For 15 years, we've been leading technology projects. We connect top talent with innovative companies worldwide. We're looking for a Customer Success Manager to ensure our customers derive maximum value from our service. This role involves onboarding new customers, guiding them through the process of leveraging our service effectively. You'll collaborate closely with customers to define and refine their Ideal Customer Profile, translating business needs into clear system requirements. Closely working within our internal systems, you'll configure customer-specific ICP criteria to ensure accurate lead matching. Manually reviewing Relationship Qualified Leads (RQLs) generated by our system, you'll ensure quality and relevance. Regularly analyzing lead data and customer feedback, you'll measure success and provide insightful performance reports to our customers and internal product team. You'll act as the primary point of contact for customer inquiries, addressing questions, troubleshooting issues, and maintaining high customer satisfaction levels. This position requires experience as a Customer Success Manager in a SaaS company with fewer than 500 employees, B2B experience working with sales and marketing teams, strong communication skills, and excellent problem-solving abilities. A key requirement is understanding B2B sales processes and lead generation concepts, as well as experience with customer relationship management tools. The ideal candidate will have advanced English language proficiency and be able to translate customer feedback into actionable insights. We offer flexible hours, 100% remote work, and an excellent compensation package in USD or local currency. Additional benefits include hardware and software setup for home use, paid parental leaves, vacations, and national holidays. Innovative and multicultural work environment. Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.