We are Mordor Staffing a concierge outsourcing for small to medium-sized USA businesses located in Medellin Colombia.We are not about getting people jobs; we get people careers. Our compensation packages are among the best for their respective positions in all of Colombia and for good reason. The CSR Underwriting assists customers by taking payments on policies, providing basic policy claim status information, and responding to general inquiries. Duties include handling incoming calls on existing businesses, responding to inquiries about eligibility, and providing one call resolution. Essential Duties and Responsibilities: - Responsible for exceptional customer service and agent support. - Answers the phone and solves the customer’s requests. - Handles incoming calls from policyholders, agents’ mortgages, and vendor partners, through skill-based routing. - Presents a positive and helpful approach to every customer - whether internal or external; actively listens to customers and communicates with confidence and empathy. - Effectively utilizes technology, along with our operating platform, to provide exceptional customer care. - Maintains established service level agreement. - Other duties as assigned with or without accommodation. - Assist in other areas of the department or other departments as required. **Requirements**: - Fully Bilingual (English - Spanish) - Commercial Insurance Background (Non Medical) - Customer Service experience with American companies - Customer focus - Attention to detail. - Organized - Responsible **Benefits** Location: Hybrid / Medellin **Salary**: 3.5 M COP Month Contract: Indefinite Labor Contract Working Hours: Monday to Friday Tipo de puesto: Tiempo completo, Indefinido Salario: $3.000.000 - $3.500.000 al mes