We are seeking a highly skilled and motivated Production Support Specialist to join our technical team. This individual will be responsible for providing 24/7 on-call production support, monitoring system performance and availability, and collaborating with development and operations teams to enhance system reliability. "> Key Responsibilities: - Provide 24/7 on-call production support and recovery services for critical systems. - Diagnose issues, identify root causes, and implement solutions using established troubleshooting techniques. - Collaborate with development and operations teams to improve system reliability and performance. - Maintain and participate in documentation of incidents, resolutions, and runbook updates. - Assist in system maintenance activities and coordinate upgrades as required. - Respond to alerts and incidents promptly, ensuring minimal service disruption. - Participate in shift handovers to ensure continuous service coverage. Qualifications and Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Proven experience in a production support role, preferably in a DevOps environment. - Strong troubleshooting and diagnostic skills with an understanding of system architecture. - Familiarity with CI/CD tools, cloud platforms, and containerization. - Proficient in using monitoring, alerting, and logging tools. - Experience with scripting and automation to streamline processes. - Knowledge of database management and basic networking concepts. - Familiarity with version control systems. - Excellent communication skills and a team-oriented mindset. Benefits: - Comprehensive health insurance (100% employer-paid). - All legally mandated benefits. - Paid Time Off beyond legal requirements. - Travel/Transportation stipend. - Education and professional development benefits. - Opportunities for career growth within the company. Seniority level: Entry-level, Employment type: Full-time, Job function: Information Technology, Industries: IT Services and IT Consulting.