Enhance global communications oversight about the role this position oversees and directs a team responsible for ensuring compliance with regulations, policies, and procedures within the global banking and markets division. the successful candidate will lead strategic initiatives to drive process improvements, collaborate with stakeholders, and maintain expert knowledge of bank processes and regulatory requirements. key responsibilities - leadership: direct a team of managers and senior analysts in executing global communications supervision procedures, including directing review activities and fostering a customer-focused culture. - business knowledge: maintain up-to-date knowledge of bank processes, policies, and applications related to global communications supervision. - documentation & audit readiness: ensure high-risk controls are current and documentation is accurate to sustain procedures. - global communications supervision: manage execution of gbm communication supervision procedures, planning review resources, liaising with management, and establishing controls for confidentiality. requirements - minimum 7+ years of experience in supervisory or senior compliance roles. - strong problem-solving, communication, and relationship-building skills. - bachelor's degree in business management, finance, or accounting. - bilingual in spanish and english; portuguese preferred but not required. benefits we offer an inclusive work environment, competitive advantages, and opportunities for growth. we value unique skills and experiences, creating an accessible workplace...
The role: we are seeking a detail-oriented business analyst to help enhance our business voice portal—a central platform for customers, partners, and internal teams to manage telephony services, billing data, and account insights. this individual will gather requirements, support agile delivery, and improve user experience across the platform. key responsibilities include collaborating with the product owner to manage and prioritize the product backlog, writing clear epics and user stories, participating in agile ceremonies, gathering and documenting requirements to improve portal functionality and ux, coordinating with stakeholders and ui/ux teams to align business needs with development, defining workflows for service configuration, account management, and provisioning visibility, ensuring accurate and user-friendly billing data, supporting erp/tax/payment system integrations, and assisting with uat, validating data flows and user journeys, and resolving post-release issues. required skills: - a strong analytical and problem-solving skillset is required. - the ideal candidate will have high attention to detail and the ability to manage multiple workstreams. - candidates must be collaborative and have a passion for improving user experience. preferred qualifications: - experience working with customer or self-service portals is beneficial. - familiarity with billing systems and service configurations would be an asset. - knowledge of agile practices and tools such as jira and confluence is highly valued. why sangoma? sangoma is a leading business communications pl...
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