We are mordor staffing a concierge outsourcing for small to medium-sized usa businesses located in medellin colombia.we are not about getting people jobs; we get people careers. our compensation packages are among the best for their respective positions in all of colombia and for good reason. the csr underwriting assists customers by taking payments on policies, providing basic policy claim status information, and responding to general inquiries. duties include handling incoming calls on existing businesses, responding to inquiries about eligibility, and providing one call resolution. essential duties and responsibilities: - responsible for exceptional customer service and agent support. - answers the phone and solves the customer’s requests. - handles incoming calls from policyholders, agents’ mortgages, and vendor partners, through skill-based routing. - presents a positive and helpful approach to every customer - whether internal or external; actively listens to customers and communicates with confidence and empathy. - effectively utilizes technology, along with our operating platform, to provide exceptional customer care. - maintains established service level agreement. - other duties as assigned with or without accommodation. - assist in other areas of the department or other departments as required. **requirements**: - fully bilingual (english - spanish) - commercial insurance background (non medical) - customer service experience with american companies - customer focus - attention to detail. - organized - responsible **benefits** location: h...
We are mordor staffing a concierge outsourcing for small to medium-sized usa businesses located in medellin colombia. **we are not about getting people jobs, we get people careers.** our compensation packages are among the best for their respective positions in all of colombia and for good reason.right now a company leading commercial insurance solutions dedicated to protecting businesses and their assets is seeking a detail-oriented and customer-focused collections specialist. in this role, you will be responsible for managing and collecting on past due balances while providing outstanding customer service. your ability to communicate effectively and resolve issues will be key in maintaining positive relationships with our clients.key **responsibilities**: - assess clients' payment situations and negotiate payment plans. - document all interactions and maintain accurate records of collections activity. - collaborate with the customer service team to address client inquiries and resolve disputes. - monitor and analyze accounts to identify trends and implement effective collection strategies. - provide regular updates to management on account statuses and collection efforts. - stay informed about company policies, procedures, and products to assist clients effectively. **requirements**: - high school diploma or equivalent; associate degree or higher preferred. - 1 year of experience in customer service, collections experience is a plus. - strong customer service skills with a proven ability to communicate clearly and professionally. - excellent negotiat...
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