At juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. to achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. delivering an experience-first, ai-native network pivots on the creativity and commitment of our people. it requires a consistent and committed practice, something we call the juniper way. senior technical service advisor hybrid: bogota, colombia key objectives the advanced services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. we are passionate about enabling our customers towards a fast, risk-free deployment of network services. we assist our customers to evaluate network for performance, scalability, and security and provides recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. partnering on short-term projects such as recommendation and implementation of new juniper software and hardware features in the customer's network. key responsibilities include the following, but are not limited to: this role requires you to be a customer advocate within juniper and be a single point of contact for the customer for all post-sales services needs stay in alignment with the customer and accounts team with respect to the services sales and product sales activities. help support cases resolved a...
Roca alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. we provide tailored hiring solutions, ensuring the perfect match for each role. our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. committed to excellence, we build long-lasting partnerships that drive business success. at roca alliances, we help businesses thrive by delivering the right professionals to meet their needs. this time, we are partnering with a global leader in it infrastructure and security management solutions for managed service providers (msps) and internal it teams, powered by ai. the company has experienced strong double-digit growth over the years and serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally. we believe in being clear about who we are and what we expect. our success comes from being confident , determined , and responsible . the people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future. summary: we are seeking an experienced and highly skilled senior it network engineer to join our it team. the ideal candidate will be responsible for designing, implementing, and maintaining complex network infrastructures to support the organization’s operations. you will work closely with cross-functional teams to ensure reliable connectivity, security, and performance of our network systems. key responsibilities: design, implement, and maintain scalable network architectur...
At juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. to achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. delivering an experience-first, ai-native network pivots on the creativity and commitment of our people. it requires a consistent and committed practice, something we call the juniper way. service operations specialist the service operations specialist is an integral part of the juniper americas inside service sales team responsible for helping maintain and grow customer accounts by creating and managing quotes for expiring support agreements. in addition, this position involves analysis and management of customer install base inventory data in juniper systems to enable the sales process. this position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and inventory analysis. responsibilities: responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed sla. applies detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts assists with sales/sbm-led deals by providing quote and process support manages sales opportunity forecast in salseforce.com interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement...
At juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. to achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. delivering an experience-first, ai-native network pivots on the creativity and commitment of our people. it requires a consistent and committed practice, something we call the juniper way. responsibilities: manage both the sales and operations/quoting teams through established team leads to ensure both prompt and proactive quoting, as well as achievement of established renewal sales goal. partners with sam’s (service account managers) and field sales in driving attainment of assigned team quota, primarily for maintenance renewals ensure timely and accurate preparation of renewal quotes for all expiring contracts using detailed systems and process knowledge to develop proactive and reactive renewal quotes. responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders. analyze available dashboards to manage renewal progress and identify areas to improve. ensure current and complete data in sfdc in order to drive accurate forecasting. interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, order management, general inquiries. performs all database management and data analysis required to prepare accurate quotes and maintain data integrity. m...
At juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. to achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. delivering an experience-first, ai-native network pivots on the creativity and commitment of our people. it requires a consistent and committed practice, something we call the juniper way. senior technical service advisor the technical service advisor team provides "forward-looking" technical services to optimize network reliability and performance for designated customers. we are passionate about enabling our customers towards a fast, risk-free deployment of network services. we assist our customers to evaluate network for performance, scalability, and security and provides recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. partnering on short-term projects such as recommendation and implementation of new juniper software and hardware features in the customer's network. key responsibilities include following, but not limited to: engage with customer as single point of contact during business hours. help support cases resolved as per slas and expedite/escalate critical issues among juniper technical support teams. may need to provide relevant technical inputs to facilitate and expedite escalated problem resolution. act as interlock between customer and juniper ps, as for services to be delivered to the custo...
Position: packet core integration (ni) description acts as the primary expert in technical issues for implementation and integration on evolved packet core network, once a design is delivered to him. works on implementation for activities on complex mobile networks, shares knowledge among the customer’s employees and deals with challenging technology areas. technical skills and qualifications: nokia vendor experience (+2 years in telco cloud cmm-cmg products) application assurance knoledge - essential condition linux knowledge deep knowledge on mobile packet core networks and functionality of ggsn, sgsn, s-gw, p-gw and mme for integration. familiar with gprs and 2g/3g/4g/5g networks and interfaces experience and knowledge of gsm/packet-core/epc networks, routing and signaling; and gprs call flow concept with all ps core nodes including but not limited to gb, gr, gn, gi, gx, gy,gz interfaces. experience on commissioning/instatiation, integration, and troubleshooting of nokia atca sgsn/ggsn and virtualized solutions (cmm/cmg). other packet core products and cloud environment is desirable. knowledge of adjacent third-party ne’s: infoblox dns, checkpoint fw, juniper and cisco routers/switches. strong knowledge and experience in packet core services and customer interface preferred. ni/care cmgs atps experience desirable non-technical skills and qualifications: excellent leadership skills team player with excellent written and verbal communications skills in spanish and english. fluent spanish is mandatory. self-motivated well-organized individual who can define technical pro...
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