Job Description As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. The ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment. - Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements - Input and manage customer information in the dispatch system accurately and efficiently - Dispatch tow trucks and service personnel to customer locations based on urgency and availability - Monitor the status of tow trucks and provide updates to customers regarding expected arrival times - Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently - Maintain thorough records of all calls, dispatches, and customer interactions - Address and resolve customer inquiries and concerns professionally Required Skills and Qualifications - Previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred - Strong verbal and written communication skills - Ability to handle multiple tasks simultaneously while maintaining attention to detail - Proficiency in dispatch software and systems - Capability to work in high-pressure situations and make quick, informed decisions - Familiarity with local road networks and geography is an asset - Flexibility to work in shifts, including nights, weekends, and holidays - Commitment to excellent customer service and problem-solving skills Benefits - Competitive Salary - Remote Position - Schedule Flexibility