Are you passionate about delivering excellent customer service? we're looking for a skilled professional to join our team and provide high-quality support to our clients. about the role: we're seeking a customer support specialist to work directly with our cobra members. your mission is to provide timely, solution-oriented support through clear and empathetic communication. - deliver outstanding service to cobra members during their election or enrollment periods. - respond to inquiries by phone using a friendly, professional tone. - meet and exceed quarterly goals and service level agreements (slas). - identify potential issues, follow the escalation process, and ensure effective follow-up. required skills and qualifications: - 1–2 years of experience in customer service, call center, or a similar role. - strong communication skills (both spoken and written). - detail-oriented, fast learner, with a positive and proactive attitude. - tech-savvy and comfortable using phone systems and digital tools. - empathetic, people-centered, and eager to support others. - a true team player who is open to feedback and adaptable to change. benefits: this is an exciting opportunity to make a real impact every day. as a valued member of our team, you'll have access to ongoing training and development opportunities to help you grow and succeed. apply today: to apply for this rewarding role, please send us your resume or reach out to learn more....
Our team provides high-quality service to our clients through clear, empathetic, and timely communication. - we're seeking a professional with excellent communication skills (both spoken and written) to deliver outstanding service during election or enrollment periods. - you will respond to inquiries by phone using a friendly, professional tone and meet and exceed quarterly goals and service level agreements (slas). - this role involves identifying potential issues, following the escalation process, and ensuring effective follow-up to provide timely, solution-oriented support. the ideal candidate - should have 1–2 years of experience in customer service, call center, or a similar role. - must be detail-oriented, fast learner, with a positive and proactive attitude. - tech-savvy and comfortable using phone systems and digital tools. - a true team player who is open to feedback and adaptable to change. - familiarity with u.s. healthcare or insurance terms like cobra, hipaa, fsa, hsa, etc., is a plus. about the role this entry-level position offers full-time employment in the human resources services industry. we value referrals as they increase chances of interviewing at our company. please refer your connections to this job post....
Job description: key role summary auxiliary support is sought for a detail-oriented and customer-focused individual to join our dynamic team. as a key player in delivering exceptional business and customer service support, you will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels. main responsibilities - deliver high-quality customer interactions. - handle high volume inbound calls in a professional manner. - follow specific communication guidelines and escalation protocols while handling calls by topic. - identify customer and employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. - seize opportunities to educate customers on relevant offerings and portal functionality. - build positive and professional relationships, and further impress customers by going the extra mile. - must be able to communicate conversations through note taking and shorthand. - maintain required documentation for client and employee calls within applicable systems. - provides administrative support as needed. - meet all agent kpis including call efficiency, quality, quantity, and customer satisfaction scores. required skills and qualifications - bilingual english-spanish (oral and written 90% or higher) c1 or above level required. - 2-3 years of prior customer service-call center oriented role experience required. - ability to work well independently as well as a functional team member. - high school diploma or equivalent required. - dem...
Job title: a premier customer support specialist job summary this role involves providing exceptional customer support by serving as the initial point of contact for users contacting our it service desk. the ideal candidate will have a strong understanding of best practices and it frameworks, such as itil (information technology infrastructure library). responsibilities - customer engagement: manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - troubleshooting and escalation: serve as the initial point of contact for customers and provide solutions to their issues, escalating unresolved queries to the next level of support as needed. - documentation and record keeping: maintain detailed case records, documentation, and ensure cases are closed efficiently. - process improvement: identify and recommend procedure modifications or improvements, updating or creating knowledge base articles to ensure accuracy in service desk procedure. required skills and qualifications the successful candidate will possess: - technical expertise: proficiency with active directory, network-shared printers, and windows with shared drives experience. - certifications: cisco ccna, itil, microsoft 365 fundamentals, comptia a+ (nice to have). education: a high school degree is a prerequisite for this position. pursuing a degree in computer science, engineering, it, or equivalent working experience (nice to have). language skills: proficiency in english and spanish (oral and writing at 85% or higher), with a minimum of b2+ level profi...
We are looking for a customer support associate to join our team in the logistics sector. this role is crucial to ensuring efficient and timely service to our clients, as well as proper tracking of international logistics processes....
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