Job description: we are seeking an experienced and skilled front office manager to lead our front desk team in delivering exceptional guest experiences. as a front office manager, you will oversee the daily operations of the front office, ensuring seamless check-in and check-out processes, and optimizing front office efficiency. your primary responsibilities will include supervising the front desk team, handling guest inquiries, special requests, complaints, and escalations with professionalism and efficiency. you will also be responsible for monitoring guest satisfaction and implementing strategies to enhance service quality, while ensuring all staff follow customer service protocols and brand standards. in addition, you will oversee the daily operations of the front office, including reception, concierge, and reservations. this will involve ensuring accurate room assignments, availability updates, and revenue optimization, as well as managing the implementation and maintenance of the property management system (pms). you will also be responsible for maintaining accurate records, including occupancy reports, guest feedback, and operational statistics. furthermore, you will lead, train, and develop front office staff to maintain high service levels and efficiency, conducting performance reviews, providing coaching, and ensuring proper scheduling to meet business needs. required skills and qualifications: - proven experience as a front office manager, assistant front office manager, or similar role in the hospitality industry. - strong leadership and team management sk...
Operations management specialist the ideal candidate will be responsible for managing and closing customer complaints, updating assigned portfolios according to established procedures, and identifying process efficiencies that minimize processing time and quality errors. this is a fantastic opportunity for those looking to advance their careers in operations management. we are seeking a highly motivated individual who can take on new challenges and contribute to our team's success. responsibilities: - manage and close customer complaints - update assigned portfolios according to established procedures - identify process efficiencies that minimize processing time and quality errors requirements: - at least 6 months of experience in similar roles - techncial diploma or administrative career student - proficient in ms office tools (excel, word, powerpoint) what we offer: - a dynamic and supportive work environment - ongoing training and development opportunities - a competitive compensation package about us: we are a leading organization in the industry, committed to excellence and innovation. our team is passionate about delivering exceptional results and making a positive impact....
Job description we are seeking an experienced digital operations lead to join our team. as a key member of the consumer team, you will be responsible for managing multiple digital projects from inception to delivery. your primary focus will be on leading cross-functional teams to deliver best-in-class solutions for our clients. you will collaborate with clients to scope out projects, gather requirements, and manage project documentation. as a seasoned professional in digital project management, you will have a proven track record of managing concurrent digital projects, such as websites, applications, and campaign rollouts. you will also possess a solid understanding of agile methodologies and project scoping best practices. required skills and qualifications - a minimum of 4 years' experience in digital project management, preferably within a digital or creative agency environment. - proven expertise in managing budgets, resource planning, timelines, and delivery using project management tools. - excellent stakeholder communication and client-facing skills. - familiarity with software development lifecycle (sdlc), jira, confluence, ms office suite, and google workspace. benefits as a valued member of our team, you can expect a comprehensive benefits package, including: - an indefinite contract. - government-mandated benefits. - 15 vacation leaves per year. - 5 additional paid leaves per year. - private healthcare with dental insurance for you and one dependent within the first month. - 13th-month bonus. others we offer a dynamic and supportive work environment th...
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