a company of talented individuals - Ability to motivate colleagues - High standards of accountability, decision, schedules, and quality of work - Fluency in written and spoken English at CEF B2 level or above - Preferred _skills/qualifications:_ - Previous experience in the education industry or with e-learning technologies - Experience creating content in Drupal-based web systems - Experience with agile development methodologies **The Office**: Blackboard has an office located in Bogota, Colombia as a hub for the LAC market. - Located in Capital Towers center in the financial district - Excellent and secure area to eat lunch, have a walk, or dine after office hours - Benefits in prepaid medicine, dental plan, and wellness allowance - Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100 - Free parking for employees and paid parking for visitors - Multiple private spaces for virtual and face