We are seeking a highly skilled and motivated production support specialist to join our technical team. this individual will be responsible for providing 24/7 on-call production support, monitoring system performance and availability, and collaborating with development and operations teams to enhance system reliability. "> key responsibilities: - provide 24/7 on-call production support and recovery services for critical systems. - diagnose issues, identify root causes, and implement solutions using established troubleshooting techniques. - collaborate with development and operations teams to improve system reliability and performance. - maintain and participate in documentation of incidents, resolutions, and runbook updates. - assist in system maintenance activities and coordinate upgrades as required. - respond to alerts and incidents promptly, ensuring minimal service disruption. - participate in shift handovers to ensure continuous service coverage. qualifications and experience: - bachelor's degree in computer science, information technology, or a related field (or equivalent experience). - proven experience in a production support role, preferably in a devops environment. - strong troubleshooting and diagnostic skills with an understanding of system architecture. - familiarity with ci/cd tools, cloud platforms, and containerization. - proficient in using monitoring, alerting, and logging tools. - experience with scripting and automation to streamline processes. - knowledge of database management and basic networking concepts. - familiarity with version control sys...
Service desk analyst is a key role that requires strong communication and technical skills to provide exceptional customer service. the ideal candidate will have 2-4 years of experience in technical support with a strong understanding of best practices and it frameworks. proficiency in active directory, network-shared printers, and windows with shared drives experience is also required. responsibilities: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. skills and qualifications: - technical support experience with a strong understanding of best practices and it frameworks, such as itil (information technology infrastructure library). - proficiency with active directory, network-shared printers, and windows with shared drives experience. ...
We are seeking a highly skilled support specialist to join our team in bogota, colombia. as a key member of our corporate technology support organization, you will provide expert-level support and maintenance for software applications, resolve complex technical issues, and collaborate with various departments to enhance service delivery and user satisfaction. job description the ideal candidate will have 5+ years of relevant work experience and a bachelor's degree or equivalent in computer science or information technology. they should have excellent communication and visual presentation skills, as well as the ability to provide day-to-day support for voice and multi-channel solutions. required skills and qualifications - troubleshooting skills: the candidate should have strong troubleshooting skills in avaya, genesys, nice contact center technology platforms. - software expertise: proficiency in software applications such as genesys, nice, or other contact center technologies is preferred. - collaboration skills: the candidate should be able to collaborate with various departments and teams to resolve complex technical issues. benefits as a support specialist with our company, you will have the opportunity to work in a dynamic and fast-paced environment with a talented team of professionals. you will also have access to ongoing training and development opportunities to help you grow in your career. other requirements the successful candidate will be expected to adapt to rapid changes and make informed decisions considering risks. they should also be able to work ef...
Join our organization for the role of technical support engineer. we offer a wide range of job responsibilities and opportunities to grow your career in technology. we are looking for an individual who can provide expert-level support to customers, including troubleshooting integration issues between sip stacks and sbcs. experience with oracle acme session border controller (sbc), ribbon sbc, and other related technologies is required. the successful candidate will also have strong communication skills and be able to work effectively with internal teams and external partners. key responsibilities: - provide technical support to customers via phone, email, or remote access - troubleshoot integration issues between sip stacks and sbcs - deploy and configure oracle acme sbc and ribbon sbc products - perform health checks on acme sbc and ribbon sbc solutions to detect problems - collaborate with internal teams and external partners to resolve customer issues requirements: - bachelor's degree in computer science, engineering, or related field - at least 2 years of experience in technical support or a related field - expert-level knowledge of oracle acme sbc, ribbon sbc, and other related technologies - strong communication and problem-solving skills what we offer: - a competitive salary and benefits package - ongoing training and development opportunities - a collaborative and dynamic work environment - the chance to work with a global team of experts in the field of telecommunications we are an equal opportunity employer and welcome applications from diverse candidates....
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