Job Description: We are seeking an experienced and skilled Front Office Manager to lead our front desk team in delivering exceptional guest experiences. As a Front Office Manager, you will oversee the daily operations of the front office, ensuring seamless check-in and check-out processes, and optimizing front office efficiency. Your primary responsibilities will include supervising the front desk team, handling guest inquiries, special requests, complaints, and escalations with professionalism and efficiency. You will also be responsible for monitoring guest satisfaction and implementing strategies to enhance service quality, while ensuring all staff follow customer service protocols and brand standards. In addition, you will oversee the daily operations of the front office, including reception, concierge, and reservations. This will involve ensuring accurate room assignments, availability updates, and revenue optimization, as well as managing the implementation and maintenance of the Property Management System (PMS). You will also be responsible for maintaining accurate records, including occupancy reports, guest feedback, and operational statistics. Furthermore, you will lead, train, and develop front office staff to maintain high service levels and efficiency, conducting performance reviews, providing coaching, and ensuring proper scheduling to meet business needs. Required Skills and Qualifications: - Proven experience as a Front Office Manager, Assistant Front Office Manager, or similar role in the hospitality industry. - Strong leadership and team management skills. - Excellent customer service and communication abilities. - Proficiency in PMS (Opera, Fidelio, or similar hotel management systems). - Ability to handle high-pressure situations and problem-solving effectively. Benefits: - Mid-Senior level position offering opportunities for career growth and development. - Full-time employment with a competitive salary and benefits package. Others: - The ideal candidate will have fluency in English and proficiency in another relevant language. - A degree or diploma in Hospitality Management or related field is a plus.