Customer Success Manager An experienced Customer Success Manager is required to drive customer success in the LATAM region. The ideal candidate will have a strong analytical toolkit and excellent communication skills, with experience in consulting, project management, or customer-facing roles. They should be able to build strong relationships with clients and provide strategic guidance to help them achieve their goals. Key Responsibilities: - Develop and execute strategies to drive customer growth and retention - Collaborate with cross-functional teams to deliver exceptional customer experiences - Analyze data to identify trends and opportunities for improvement - Provide regular business reviews and technical deep dives to stakeholders - Foster a collaborative environment and promote a culture of innovation Requirements: - Bachelor's degree in Industrial Engineering and Management (required) - Master's is a plus - 3-5 years of experience in consulting, project management, or customer-facing roles - Strong analytical toolkit and hands-on experience in BI tools, SQL, and data storytelling - Fluency in English and knowledge of SaaS environments - Deep understanding of the Retail industry and TOC (Theory of Constraints) - Above all, a proactive attitude, exceptional communication skills, and an unwavering passion for helping customers succeed