For 15 years, we've been leading technology projects. we connect top talent with innovative companies worldwide. we're looking for a customer success manager to ensure our customers derive maximum value from our service. this role involves onboarding new customers, guiding them through the process of leveraging our service effectively. you'll collaborate closely with customers to define and refine their ideal customer profile, translating business needs into clear system requirements. closely working within our internal systems, you'll configure customer-specific icp criteria to ensure accurate lead matching. manually reviewing relationship qualified leads (rqls) generated by our system, you'll ensure quality and relevance. regularly analyzing lead data and customer feedback, you'll measure success and provide insightful performance reports to our customers and internal product team. you'll act as the primary point of contact for customer inquiries, addressing questions, troubleshooting issues, and maintaining high customer satisfaction levels. this position requires experience as a customer success manager in a saas company with fewer than 500 employees, b2b experience working with sales and marketing teams, strong communication skills, and excellent problem-solving abilities. a key requirement is understanding b2b sales processes and lead generation concepts, as well as experience with customer relationship management tools. the ideal candidate will have advanced english language proficiency and be able to translate customer feedback into actionable insights. w...
Customer success manager an experienced customer success manager is required to drive customer success in the latam region. the ideal candidate will have a strong analytical toolkit and excellent communication skills, with experience in consulting, project management, or customer-facing roles. they should be able to build strong relationships with clients and provide strategic guidance to help them achieve their goals. key responsibilities: - develop and execute strategies to drive customer growth and retention - collaborate with cross-functional teams to deliver exceptional customer experiences - analyze data to identify trends and opportunities for improvement - provide regular business reviews and technical deep dives to stakeholders - foster a collaborative environment and promote a culture of innovation requirements: - bachelor's degree in industrial engineering and management (required) - master's is a plus - 3-5 years of experience in consulting, project management, or customer-facing roles - strong analytical toolkit and hands-on experience in bi tools, sql, and data storytelling - fluency in english and knowledge of saas environments - deep understanding of the retail industry and toc (theory of constraints) - above all, a proactive attitude, exceptional communication skills, and an unwavering passion for helping customers succeed...
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