At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einst...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth...
Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...
Job description smarter sales. seamless experiences. powered by innovation. our client, sp data digital, is a trailblazer in the business consulting and services industry, specializing in ai-powered sales and customer experience (cx) solutions . headquartered in toronto with teams across north america, they fuse human expertise with cutting-edge technology to help brands scale faster and engage smarter. recognized for innovation and impact, they offer a dynamic environment where tech meets strategy—perfect for professionals ready to grow with a global, future-focused leader. job description as a predictive dialer specialist , you’ll manage and optimize dialer systems to drive outbound campaign performance. from configuring strategies to real-time monitoring and compliance, your expertise ensures that every call counts—delivering results through precision, analytics, and innovation. job overview employment type: indefinite term type contract shift: 12:00 pm – 8:00 pm est (some saturdays may be required) work setup: work from home / remote your daily tasks manage and optimize the predictive dialing system to ensure efficient outbound call delivery and campaign execution support call center operations by ensuring agents connect effectively with customers through proper configuration and monitoring of dialing strategies, schedules, and compliance protocols operate and manage the predictive dialer system (e.g., livevox, noble, five9, genesys) to support outbound campaigns monitor campaign performance in real time to ensure optimal contact and connection rates c...
**softtek **is looking for a **genesys support engineer.** “get together to the biggest technological revolution, creating new digital solutions for all our customers.” compensation**:cop13m - 16m/month.** location**:remote (for colombia residents).** skills**:proficient in.net.** responsibilities and more: - l2/l3 support on genesys platform. - daily communication with final users to identify root causes of issues. - guide users to configure local environments & equipment. - review logs. **salary**: $13,000,000 - $16,000,000 per month...
**contract type**: - brick and mortar **location**: - bogotá - //bogota **date published**: - 06-13-2025 **job id**: - ref31931g company description: sutherland is the preferred digital transformation partner for iconic brands worldwide. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. **job description**: we are seeking a detail-oriented and analytical reporting analyst to join our team in bogota. as a reporting analyst, you will play a crucial role in transforming complex data into actionable insights that drive business decisions. this position offers an exciting opportunity to work with cutting-edge tools and technologies in a dynamic, fast-paced environment. - develop and maintain comprehensive reports and dashboards to support various business units - analyze large datasets to identify trends, patterns, and anomalies - collaborate with stakeholders to understand their reporting needs and deliver tailored solutions - create daily, weekly, and monthly reports for the leadership team - optimize existing reporting processes to increase efficiency and accuracy - identify opportunities for process improvements and implement data-driven solutions - ensure data integrity and accuracy in all reports and analyses - stay up-to-date with industry trends and emerging technologies in data analytics - provide ad-hoc analysis and support for special projects as needed qualifications: - bachelor's or master's degree in business, statistics, computer science, or related field (preferred...
**¡si te gustan los desafíos, tienes un perfil comercial y te gustaría desarrollarte en un equipo dinámico, esta es tu oportunidad!** en universal assistance, importante empresa multinacional líder en asistencia al viajero, nos encontramos en la búsqueda de un/a **ejecutivo comercial**. para sumar al equipo. **¿cuáles serán tus desafíos?** - cumplir los presupuestos de ventas establecido. - mantener de forma activa y efectiva la asesoría de clientes asignados, a través de los canales virtuales y telefónico. - realizar gestión comercial virtual para los clientes asignados. - realizar prospección para captar nuevas ventas con los clientes actuales o nuevos. - negociar y renegociar productos y tarifas acordes con cada tipo de cliente en función de su potencial de venta. - capacitar la fuerza de ventas de los clientes para la correcta comercialización de los productos de asistencia de la compañía. - realizar seguimiento a los presupuestos de ventas mensuales de su portafolio de clientes - generar estrategias comerciales puntuales para cada cliente que permita alcanzar la meta individual de ventas. - realizar seguimiento de las cotizaciones - soportar el recaudo de cartera en aquellos casos con mora mayor a 30 días. - participar en la realización de eventos de turismo, ferias y workshops en representación de la compañía. - participar en las reuniones generales/comerciales virtuales o presenciales, así como realizar a tiempo las capacitaciones y cursos de entrenamiento propuestos por la compañía en las plataformas universal trainning y linkedin learning. - demás f...
