We are Mordor Staffing a concierge outsourcing for small to medium-sized USA businesses located in Medellin Colombia. **We are not about getting people jobs, we get people careers.** Our compensation packages are among the best for their respective positions in all of Colombia and for good reason.Right now a company leading commercial insurance solutions dedicated to protecting businesses and their assets is seeking a detail-oriented and customer-focused Collections Specialist. In this role, you will be responsible for managing and collecting on past due balances while providing outstanding customer service. Your ability to communicate effectively and resolve issues will be key in maintaining positive relationships with our clients.Key **Responsibilities**: - Assess clients' payment situations and negotiate payment plans. - Document all interactions and maintain accurate records of collections activity. - Collaborate with the Customer Service team to address client inquiries and resolve disputes. - Monitor and analyze accounts to identify trends and implement effective collection strategies. - Provide regular updates to management on account statuses and collection efforts. - Stay informed about company policies, procedures, and products to assist clients effectively. **Requirements**: - High school diploma or equivalent; associate degree or higher preferred. - 1 year of experience in Customer Service, collections experience is a plus. - Strong customer service skills with a proven ability to communicate clearly and professionally. - Excellent negotiation and problem-solving abilities. - Proficient in Microsoft Office Suite and experience with collections software. - Strong organizational skills and attention to detail. **Benefits** - Competitive salary up to 3.5 M COP - Comprehensive benefits package. - Opportunities for professional development and career advancement. - A supportive and collaborative work environment. - Contract: Indefinite Labor Contract - Working Hours: Monday to Friday - 40 hours per week. - Hybrid role in Medellin Tipo de puesto: Tiempo completo, Indefinido