Our team provides high-quality service to our clients through clear, empathetic, and timely communication. - We're seeking a professional with excellent communication skills (both spoken and written) to deliver outstanding service during election or enrollment periods. - You will respond to inquiries by phone using a friendly, professional tone and meet and exceed quarterly goals and service level agreements (SLAs). - This role involves identifying potential issues, following the escalation process, and ensuring effective follow-up to provide timely, solution-oriented support. The ideal candidate - Should have 1–2 years of experience in customer service, call center, or a similar role. - Must be detail-oriented, fast learner, with a positive and proactive attitude. - Tech-savvy and comfortable using phone systems and digital tools. - A true team player who is open to feedback and adaptable to change. - Familiarity with U.S. healthcare or insurance terms like COBRA, HIPAA, FSA, HSA, etc., is a plus. About the role This entry-level position offers full-time employment in the Human Resources Services industry. We value referrals as they increase chances of interviewing at our company. Please refer your connections to this job post.