**contract type**: - permanent wah **location**: - bogotá - bogota **date published**: - 06-19-2025 **job id**: - ref31861h company description: sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! **job description**: **key responsibilities & desired skills** - oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services - the necessary organization, facilitation and leadership attributes to successfully satisfy customer and sutherland-generated requirements - familiarity with managing procurement and tools such as ariba - use of project management and collaboration solutions such as smartsheet (or equivalent), a working knowledge of sharepoint & webex - skilled in networking (vpn/connectivity/access control), ivr, telecom, dialer, recording technologies (vendors & products) - prior experience in the bpo infrastructure and/or technology operations preferred - knowledge of avaya and genesys as well as omnichannel technology platforms is a must - experience with oci, azure, coral active, cisco ucce, google cloud, and gke or similar technologies would be an asset **project management responsibilities**: - oversee all communications thr...
**job description**: **specific responsibilities**: - administration and control of all office issues. - support to the local accountant. - support to the provider of payroll payments. - support to finance, it, hr and facilities. - receipt and sending of invoices. - receiving employee expenses and shipping logistics to the local accountant. - management of corporate american express cards. - management of cellular equipment delivery and contract renewal. - management and control of suppliers. - office catering. - support in reform projects and / or removals that are scheduled in the office (facilities). - **responsibilities sales management**: - assistance to the general direction of sales - purchase of plane tickets and hotel reservation. - logistical support to sales - logistical support in events and commercial visits in the region. - purchase of plane tickets and hotel reservations for clients and / or presenters at events. - support and presentation of the weekly sales forecast - power bi management. - **finances**: - sending invoices from the office and suppliers to the finance team and local accountant for payment scheduling. - creation of suppliers and purchase orders in coupa and approval monitoring. - application for approval and payment scheduling for policies. - management of minor cash and pcard. monthly expense report. - control of payment compliance. - logistics for sending invoices and bank documents. - documentation control. - logistics and control of payment of invoices for customer requirements. - support in communication t...
**Área**: **engineering** **inscríbete hasta**: **8/26/2024** **sociedad**: **717** **¿qué estamos buscando?** talento stem en el grupo bbva ¿que te ofrecemos? - formarás parte de un equipo de más de 22.000 expertos en tecnología, en 25 países, cuyo propósito es llevar al banco más allá gracias a la tecnología. - participarás en alguno de los aprox.1.800 proyectos punteros de tecnología que realizamos anualmente y que tienen un impacto positivo en 85 millones de personas. - trabajarás con un abanico muy amplio de tecnologías, desde las más experimentadas, hasta las más disruptivas: 46 lenguajes de programación diferentes, 201 plataformas de desarrollo,etc. - colaborarás con nuestros socios tecnológicos -microsoft, google, aws, salesforce, ibm, redhat, telefónica, cisco, genesys, etc. - desarrollarás proyectos innovadores de desarrollo, arquitectura, seguridad, infraestructura, data. más información. - aprenderás en tu proyecto, trabajarás con referentes y podrás acceder a toda la oferta formativa de bbva y a ninja project, plataforma formativa gamificada con una comunidad de más de 11.000 participantes con más de 2.000 charlas, 1300 talleres y 48 hackathones organizados. - tenemos un entorno de trabajo flexible y equilibrado, donde fomentamos la conciliación a través de nuestro plan "trabaja mejor. disfruta tu vida". esta posición se encuentra dentro del modelo general de trabajo híbrido. formación académica requerida: profesional egresado(a) en contaduría pública con tarjeta profesional vigente. tipo y años de experiência: mínimo dos (2) años de exp...
Our client, a large it consulting company, has several openings for genesys certified developers. we are looking for professionals with any of the following experience / certificates: - genesys certified professional - genesys cloud certifications - genesys pureconnect - genesys multicloud cx - genesys inbound voice responsibilities and tasks: - process flow design on visio, whiteboard and documentation of projects. - developer data actions (rest ws) integrations for genesys cloud. - design, development and qa testing of ivrs with architect on genesys cloud. - secure communications development and troubleshooting on https, ssl certificates and tls. job type: contract length: varies by client **salary**: depends on experience **requirements**: - genesys certification is preferred but not mandatory - modern contact center experience, microservices, kafka, cloud, openshift - strong skills in java, c#.net or other backend development stacks. - soap/rest web services integration. - bs in electronics, computing engineering or related majors. **job types**: full-time, contract **benefits**: - flexible schedule experience level: - 2 years schedule: - 8 hour shift **experience**: - genesys cloud: 2 years (preferred) - ivr: 1 year (preferred) **language**: - english (mandatory) shift availability: - day shift (preferred) work location: remote pay: $3,428,171 - $15,367,167 per month **experience**: - genesys cloud: 2 years (preferred)...
