Technical support specialist role keyrus is seeking a skilled technical support specialist to join our team. this role involves providing exceptional technical support and assistance to our clients. job description this is an exciting opportunity for someone who enjoys working with cutting-edge technology and has excellent communication skills. as a technical support specialist, you will be responsible for: - providing level 1 technical support for selected applications and infrastructure issues - qualifying and triaging incoming support requests (tickets, calls, emails) - dispatching requests to the appropriate support teams based on scope and priority - monitoring ticket queues, performing daily checks, and managing support mailboxes required skills and qualifications to succeed in this role, you will need: - at least 2 years of experience in a help desk or multi-client level 1 environment - confidence working with windows 10/11, office 365, and active directory - understanding of itil processes and experience with ticketing tools - excellent communication skills—both verbal and written - autonomy, accountability, and eagerness to take initiative benefits as a member of our team, you can expect: - a challenging environment with opportunities for professional growth - competitive benefits package - 100% remote work option with potential for travel what we offer keyrus values diversity and inclusivity. we encourage everyone to participate in our hiring processes, regardless of their background or identity. join us at keyrus today!...
Job description as a towing dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. the ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment. - handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements - input and manage customer information in the dispatch system accurately and efficiently - dispatch tow trucks and service personnel to customer locations based on urgency and availability - monitor the status of tow trucks and provide updates to customers regarding expected arrival times - communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently - maintain thorough records of all calls, dispatches, and customer interactions - address and resolve customer inquiries and concerns professionally required skills and qualifications - previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred - strong verbal and written communication skills - ability to handle multiple tasks simultaneously while maintaining attention to detail - proficiency in dispatch software and systems - capability to work in high-pressure situations and make quick, informed decisions - familiarity with local road networks and geography is an asset - flexibility to work in shifts, including nights, weekends, and holidays - ...
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