We are seeking a motivated and enthusiastic individual to join our team as a customer care executive i the health care field. as a customer care executive, you will be the primary point of contact for the patients, providing assistance, resolving issues, and ensuring a positive experience. this role requires strong communication skills, problem-solving abilities, and a dedication to delivering excellent service. - remote position - monday to friday - weekends off - 8-5 or 9-6 **other benefits**: - productivity and attendance bonuses - discounts in selected stores - birthday off **responsibilities**: - help with schedule requests (schedule, reschedule, or cancel appointments) - assist customers with service information, order placement, and issue resolution. - identify and escalate complex issues to the appropriate departments for resolution. - maintain a high level of professionalism and patient satisfaction in all interactions. - follow up with patients to ensure inquiries are resolved satisfactorily. - document customer interactions and maintain accurate records in our crm system. - collaborate with other team members to improve overall customer service and satisfaction. **requirements**: - proven experience in a customer service or customer care role is a plus. - excellent verbal and written english communication skills. - strong problem-solving and decision-making abilities. - ability to work independently and as part of a team in a fast-paced environment. - proficiency in crm software and microsoft office suite. - high school diploma or equi...
**job summary**: - work full onsite - medellín, el poblado **key responsibilities**: - assist the operations manager in managing day-to-day operations to ensure smooth workflow and service delivery. - monitor and analyze key performance indicators (kpis) and implement strategies to optimize productivity and quality. - ensure compliance with healthcare industry regulations such as hipaa and other relevant guidelines. - lead, mentor, and develop a team of supervisors and agents to achieve operational excellence. - handle escalations, resolve customer complaints, and ensure high levels of client satisfaction. - collaborate with cross-functional teams to streamline processes and improve efficiency. - implement training programs and performance improvement plans for employees. - manage workforce planning, scheduling, and resource allocation effectively. - drive continuous improvement initiatives and innovation to enhance service quality. - generate reports and present insights to senior management on operational performance. **qualifications & experience**: - minimum of **3-5 years** of experience in the **bpo sector, specifically in healthcare outsourcing**. - proven leadership and people management skills in a fast-paced environment. - experience in managing us healthcare clients. - strong understanding of healthcare processes, medical billing, coding, and compliance. - excellent analytical, problem-solving, and decision-making abilities. - proficiency in ms office and bpo-related software. - strong communication and interpersonal skills. - ability t...
As a business development executive, you will be responsible for driving revenue growth by identifying and pursuing new business opportunities. you will play a key role in expanding our customer base and establishing long-term partnerships. this role requires excellent communication skills, strategic thinking, and the ability to thrive in a fast-paced, target-driven environment. work en site in el poblado weekends off - 8 to 5 and 9 to 6 - key responsibilities_ - execute and manage an outreach call cycle that will involve sending letters and faxes and making calls to physician practices throughout the country - operating and organizing a large physician database through a crm (hubspot) with highly organized notes and status updates - seeking out and finding new practices to add to the database through the firm’s internal database of unreached physicians - manage current and past physician relationships that the firm is actively pursuing - act as the first point of contact for incoming physician prospects - filtering through potential prospects with a knowledge of the firm’s previous transactions and future deal opportunities - create financial models for potential physician practice opportunities lets apply!...
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