Key responsibilities and desired skills - lead multiple project activities for client onboarding, migrating existing clients to new products and services. - ensure successful customer satisfaction and organization through effective leadership attributes. - familiarity with managing procurement tools such as ariba. - use of project management and collaboration solutions like smartsheet, sharepoint, and webex. - skilled in networking, ivr, telecom, dialer, recording technologies, and knowledge of avaya and genesys. - prior experience in bpo infrastructure and/or technology operations is preferred. project management responsibilities: - oversee all communications throughout each project. - manage it, telecom, and development resources to complete voice and data-based requirements. - document and execute specific requirements associated with new product launches, manage major change requests, and develop operational contingency plans. - assist the business development team in growing existing accounts, closing critical business items, and ensuring zero client escalations. - establish a cadence for regular meetings to meet due dates, maintain strong collaboration, and prepare meeting minutes. - create, develop, and assemble presentations as needed. - perform client and industry research. professional services support responsibilities: - support and manage projects on behalf of it. - partner closely with project team members to drive quality results and deliverables. - ensure high-quality deliverables are completed to support handoff to operations and stored appropriately on...
Conocimientos técnicos: avaya/genesys de 5 a 10 años de experiência en posiciones relacionadas. nível de ingles b2/c1 ofrecemos: contrato a término indefinido horario administrativo posición 100% remota garantizamos tu crecimiento y contamos con certificación great place to work! ¡no pierdas la oportunidad y aplica ya!...
Lograr las indicadores de contacto establecidos maximizando las funciones del marcador y el tiempo de gestión del telemarketing al menor costo posible. conocimiento en mediciones kpi´s. manejo de excel medio -avanzado, creación de informes, proyecciones para cumplimiento de indicadores, seguimiento en tiempo real, cargue de bases de datos, administración de marcadores, (cms avaya, presence,genesys,neotel,wolbox), 2aplicativos de marcación o discadores campañas inbound/outbound, principalmente cms y avaya un año de experiência en el cargo de torre de control en contact center horarios rotativos de lunes a sabado apertura o cierre de campaña 6:00 am a 11:00 pm domingo cuando se requiera tipo de puesto: tiempo completo salario: hasta $1.700.000 al mes...
Conocimientos técnicos: avaya/genesys de 5 a 10 años de experiência en posiciones relacionadas. nível de ingles b2/c1 ofrecemos: contrato a término indefinido horario administrativo posición 100% remota garantizamos tu crecimiento y contamos con certificación great place to work! ¡no pierdas la oportunidad y aplica ya!...
Solution consultant: drive customer experience transformation we are seeking a seasoned solution consultant to drive customer experience transformation by assessing challenges, showcasing ai-driven solutions, and collaborating with internal teams for seamless solution delivery. key responsibilities include engaging with clients to understand their customer experience needs, designing and presenting tailored cx solutions, conducting product demonstrations, and providing strategic insights to optimize customer journeys. the ideal candidate will have proven experience in customer experience consulting, strong understanding of cx principles, and excellent communication and presentation skills. additionally, they will have experience with cx platforms, analytical mindset, and ability to work collaboratively in a fast-paced environment. job requirements: - proven experience in customer experience consulting - strong understanding of cx principles - excellent communication and presentation skills - experience with cx platforms - analytical mindset - ability to work collaboratively benefits: - be part of something big – a growing company where your contributions matter - make an immediate impact – support groundbreaking technologies with real-world results - work on cutting-edge tech – ai, cybersecurity, and next-gen digital solutions - thrive in an inclusive team – a culture built on trust, collaboration, and respect - we care – integrity, empathy, and purpose guide every decision about the role: this is a mid-senior level position that requires a minimum of 3 years of ex...
