Job Description We are seeking a motivated and results-driven Team Lead to join our team. As a Team Lead, you will be responsible for providing front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. Key responsibilities include: - Managing and supervising CSRs to ensure they meet performance expectations. - Developing and implementing training programs to enhance the skills and knowledge of CSRs. - Analyzing reports and statistical data to measure production levels and identify areas for improvement. - Using critical thinking to develop solutions to improve business performance and partner success. - Motivating teams through relationship building and real-time coaching. Required Skills and Qualifications To be successful in this role, you will need: - A high school diploma or equivalent. - Some post-secondary education or completion of a post-secondary degree with a major in Business. - 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role. - Experience dealing with escalated issues in a contact center capacity. - The ability to type 30 WPM with accuracy. Benefits We offer a competitive compensation package and opportunities for professional growth and development. Others This is an exciting opportunity to join a dynamic team and make a meaningful impact on our customers' lives.