Software engineering team lead we are seeking a highly skilled software engineering team lead to join our team. as a key member of our engineering organization, you will be responsible for leading a team of software engineers and architects in the development of our products. about the role the successful candidate will have a strong technical background, excellent leadership skills, and experience in managing distributed teams. you will be responsible for: - leading a team of software engineers and architects in the development of our products. - developing and executing the team's technical strategy and roadmap. - mentoring and coaching team members to improve their skills and performance. - collaborating with other teams and stakeholders to ensure alignment and progress towards business goals. - identifying and mitigating technical risks and ensuring compliance with industry standards and best practices. requirements to be successful in this role, you will need: - a bachelor's degree in computer science or a related field. - at least 3 years of experience in software engineering and team leadership. - proven track record of successfully leading distributed teams. - excellent communication and interpersonal skills. - strong technical expertise in software engineering and architecture. benefits we offer a competitive salary and benefits package, including: - a comprehensive health insurance plan. - a retirement savings plan with company matching. - a generous paid time off policy. - professional development opportunities. about us we are a innovative technology...
Job description we are seeking a motivated and results-driven team lead to join our team. as a team lead, you will be responsible for providing front-line direction to our customer service representatives (csrs), ensuring quality service is provided with every customer interaction. key responsibilities include: - managing and supervising csrs to ensure they meet performance expectations. - developing and implementing training programs to enhance the skills and knowledge of csrs. - analyzing reports and statistical data to measure production levels and identify areas for improvement. - using critical thinking to develop solutions to improve business performance and partner success. - motivating teams through relationship building and real-time coaching. required skills and qualifications to be successful in this role, you will need: - a high school diploma or equivalent. - some post-secondary education or completion of a post-secondary degree with a major in business. - 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a team lead/supervisory role. - experience dealing with escalated issues in a contact center capacity. - the ability to type 30 wpm with accuracy. benefits we offer a competitive compensation package and opportunities for professional growth and development. others this is an exciting opportunity to join a dynamic team and make a meaningful impact on our customers' lives....
Job summary we are seeking a seasoned team lead to oversee the delivery of exceptional service to our employees. as a key member of the employee services team, you will be responsible for providing guidance, support, and training to consultants, ensuring they have the necessary skills to effectively manage employee inquiries. key responsibilities - leadership: provide day-to-day guidance and coaching to employee services consultants on best practices, policies, and procedures. - consultant development: design and deliver training programs to enhance consultant skills, knowledge, and performance. - customer focus: foster a customer-centric culture within the team, ensuring that every interaction is professional, positive, and responsive to employee needs. - quality assurance: partner with managers to promote quality standards in case resolution, escalation management, and customer satisfaction. - process improvement: identify opportunities for process enhancements, collaborate with stakeholders to implement changes, and monitor results. requirements - bachelor's degree in business administration, human resources, or related field. - minimum 5 years of experience in hr, preferably in a leadership role. - excellent communication, coaching, and problem-solving skills. - ability to lead cross-functional teams and prioritize multiple tasks. - familiarity with hr systems, processes, and policies. what we offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development in a dynamic organization. about us we are a leading financ...
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