Company overview: lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. we are seeking a helpdesk technician with a strong english level to join our team. this role focuses on mobile app development and backend support for scalable and high-performing applications. position title: mid helpdesk technician location: hybrid - medellin what you will be doing: configure and support windows pcs, ios, and android devices remotely, ensuring seamless operations. maintain and troubleshoot pos hardware peripherals, including printers and scanners, to ensure functionality at all franchise locations. manage and provide support for ubiquiti wired and wireless networking equipment, enhancing network reliability. troubleshoot and support digital signage equipment and android media players. support store voip telephones, ensuring operational communications. install, configure, and support microsoft windows iot to optimize system operations for end users. provide technical support for in-house applications, such as pos order entry, order production, and store management systems. assist wit...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: importante empresa dedicada a actividades auxiliares relacionadas con servicios financieros, busca incorporar a su equipo de trabajo personal con formación técnico/a tecnólogo/a o profesional en áreas afines a sistemas, que cuente con mínimo 1 año de experiencia en dominio de herramientas de análisis de datos, manejo de plataformas de marcación automática y sistemas de gestión, manejo de herramientas como power bi, y excel avanzado. misión del cargo: asegurar la correcta aplicación de lineamientos legales y estratégicos en la recuperación de cartera dentro del proyecto mediante el monitoreo y análisis del desempeño operativo, la generación de reportería y la gestión de alertas, garantizando eficiencia en los procesos de cobro y cumplimiento de metas. funciones específicas: • analizar en tiempo real los principales indicadores de gestión en cobranzas (rpc, cpc, ptp, tmo, entre otros). • elaborar y actualizar dashboards operativos diarios con kpis críticos para la toma...
Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...
Company overview: lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. we are seeking a helpdesk technician with a strong english level to join our team. this role focuses on mobile app development and backend support for scalable and high-performing applications. position title: mid helpdesk technician location: hybrid - medellin what you will be doing: configure and support windows pcs, ios, and android devices remotely, ensuring seamless operations. maintain and troubleshoot pos hardware peripherals, including printers and scanners, to ensure functionality at all franchise locations. manage and provide support for ubiquiti wired and wireless networking equipment, enhancing network reliability. troubleshoot and support digital signage equipment and android media players. support store voip telephones, ensuring operational communications. install, configure, and support microsoft windows iot to optimize system operations for end users. provide technical support for in-house applications, such as pos order entry, order production, and store management systems. assist with the deliver...
El arquitecto trabajará en estrecha colaboración con el po y tech lead para diseñar soluciones que atiendan los requerimientos del negocio. - gestiona los riesgos asociados a las decisiones de arquitectura. - garantiza que los diseños arquitectónicos definidos en las comunidades contemplen el uso de los patrones de arquitectura vigentes. - genera en estrecha colaboración con el tech lead el diseño detallado de la solución a partir del diseño de alto nível. - +5 años de experiência en funciones de ingeniería y tecnología trabajando con equipos ágiles de desarrollo de productos y construyendo productos digitales o en arquitectura digital/multicanal con un enfoque dedicado a las cadenas de valor de comercio - conocimiento profundo de lenguajes y marcos de programación modernos, especialmente react.js, scala, entornos de aplicaciones nativas (por ejemplo, ios, android) y lenguajes de backend (por ejemplo, java, akka, etc.) - amplia experiência con las últimas funciones de ecmascript, bibliotecas de gestión de estados y desarrollo basado en pruebas - experiência con sistemas distribuidos (por ejemplo, microservicios, api públicas restful, graphql, sso/oauth2) - experiência en diseño de api first y migraciones a la nube pública. contrato por prestación de servicios horario laboral de 08:30 a 18:30 hora chile. con una hora de colación pago en pesos colombianos somos una compañía de desarrollo de software y servicios ti. tenemos más de 30 años de experiência en el mercado latinoamericano, acompañando a las empresas en su camino de transformación digital. nuestros servicio...
**conocimientos técnicos**: - avaya/genesys - de 5 a 10 años de experiência en posiciones relacionadas. - nível de ingles b2/c1 **ofrecemos**: - contrato a término indefinido - horario administrativo - posición 100% remota garantizamos tu crecimiento y contamos con certificación great place to work! ¡no pierdas la oportunidad y aplica ya!...
Voicenter, empresa líder en call center incorpora a su equipo: auxiliar para el Área de control de gestión. objetivo: realizar soporte operativo a operaciones y gerencia general realizando análisis y seguimiento de las métricas medidas en las distintas campañas. además: - administración del discador genesys. subida y reciclado de base de datos. - seguimiento del consumo de bd por las distintas herramientas. - medición de los indicadores de bd (cr, ce, volúmenes). - reportería de campañas. - limpieza de memoria del servidor. - seguimiento de estados en pulse. **requisitos**: 1 año de experiência en puestos similares (deseable) con manejos de kpi de la organización y bd (sql server preferentemente). conocimientos específicos: paquete office intermedio (excel nível intermedio-avanzado), sql server, estructura de base de datos, estadística (excluyente). otros conocimientos: plataformas telefónicas (avaya/génesys) y pulse (deseable). nível de formación: terciario/universitario - avanzado/finalizado. carrera: ing. en sistemas, ing. en información, contador público o afines disponibilidad part time, de lunes a sábados. horario de 11 a 17 hs. modalidad presencial. competencias requeridas: - proactividad. - organización. - capacidad de análisis. - orientación a resultados. - adaptación sumate, trabajá con nosotros!...
