We are seeking a motivated and enthusiastic individual to join our team as a Customer Care Executive I the health care field. As a Customer Care Executive, you will be the primary point of contact for the patients, providing assistance, resolving issues, and ensuring a positive experience. This role requires strong communication skills, problem-solving abilities, and a dedication to delivering excellent service. - Remote position - Monday to Friday - Weekends off - 8-5 or 9-6 **Other benefits**: - Productivity and attendance bonuses - Discounts in selected stores - Birthday off **Responsibilities**: - Help with schedule requests (schedule, reschedule, or cancel appointments) - Assist customers with service information, order placement, and issue resolution. - Identify and escalate complex issues to the appropriate departments for resolution. - Maintain a high level of professionalism and patient satisfaction in all interactions. - Follow up with patients to ensure inquiries are resolved satisfactorily. - Document customer interactions and maintain accurate records in our CRM system. - Collaborate with other team members to improve overall customer service and satisfaction. **Requirements**: - Proven experience in a customer service or customer care role is a plus. - Excellent verbal and written English communication skills. - Strong problem-solving and decision-making abilities. - Ability to work independently and as part of a team in a fast-paced environment. - Proficiency in CRM software and Microsoft Office Suite. - High school diploma or equivalent; additional education in customer service or related field is a plus. Application Question(s): - Do you live in Medellín or its surroundings? **Language**: - advanced english (required)