We are seeking a highly skilled Support Specialist to join our team in Bogota, Colombia. As a key member of our Corporate Technology Support Organization, you will provide expert-level support and maintenance for software applications, resolve complex technical issues, and collaborate with various departments to enhance service delivery and user satisfaction. Job Description The ideal candidate will have 5+ years of relevant work experience and a Bachelor's Degree or equivalent in Computer Science or Information Technology. They should have excellent communication and visual presentation skills, as well as the ability to provide day-to-day support for voice and multi-channel solutions. Required Skills and Qualifications - Troubleshooting skills: The candidate should have strong troubleshooting skills in Avaya, Genesys, NICE contact center technology platforms. - Software expertise: Proficiency in software applications such as Genesys, Nice, or other contact center technologies is preferred. - Collaboration skills: The candidate should be able to collaborate with various departments and teams to resolve complex technical issues. Benefits As a Support Specialist with our company, you will have the opportunity to work in a dynamic and fast-paced environment with a talented team of professionals. You will also have access to ongoing training and development opportunities to help you grow in your career. Other Requirements The successful candidate will be expected to adapt to rapid changes and make informed decisions considering risks. They should also be able to work effectively in a global, multicultural environment across time zones.