**role**: the customer support executive will be responsible for supporting and training our customers onto our enterpryze cloud based solution. - ongoing customer support & troubleshooting via webinars etc - ownership of customer issues to completion - become a product specialist for enterpryze - supporting new customers and partners onto enterpryze - complete all customer training in a professional manner - complete all partners connections and connection training - proactively develop customer relationships - ensure each customer is brought on the enterpryze journey successfully - seek new ways to enhance & improve the customer experience - pre-sales demonstrations **skills**: - excellent communication skills, written & verbal - fluent english speaker - fluent spanish speaker - proven track record in customer support - a level of technical knowledge is required - agile approach to work - experience in high level customer support - flexibility around working hours **person**: - self-starter - excellent organizational skills - motivated individual with a drive to succeed - problem solver - ability to multi-task - team player **education/technical expertise**: degree or 3rd level equivalent in relevant field...
**enterpryze **is a globally available, cloud-based business management solution, integrated with sap business one. we have an opportunity for an **it support technician** within our growing technology team. this role will suit an ambitious individual who will join the team at an exciting time of growth and scale in our business. **the role**: - monitor dashboards of critical systems & investigate outlying issues from dashboards and logs - log opportunities for improvement - monitor notices and alerts from online.net, aws, azure, zabix. - identify and find the solution to any support issues - escalate when required and manage escalation through to completion - logging of all updates - check daily backups & maintain audit trail of backup checks - support office 365 - outlook, teams, azure active directory - support finance and customer private cloud - support internal it issues **skills required**: - 2+ years experience in a similar role and environment - previous track record & competence in “networking” including tcp/ip - full understanding of ip routing, ports and nat. firewall rules - basic understanding of how firewall rules operate - good working knowledge of office 365 - confident communicator - ability to communicate effectively and proactively to all levels throughout the organisations - fluent english speaker - proven working knowledge of private cloud - installing windows serve, configuring active directory, rds, windows firewall and group policy required - good security awareness and experience required **the person**: - positive “can-d...
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