Workforce optimization analyst we are seeking a skilled workforce optimization analyst to join our team. in this role, you will be responsible for monitoring real-time performance metrics, making adjustments to staffing levels and schedules, and collaborating with operations teams to address staffing gaps and service level issues. key responsibilities: - monitor real-time performance metrics, including call volumes, service levels, and agent adherence - maintain optimal service delivery by adjusting staffing levels and schedules as needed - collaborate with operations teams to address staffing gaps and service level issues promptly - analyze historical data and trends to identify opportunities for improvement in staffing and scheduling - provide regular updates and reports on real-time performance to management and key stakeholders requirements: - bachelor's degree in business administration, statistics, or related field - proven experience in workforce management or related field - proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel - strong analytical skills and attention to detail - excellent communication and interpersonal skills - ability to work effectively in a fast-paced environment and adapt to changing priorities benefits: - indefinite term contract + benefits according to law - professional growth in the company (professional career) - biweekly payments - immediate hiring - full availability + 2 days off per week - wfo about us: we are a multinational company that works in the telecommunications sector or bpo ...
We are seeking a highly skilled support specialist to join our team in bogota, colombia. as a key member of our corporate technology support organization, you will provide expert-level support and maintenance for software applications, resolve complex technical issues, and collaborate with various departments to enhance service delivery and user satisfaction. job description the ideal candidate will have 5+ years of relevant work experience and a bachelor's degree or equivalent in computer science or information technology. they should have excellent communication and visual presentation skills, as well as the ability to provide day-to-day support for voice and multi-channel solutions. required skills and qualifications - troubleshooting skills: the candidate should have strong troubleshooting skills in avaya, genesys, nice contact center technology platforms. - software expertise: proficiency in software applications such as genesys, nice, or other contact center technologies is preferred. - collaboration skills: the candidate should be able to collaborate with various departments and teams to resolve complex technical issues. benefits as a support specialist with our company, you will have the opportunity to work in a dynamic and fast-paced environment with a talented team of professionals. you will also have access to ongoing training and development opportunities to help you grow in your career. other requirements the successful candidate will be expected to adapt to rapid changes and make informed decisions considering risks. they should also be able to work ef...
We are currently looking for a skilled team leader to oversee the day-to-day operations of our workforce management team. this is an exciting opportunity for a motivated and results-driven professional to lead a talented team and contribute to the company's continued growth and success. as a team leader, you will be responsible for ensuring the productivity and effectiveness of your team in achieving departmental goals. you will provide guidance, coaching, and support to team members to enhance their skills and performance. in addition, you will oversee the scheduling and real-time management of staffing resources to ensure optimal coverage and service delivery. collaboration with other departments, such as operations and human resources, is also crucial to address staffing needs and optimize workforce performance. you will analyze workforce data and trends to identify opportunities for improvement and implement strategies to enhance efficiency and effectiveness. maintaining accurate records and monitoring key performance indicators (kpis) will also be essential to evaluate team performance and identify areas for improvement. this role offers a unique chance to work in a fast-paced environment and manage multiple priorities simultaneously. job requirements - bachelor's degree in business administration, statistics, or related field - proven experience in workforce management or related field, with at least 1-3 years in a leadership or supervisory role - minimum experience as rta: 1 year - proficiency in workforce management software (e.g., verint, genesys, aspect)...
Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer?s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer?s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions: ? experience with the installation and integration of nice wfm solutions into customer environments. ? experience with iex/nice advanced solutions ? forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: - redhat linux is a must: configuration, navigation, and terminology. ? windows server is desirable ? apache. ?active directory, security policies, hardening, encryption. ? virtual servers - vmware, vmotion ? authentication: ldap, sso. ? batch & ps scripting is desirable. sql technology: ? microsoft sql server/oracle/postgresql configuration. ? maintenan...
En el #equipodespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions team lead. talent aquisition group at igt solutions real time analyst (rta-wfm) bogota, columb...
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