Technical Support Specialist Role Keyrus is seeking a skilled Technical Support Specialist to join our team. This role involves providing exceptional technical support and assistance to our clients. Job Description This is an exciting opportunity for someone who enjoys working with cutting-edge technology and has excellent communication skills. As a Technical Support Specialist, you will be responsible for: - Providing Level 1 technical support for selected applications and infrastructure issues - Qualifying and triaging incoming support requests (tickets, calls, emails) - Dispatching requests to the appropriate support teams based on scope and priority - Monitoring ticket queues, performing daily checks, and managing support mailboxes Required Skills and Qualifications To succeed in this role, you will need: - At least 2 years of experience in a Help Desk or multi-client Level 1 environment - Confidence working with Windows 10/11, Office 365, and Active Directory - Understanding of ITIL processes and experience with ticketing tools - Excellent communication skills—both verbal and written - Autonomy, accountability, and eagerness to take initiative Benefits As a member of our team, you can expect: - A challenging environment with opportunities for professional growth - Competitive benefits package - 100% remote work option with potential for travel What We Offer Keyrus values diversity and inclusivity. We encourage everyone to participate in our hiring processes, regardless of their background or identity. Join us at Keyrus today!